Top Talent like Alenka are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Alenka Prezelj

Customer Success Manager • Project Manager • Ljubljana, Ljubljana, SI
Customer Relationship Management
Team Management
Documentation
Onboarding
Intercultural Communication
JIRA
End User Support
Cross-functional collaboration
Product Support
HubSpot
Training
Technology Support
Account Management
Customer Experience
Customer Service
Available for hire fromNegotiable
Contracts
Full-Time Roles
Senior Customer Success and Onboarding Team Lead looking for new opportunities
Senior customer success professional with more than nine years of experience in strategic and operational leadership in the SaaS sector, working at the intersection of marketing, sales, client services and technology. A sought-after subject matter expert who transforms relationship functions, enhancing brand, revenue streams and client satisfaction, mainly in the education sector. Adept at upskilling and growing teams, as well as setting up new functions from scratch. Fluent English and Slovenian speaker.

Projects

Help community

Crafting and updating the help community was one of my main tasks

Work History

O

Customer Success and Onboarding Team Lead

OpenLearningDrove improved levels of customer satisfaction, amongst both new and existing clients; interacted daily with B2C and B2B clients internationally, mostly in South East Asia and Australia. ♦ Shaped and introduced the onboarding process, ensuring optimised communication, accuracy and speed. ♦ Authored internal onboarding documentation ♦ Provided high-quality email, chat, phone, forums and other client touch points as well as dedicated onboarding sessions. Contributed to establishing a fully operational customer success team from greenfield; collaborated extensively with the Chief of Learning and Head of CS to scope responsibilities and understand the commercial value add. ♦ Defined vision, road map and operating model. ♦ Created and initiated policies, procedures and systems to enable rapid international scaling of the product and service offering. ♦ Designed other ad hoc solutions in response to business requirements and challenges. Grew and led a multicultural team, all based remotely; worked closely with HR and senior leadership team to identify, attract, assess, onboard and retain the best available talent. ♦ Mentored, coached and educated colleagues to strengthen capabilities across a range of client-facing, technical and operational competencies. ♦ Learnt considerable cultural sensitivity and outstanding communication skills, working with a very diverse group of employees worldwide. Enhanced group performance and abilities, permitting attainment of individual and collective OKRs; introduced a culture of continual improvement, regularly reviewing and improving internal and external client-facing and operational processes. Contributed to the development and introduction of new and improved products and services; worked with Product, Development, Sales and Account Management teams to augment OpenLearning’s product offering and market profile. ♦ Ensured appropriate training amongst the customer success team. ♦ Provided user insights to the Product team.
Z

Teacher of English

Zasavska ljudska univerzaIn a part-time capacity, I have been teaching language courses (EFL) from beginner to advanced level and secondary school programs for adult learners.
L

Course content developer

Learn Implement ShareApr 2018 - Jan 2021 • 2 yrs 10 mosCreated and developed new online course content. Facilitated online courses.
A

Learning Designer

AereformMay 2017 - Jun 2017 • 2 mosPlanning, organizing and creating content for Erasmus+ online course.
D

Project Manager

Delavski dom TrbovljeMay 2015 - Nov 2015 • 7 mosEvent management - the new media festival www.speculumartium.si, specializing in robotics, VR and AR, and video art festival www.digitalbigscreen.si. Collaborated with art curators and technical staff. Handled contracts and budget. Managed promotional materials (website, social media, catalogue) and PR. Managed travel arrangements for the artists and logistics for the art pieces. Handled the final reports and analysis.
O

Educational technology coordinator

OŠ Ivana SkvarčeDec 2011 - Aug 2013 • 1 yr 9 mosHelping the teaching staff with education technology. Advising the management. Computer system administration. Wordpress administration. Moodle administration. Teacher training. Obtaining offers and purchasing of education technology devices. Various administrative tasks.
O

Teacher of Computer Science

OŠ Ivana SkvarčeDec 2011 - Aug 2013 • 1 yr 9 mosTeaching the basics of informatics, word processing, photo and video editing, website editing.
O

Teacher of English

OŠ Ivana SkvarčeSep 2010 - Aug 2013 • 3 yrsTeaching pupils age 11-14. School event organization.

