Top Talent like Kristen are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Kristen Cain CCSM, M.S. APMP

Customer Success Manager
Available for hire fromNegotiable
Contracts
Onboarding Consultant & Customer Success Manager specializing in SaaS and CRM
At Responsive, my role as a Customer Success Manager has honed my expertise in fostering long-term loyalty and customer retention. With a focus on mid-market clients, our team has surpassed the net revenue retention goal by 3%, managing a portfolio worth over a million in annual recurring revenue. We have achieved this by cultivating trust through active listening and personalized communication. As an Onboarding Consultant, I collaborate with cross-functional teams to deliver bespoke customer experiences. My approach is proactive and customer-centric, leveraging strategic planning to contribute to Responsive's business growth. I am committed to continuous learning in SaaS and CRM tools, ensuring that the onboarding processes I oversee not only meet but exceed client expectations. Additionally, my experience in education as an Instruction Lead and Special Education Teacher has equipped me with strong leadership, compliance management, and individualized support skills, enriching my ability to cater to diverse needs.

Work History

R

Onboarding Consultant

Responsive
R

Customer Success Manager

ResponsiveReduce customer churn by building long term loyalty and trust through active listening and communication. Manage a 60+ book of business of mid-market clients totaling 1.23 million ARR. Beat the NRR Goal of 90% by 3%. Partnered with cross functional teams including Sales, Marketing, Product, Professional Services, and Support to make a tailored experience for my customers.
P

Tech Talent Sourcer

PNWIT RecruitingDec 2021 - Feb 2022 • 3 mos
H

Instruction Lead

Hampton City SchoolsAug 2020 - Feb 2022 • 1 yr 7 mosEffective Time Management: Proven ability to meet deadlines and compliance requirements by efficiently scheduling and organizing meetings and maintaining a well-managed calendar. Expert Guidance: Skilled in providing expert guidance to educators, equipping them with strategies and tools to support students with learning challenges, ensuring their individual needs are met. Compliance Management: Demonstrated capability in overseeing processes and assisting teams in understanding and adhering to academic standards and guidelines, ensuring proper enforcement. Individualized Support: Proficient in supervising the provision of specially designed instruction tailored to meet the unique needs of students with disabilities, fostering their educational progress. Resource Allocation: Skilled in allocating available resources effectively, ensuring fair distribution based on individual needs to support the success of both students and educators. Meeting Facilitation: Experienced in arranging and conducting IEP (Individualized Education Program) team meetings, fostering collaboration and creating comprehensive reports for counselors and parents. Leadership and Recognition: Recognized for leadership qualities and chosen among county teachers to participate in a prestigious leadership conference for Leaders in Education, highlighting strong leadership potential.
Y

Special Education Teacher

York County School DivisionAug 2008 - Aug 2020 • 12 yrs 1 moLeadership and Team Management: Successfully served as Chairperson of the Special Education department, demonstrating leadership skills in guiding and coordinating a team of professionals. As a behavior specialist/trainer, effectively provided training and support to educators, enabling them to effectively manage behavior problems in the classroom. Individualized Support: Proficient in servicing a diverse range of students with disabilities, helping them overcome learning difficulties and providing personalized support tailored to their unique needs. By leveraging a deep understanding of individual challenges, I fostered student growth and success. Training and Enablement: Skillfully trained teachers and assisted them in integrating behavior plans, equipping them with effective strategies to address behavior problems in the classroom. By providing comprehensive training, I enabled educators to create a positive and conducive learning environment. Performance Improvement: Consistently exceeded state guidelines by increasing the number of students with disabilities passing statewide testing. Through targeted interventions and support, I helped students achieve academic success, contributing to overall performance improvement.

