Top Talent like Ashley are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Ashley Golden

Backend Engineer • Houston, TX, US
JIRA
Zendesk
Salesforce
CRM
Computing
Fashion
SAP
Telecommunications
VMware
Wearable Technology
Slack
Emails
Hospitality
Email Support
Retail
Technology
HubSpot
Consumer Relations
Customer Service
Technology Support
Customer Experience
Available for hire fromNegotiable
IT Support Specialist & Technical Analyst with Cross-Industry Experience
Innovative IT Support Specialist with extensive experience in technical troubleshooting, system enhancements, and cross-functional collaboration. Adept at improving system reliability, reducing downtime, and driving technological innovation to support organizational growth. Skilled in customer support, digital transformation, and team collaboration across various industries including telecommunications, retail, and technology. Focused on delivering impactful solutions and enhancing organizational performance.

Work History

T

IT Technical Analyst

TekmetricEnhanced system performance by identifying and resolving complex technical issues. Implemented IT infrastructure improvements that increased network reliability and reduced system downtime significantly. Collaborated with cross-functional teams to develop innovative technology solutions, driving business growth. Delivered comprehensive technical support to end-users, ensuring minimal downtime and swift issue resolution. Offered input for complex documents to support client-ready final versions. Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
T

Sales and Marketing Associate

T-MobileJul 2018 - Jan 2021 • 2 yrs 7 mosConducted market research to assess customer needs and preferences. Boosted sales revenue by developing and implementing targeted marketing campaigns. Developed customized sales pitches tailored to individual client needs, enhancing closing ratios. Implemented CRM system, improving communication within the team and fostering better relationships with clients. Leveraged social media platforms for outreach, raising brand awareness online. Led quarterly strategy meetings analyzing performance metrics, setting goals, and allocating resources. Partnered with operations to ensure seamless delivery of products/services, addressing logistical challenges proactively. Managed key accounts, resulting in increased customer satisfaction and repeat business.
A

Sales and Tech Support

Apple, Inc.Jun 2015 - Jun 2018 • 3 yrs 1 moDelivered engaging product demonstrations to prospective clients, showcasing features and benefits aligned with their requirements. Diagnosed and resolved hardware and software issues for all Apple devices. Performed hardware repairs, such as screen replacements, battery swaps, and device replacements when necessary. Assisted customers with operating system updates, troubleshooting, and account recovery. Consistently met or exceeded monthly quotas by adopting a proactive approach to lead generation, relationship management, and closing deals.

Education

U

University of North Texas

No Degree, Computer ScienceUnknown
E

Elkins High School

High School DiplomaUnknown

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
IT Support Specialist & Technical Analyst with Cross-Industry Experience
Innovative IT Support Specialist with extensive experience in technical troubleshooting, system enhancements, and cross-functional collaboration. Adept at improving system reliability, reducing downtime, and driving technological innovation to support organizational growth. Skilled in customer support, digital transformation, and team collaboration across various industries including telecommunications, retail, and technology. Focused on delivering impactful solutions and enhancing organizational performance.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Ashley are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Ashley Golden

Backend Engineer • Houston, TX, US
JIRA
Zendesk
Salesforce
CRM
Computing
Fashion
SAP
Telecommunications
VMware
Wearable Technology
Slack
Emails
Hospitality
Email Support
Retail
Technology
HubSpot
Consumer Relations
Customer Service
Technology Support
Customer Experience
Available for hire fromNegotiable

Work History

T

IT Technical Analyst

TekmetricEnhanced system performance by identifying and resolving complex technical issues. Implemented IT infrastructure improvements that increased network reliability and reduced system downtime significantly. Collaborated with cross-functional teams to develop innovative technology solutions, driving business growth. Delivered comprehensive technical support to end-users, ensuring minimal downtime and swift issue resolution. Offered input for complex documents to support client-ready final versions. Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
T

Sales and Marketing Associate

T-MobileJul 2018 - Jan 2021 • 2 yrs 7 mosConducted market research to assess customer needs and preferences. Boosted sales revenue by developing and implementing targeted marketing campaigns. Developed customized sales pitches tailored to individual client needs, enhancing closing ratios. Implemented CRM system, improving communication within the team and fostering better relationships with clients. Leveraged social media platforms for outreach, raising brand awareness online. Led quarterly strategy meetings analyzing performance metrics, setting goals, and allocating resources. Partnered with operations to ensure seamless delivery of products/services, addressing logistical challenges proactively. Managed key accounts, resulting in increased customer satisfaction and repeat business.
A

Sales and Tech Support

Apple, Inc.Jun 2015 - Jun 2018 • 3 yrs 1 moDelivered engaging product demonstrations to prospective clients, showcasing features and benefits aligned with their requirements. Diagnosed and resolved hardware and software issues for all Apple devices. Performed hardware repairs, such as screen replacements, battery swaps, and device replacements when necessary. Assisted customers with operating system updates, troubleshooting, and account recovery. Consistently met or exceeded monthly quotas by adopting a proactive approach to lead generation, relationship management, and closing deals.

Education

U

University of North Texas

No Degree, Computer ScienceUnknown
E

Elkins High School

High School DiplomaUnknown

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.