Education

U

University of Ljubljana

Bachelor's, English2002
U

University of Ljubljana

Post graduate, Computer science & education2014

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Senior Customer Success and Onboarding Team Lead looking for new opportunities
Senior customer success professional with more than nine years of experience in strategic and operational leadership in the SaaS sector, working at the intersection of marketing, sales, client services and technology. A sought-after subject matter expert who transforms relationship functions, enhancing brand, revenue streams and client satisfaction, mainly in the education sector. Adept at upskilling and growing teams, as well as setting up new functions from scratch. Fluent English and Slovenian speaker.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Alenka are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Alenka Prezelj

Customer Success Manager • Project Manager • Ljubljana, Ljubljana, SI
Customer Relationship Management
Team Management
Documentation
Onboarding
Intercultural Communication
JIRA
End User Support
Cross-functional collaboration
Product Support
HubSpot
Training
Technology Support
Account Management
Customer Experience
Customer Service
Available for hire fromNegotiable
Contracts
Full-Time Roles

Projects

Help community

Crafting and updating the help community was one of my main tasks

Work History

O

Customer Success and Onboarding Team Lead

OpenLearningDrove improved levels of customer satisfaction, amongst both new and existing clients; interacted daily with B2C and B2B clients internationally, mostly in South East Asia and Australia. ♦ Shaped and introduced the onboarding process, ensuring optimised communication, accuracy and speed. ♦ Authored internal onboarding documentation ♦ Provided high-quality email, chat, phone, forums and other client touch points as well as dedicated onboarding sessions. Contributed to establishing a fully operational customer success team from greenfield; collaborated extensively with the Chief of Learning and Head of CS to scope responsibilities and understand the commercial value add. ♦ Defined vision, road map and operating model. ♦ Created and initiated policies, procedures and systems to enable rapid international scaling of the product and service offering. ♦ Designed other ad hoc solutions in response to business requirements and challenges. Grew and led a multicultural team, all based remotely; worked closely with HR and senior leadership team to identify, attract, assess, onboard and retain the best available talent. ♦ Mentored, coached and educated colleagues to strengthen capabilities across a range of client-facing, technical and operational competencies. ♦ Learnt considerable cultural sensitivity and outstanding communication skills, working with a very diverse group of employees worldwide. Enhanced group performance and abilities, permitting attainment of individual and collective OKRs; introduced a culture of continual improvement, regularly reviewing and improving internal and external client-facing and operational processes. Contributed to the development and introduction of new and improved products and services; worked with Product, Development, Sales and Account Management teams to augment OpenLearning’s product offering and market profile. ♦ Ensured appropriate training amongst the customer success team. ♦ Provided user insights to the Product team.
Z

Teacher of English

Zasavska ljudska univerzaIn a part-time capacity, I have been teaching language courses (EFL) from beginner to advanced level and secondary school programs for adult learners.
L

Course content developer

Learn Implement ShareApr 2018 - Jan 2021 • 2 yrs 10 mosCreated and developed new online course content. Facilitated online courses.
A

Learning Designer

AereformMay 2017 - Jun 2017 • 2 mosPlanning, organizing and creating content for Erasmus+ online course.
D

Project Manager

Delavski dom TrbovljeMay 2015 - Nov 2015 • 7 mosEvent management - the new media festival www.speculumartium.si, specializing in robotics, VR and AR, and video art festival www.digitalbigscreen.si. Collaborated with art curators and technical staff. Handled contracts and budget. Managed promotional materials (website, social media, catalogue) and PR. Managed travel arrangements for the artists and logistics for the art pieces. Handled the final reports and analysis.
O

Educational technology coordinator

OŠ Ivana SkvarčeDec 2011 - Aug 2013 • 1 yr 9 mosHelping the teaching staff with education technology. Advising the management. Computer system administration. Wordpress administration. Moodle administration. Teacher training. Obtaining offers and purchasing of education technology devices. Various administrative tasks.
O

Teacher of Computer Science

OŠ Ivana SkvarčeDec 2011 - Aug 2013 • 1 yr 9 mosTeaching the basics of informatics, word processing, photo and video editing, website editing.
O

Teacher of English

OŠ Ivana SkvarčeSep 2010 - Aug 2013 • 3 yrsTeaching pupils age 11-14. School event organization.

Education

U

University of Ljubljana

Bachelor's, English2002
U

University of Ljubljana

Post graduate, Computer science & education2014

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.