Top Talent like Alicia are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Alicia Irving

Sales & Business Development Manager • Sales Operations Manager • Customer Success Manager • Jersey City, NJ, US
Customer Service
Account Management
Customer Relationship Management
Customer Experience
Business Development
HubSpot
Strategy & Business Development
Sales Management
Sales
Onboarding
Negotiation
CRM
Google Drive
Microsoft Office
Available for hire fromNegotiable
Full-Time Roles
Contracts
Strategic Sales, Customer Service & Account Management Professional Driving Revenue Growth through CRM Expertise and Cross-Functional Collaboration.
Motivated Business Development and Account Management expert with a strong background in implementing CRM systems, sales strategy planning, and fostering pipeline development. I have a proven track record in driving revenue growth and delivering customer satisfaction by leveraging operational acumen and strategic thinking. I'm recognized as a result-oriented team player thriving on challenges and excellence.

Work History

P

Business Development Representative (Inside Sales)

Packed With Purpose (Mission-driven corporate gifting company)May 2021 - Jan 2023 • 1 yr 9 mos- Developed and executed data-driven sales operations strategies, generating over $1m in consultative sales within my first fiscal year. - Cultivated strategic relationships with C-suite and executive-level decision-makers at high-profile companies such as Google, Netflix, Microsoft, and Harvard. - Collaborated with cross-functional teams, including product and logistics, to gather necessary information and insights for proposal creation. - Developed and implemented both inbound and outbound conversion plans, resulting in improved lead conversion and pipeline growth. - Effective order and invoice management and invoice creation processes for over 200 accounts. - Collaborated with the marketing department to align sales and marketing operations, resulting in enhanced lead quality, quantity, and conversion rates. - Conducted a thorough evaluation of over 5 CRM system providers, culminating in enhanced inbound conversion rates and operational efficiency improvements. - Lead generation via proactive research, networking, cold-calling, and targeted outreach strategies.
E

Account Associate

Enchante Living (Leading supplier of value-priced home goods)Sep 2020 - May 2021 • 9 mos- Streamlined sales operations processes in collaboration with department leadership, enhancing account management and customer service for high-value off-price accounts. - Developed strategic sales line sheets for current and emerging product categories to capture new business opportunities effectively. - Collaborated cross-functionally with the product development team to launch new product lines, leveraging data insights, industry research, and customer specifications. - Monitored key account sales performance metrics, providing comprehensive reports to leadership on sales trends and proposing strategies to improve revenue. - Maintained an up-to-date understanding of industry trends, competitors, and emerging market opportunities to influence product development. - Served as the primary point of contact for key accounts, promptly resolving any issues or concerns. - Educated clients on sales operations processes and systems, establishing trust through transparent and consistent communication.
J

Sales Operations Manager

Joules UK (Publicly traded clothing & lifestyle brand)Jan 2019 - Feb 2020 • 1 yr 2 mos- Orchestrated the customer experience and service operations for a thriving $3m/year business, juggling 300+ accounts while maintaining a steady double-digit annual growth. - Oversaw the implementation and success of new SaaS/ERP programming for all sales & customer support team members, training all parties as well as troubleshooting roadblocks that arose, and working with internal & external teams to resolve them promptly. - Hand-picked and managed an 8-person customer service team consisting of Account Executives, EDI/Onboarding, and Admin Support. - Negotiated 100% of partnership agreements and contracts with key accounts. - Spearheaded the curation of 3 new partnership and sales channels, designing operational procedures for sales and customer service teams. - Fostered cross-functional collaboration with four internal teams to ensure flawless execution of partnership initiatives and deliverables. - Regulated SOPs for a 19-member sales team, ensuring strict compliance. - Created financial reporting, presenting it to C-suite management weekly and quarterly. - Executed the implementation of all ERP/CRM system changes for process improvement.
J

Senior Account Executive

Joules UK (Publicly traded clothing & lifestyle brand)Feb 2016 - Jan 2019 • 3 yrs- Managed territory sales, having hundreds of orders worth approximately $1M, ensuring smooth operations and customer satisfaction. - Coordinated extensive market research and analysis to identify and engage potential partners, driving revenue growth. - Demonstrated exceptional proficiency with Microsoft Dynamics AX (CRM system), effectively providing training to team members and promoting operational efficiency. - Unleashed new business growth avenues by introducing innovative category expansions within the existing customer base. - Championed sales operations initiatives, ensuring buyers and independent reps always had streamlined systems to utilize, fostering a climate of trust and repeat business.

