Aderinola Karunwi

Customer Success Manager • Product Manager • Operations Manager • Bowie, MD, US • Open to relocation

Client Communication

Business Development

Account Management

Onboarding

Product Support

Training

Consumer Relations

End User Support

Communication

Project Management

Team Building

Agile Project Management

Customer Service

Trello

JIRA

Technology Support

Customer Relationship Management

Journey Mapping

Customer Experience

IT Support

Available for hire fromNegotiable

Full-Time Roles

Contracts

Customer success leader with experience driving team collaboration, project management, and IT support to deliver exceptional customer outcomes.

A customer-focused professional with over 10 years of experience, excelling in project management, IT support, and team leadership. Skilled in driving collaboration across cross-functional teams, streamlining workflows, and ensuring customer satisfaction. I have a proven track record of improving operational efficiency while exceeding customer expectations. Proficient in Jira, Confluence, and various communication platforms, I believe I am well-equipped to thrive in any Customer Success Manager role. When I’m not championing customer success, you’ll likely find me exploring and discussing African art or crafting something beautiful by hand.

Projects

VOLTA BASEL 2024

For Wunika Mukan Gallery's debut at VOLTA Basel, I worked closely with my internal team to coordinate of all logistics, including preparing the application, working with artists to ship their works, sourcing and organizing framing, and handling Swiss import clearance. The presentation featured mixed media and collage works by Nkechi Ebubedike and Erin LeAnn Mitchell, highlighting themes of culture, identity, and female expression.See More

Terrapin Learning Commons

As the project lead for the Terrapin Learning Commons (TLC) at McKeldin Library, I coordinated a collaborative effort with my team to fulfill all technical needs for the space. I delegated specific deliverables to capable team members while keeping track of progress to ensure the project remained on schedule. Serving as the secondary point of contact after my manager, I collaborated with campus IT to upgrade network points, tested various equipment and vendors, and developed training programs and materials for staff and patrons. Any setbacks were promptly communicated and addressed, ensuring that the TLC's offerings—such as desktop computers, study rooms, and specialty technology labs—were fully optimized for a collaborative learning environment.See More

Work History

Program Manager

Wunika Mukan GalleryFeb 2023 - Present • 1 yr 9 mosOversee coordination of exhibitions and art fairs for represented artists, handling application processes, shipping, framing, booth installation, and sales. Lead end-to-end project management including capacity planning, resource allocation, documentation, client engagement and change management.

Consultant Project Manager

Parpend Design Studio Contract EmployeeMay 2022 - Apr 2023 • 1 yrManaged cross-functional teams, fostering collaboration for timely project completion. Facilitated project planning and retrospectives to enhance workflow efficiency. Established a centralized knowledge base for seamless communication across teams.

IT Coordinator

University of Maryland Libraries Full-time EmployeeApr 2015 - Apr 2019 • 4 yrs 1 moActed as the primary liaison for coordinating team efforts in conducting user interviews, understanding technology trends, and communicating user requirements to software and technology vendors, ensuring solutions were tailored to customer needs. Led the post-integration process, organizing comprehensive training and creating instructional materials, including video tutorials and written guides, to ensure seamless adoption by end users. Collaborated with cross-functional teams across multiple departments to develop and implement the Terrapin Learning Commons initiative, a dynamic space designed to enhance student learning and technological engagement.

Tech Team Lead & User Support

University of Maryland Libraries Full-time EmployeeSep 2013 - Apr 2015 • 1 yr 8 mosDesigned and implemented a team structure where leaders were assigned to specific technologies and customer segments, enhancing accountability and streamlining support. Fostered improved communication and collaboration between technical teams and clients, ensuring specialized support for each customer segment and technology platform. Authored and updated documentation for various processes, policies, and procedures, ensuring clarity and compliance. Led the recruitment and hiring of seasonal student workers, ensuring the team was staffed during peak periods. Developed a comprehensive onboarding packet for new staff, accelerating the learning process and enabling employees to independently handle tasks within two weeks.

IT Support Staff

University of Maryland Libraries Full-time EmployeeAug 2012 - Sep 2013 • 1 yr 2 mosDelivered expert IT technical support to both local and remote users, optimizing the performance of workstations, printers, mobile devices, and peripherals. Streamlined incident documentation and resolution by leveraging a ticketing system to track and manage requests from email, walk-ins, and phone inquiries. Consistently met or exceeded Service Level Agreements (SLAs) by swiftly addressing and resolving user requests and technical issues.

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