Education

M

McDaniel College

Master of Science - MS, Special Education and Teachingnull
M

McDaniel College

Master's degree, nullnull
S

State University of New York at Plattsburgh

Bachelor of Science - BS, Speech & Hearingnull

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Onboarding Consultant & Customer Success Manager specializing in SaaS and CRM
At Responsive, my role as a Customer Success Manager has honed my expertise in fostering long-term loyalty and customer retention. With a focus on mid-market clients, our team has surpassed the net revenue retention goal by 3%, managing a portfolio worth over a million in annual recurring revenue. We have achieved this by cultivating trust through active listening and personalized communication. As an Onboarding Consultant, I collaborate with cross-functional teams to deliver bespoke customer experiences. My approach is proactive and customer-centric, leveraging strategic planning to contribute to Responsive's business growth. I am committed to continuous learning in SaaS and CRM tools, ensuring that the onboarding processes I oversee not only meet but exceed client expectations. Additionally, my experience in education as an Instruction Lead and Special Education Teacher has equipped me with strong leadership, compliance management, and individualized support skills, enriching my ability to cater to diverse needs.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Kristen are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Kristen Cain CCSM, M.S. APMP

Customer Success Manager
Available for hire fromNegotiable
Contracts

Work History

R

Onboarding Consultant

Responsive
R

Customer Success Manager

ResponsiveReduce customer churn by building long term loyalty and trust through active listening and communication. Manage a 60+ book of business of mid-market clients totaling 1.23 million ARR. Beat the NRR Goal of 90% by 3%. Partnered with cross functional teams including Sales, Marketing, Product, Professional Services, and Support to make a tailored experience for my customers.
P

Tech Talent Sourcer

PNWIT RecruitingDec 2021 - Feb 2022 • 3 mos
H

Instruction Lead

Hampton City SchoolsAug 2020 - Feb 2022 • 1 yr 7 mosEffective Time Management: Proven ability to meet deadlines and compliance requirements by efficiently scheduling and organizing meetings and maintaining a well-managed calendar. Expert Guidance: Skilled in providing expert guidance to educators, equipping them with strategies and tools to support students with learning challenges, ensuring their individual needs are met. Compliance Management: Demonstrated capability in overseeing processes and assisting teams in understanding and adhering to academic standards and guidelines, ensuring proper enforcement. Individualized Support: Proficient in supervising the provision of specially designed instruction tailored to meet the unique needs of students with disabilities, fostering their educational progress. Resource Allocation: Skilled in allocating available resources effectively, ensuring fair distribution based on individual needs to support the success of both students and educators. Meeting Facilitation: Experienced in arranging and conducting IEP (Individualized Education Program) team meetings, fostering collaboration and creating comprehensive reports for counselors and parents. Leadership and Recognition: Recognized for leadership qualities and chosen among county teachers to participate in a prestigious leadership conference for Leaders in Education, highlighting strong leadership potential.
Y

Special Education Teacher

York County School DivisionAug 2008 - Aug 2020 • 12 yrs 1 moLeadership and Team Management: Successfully served as Chairperson of the Special Education department, demonstrating leadership skills in guiding and coordinating a team of professionals. As a behavior specialist/trainer, effectively provided training and support to educators, enabling them to effectively manage behavior problems in the classroom. Individualized Support: Proficient in servicing a diverse range of students with disabilities, helping them overcome learning difficulties and providing personalized support tailored to their unique needs. By leveraging a deep understanding of individual challenges, I fostered student growth and success. Training and Enablement: Skillfully trained teachers and assisted them in integrating behavior plans, equipping them with effective strategies to address behavior problems in the classroom. By providing comprehensive training, I enabled educators to create a positive and conducive learning environment. Performance Improvement: Consistently exceeded state guidelines by increasing the number of students with disabilities passing statewide testing. Through targeted interventions and support, I helped students achieve academic success, contributing to overall performance improvement.

Education

M

McDaniel College

Master of Science - MS, Special Education and Teachingnull
M

McDaniel College

Master's degree, nullnull
S

State University of New York at Plattsburgh

Bachelor of Science - BS, Speech & Hearingnull

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
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