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Strategic Sales, Customer Service & Account Management Professional Driving Revenue Growth through CRM Expertise and Cross-Functional Collaboration.
Motivated Business Development and Account Management expert with a strong background in implementing CRM systems, sales strategy planning, and fostering pipeline development. I have a proven track record in driving revenue growth and delivering customer satisfaction by leveraging operational acumen and strategic thinking. I'm recognized as a result-oriented team player thriving on challenges and excellence.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Alicia are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Alicia Irving

Sales & Business Development Manager • Sales Operations Manager • Customer Success Manager • Jersey City, NJ, US
Customer Service
Account Management
Customer Relationship Management
Customer Experience
Business Development
HubSpot
Strategy & Business Development
Sales Management
Sales
Onboarding
Negotiation
CRM
Google Drive
Microsoft Office
Available for hire fromNegotiable
Full-Time Roles
Contracts

Work History

P

Business Development Representative (Inside Sales)

Packed With Purpose (Mission-driven corporate gifting company)May 2021 - Jan 2023 • 1 yr 9 mos- Developed and executed data-driven sales operations strategies, generating over $1m in consultative sales within my first fiscal year. - Cultivated strategic relationships with C-suite and executive-level decision-makers at high-profile companies such as Google, Netflix, Microsoft, and Harvard. - Collaborated with cross-functional teams, including product and logistics, to gather necessary information and insights for proposal creation. - Developed and implemented both inbound and outbound conversion plans, resulting in improved lead conversion and pipeline growth. - Effective order and invoice management and invoice creation processes for over 200 accounts. - Collaborated with the marketing department to align sales and marketing operations, resulting in enhanced lead quality, quantity, and conversion rates. - Conducted a thorough evaluation of over 5 CRM system providers, culminating in enhanced inbound conversion rates and operational efficiency improvements. - Lead generation via proactive research, networking, cold-calling, and targeted outreach strategies.
E

Account Associate

Enchante Living (Leading supplier of value-priced home goods)Sep 2020 - May 2021 • 9 mos- Streamlined sales operations processes in collaboration with department leadership, enhancing account management and customer service for high-value off-price accounts. - Developed strategic sales line sheets for current and emerging product categories to capture new business opportunities effectively. - Collaborated cross-functionally with the product development team to launch new product lines, leveraging data insights, industry research, and customer specifications. - Monitored key account sales performance metrics, providing comprehensive reports to leadership on sales trends and proposing strategies to improve revenue. - Maintained an up-to-date understanding of industry trends, competitors, and emerging market opportunities to influence product development. - Served as the primary point of contact for key accounts, promptly resolving any issues or concerns. - Educated clients on sales operations processes and systems, establishing trust through transparent and consistent communication.
J

Sales Operations Manager

Joules UK (Publicly traded clothing & lifestyle brand)Jan 2019 - Feb 2020 • 1 yr 2 mos- Orchestrated the customer experience and service operations for a thriving $3m/year business, juggling 300+ accounts while maintaining a steady double-digit annual growth. - Oversaw the implementation and success of new SaaS/ERP programming for all sales & customer support team members, training all parties as well as troubleshooting roadblocks that arose, and working with internal & external teams to resolve them promptly. - Hand-picked and managed an 8-person customer service team consisting of Account Executives, EDI/Onboarding, and Admin Support. - Negotiated 100% of partnership agreements and contracts with key accounts. - Spearheaded the curation of 3 new partnership and sales channels, designing operational procedures for sales and customer service teams. - Fostered cross-functional collaboration with four internal teams to ensure flawless execution of partnership initiatives and deliverables. - Regulated SOPs for a 19-member sales team, ensuring strict compliance. - Created financial reporting, presenting it to C-suite management weekly and quarterly. - Executed the implementation of all ERP/CRM system changes for process improvement.
J

Senior Account Executive

Joules UK (Publicly traded clothing & lifestyle brand)Feb 2016 - Jan 2019 • 3 yrs- Managed territory sales, having hundreds of orders worth approximately $1M, ensuring smooth operations and customer satisfaction. - Coordinated extensive market research and analysis to identify and engage potential partners, driving revenue growth. - Demonstrated exceptional proficiency with Microsoft Dynamics AX (CRM system), effectively providing training to team members and promoting operational efficiency. - Unleashed new business growth avenues by introducing innovative category expansions within the existing customer base. - Championed sales operations initiatives, ensuring buyers and independent reps always had streamlined systems to utilize, fostering a climate of trust and repeat business.

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.