Top Talent like Brian are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Brian Hoskins

Project Manager
Copywriter
Boise, ID, US
UX Writing
Project Management
Quality Assurance
Training
Editing
Proofreading
Script Writing
Customer Experience
Available for hire fromNegotiable
Contracts
Experienced Business Process Engineer, User Experience Writer, and Project Manager
Versatile writer with expertise in technical and creative writing, delivering high-quality documentation, training materials, and customer-facing copy for software, web, and mobile applications. Strong leadership and project management skills in fast-paced, deadline-driven environments. Experienced in fields such as UX design, technical writing, and process engineering. Implemented statewide technical processes that helped maintain Idaho as the top state in the nation in benefits processing efficiency.

Projects

Modernization of Process Delivery for the Idaho Department of Health and Welfare

In 2015, I was hired to modernize process delivery for the Idaho Department of Health and Welfare (DHW). When I was hired, DHW was using an old eManual system. It was unorganized, nearly impossible for staff to find information quickly, and took process engineers literally hours to publish updates, even updates as small as fixing a typo. I was tasked with devising a new way to deliver process to statewide staff. Parameters were that it needed to be within SharePoint, that staff could access any process within three clicks, and that it did not involve any coding for process engineers. In 2016, we introduced the wikiManual. It was a SharePoint-based eManual that utilized the Kaboodle plugin, which allowed process engineers to write in Word and then publish their Word documents to the wikiManual as web pages, thus negating any need to code to create web pages. I also organized an advanced search and button navigation system that allowed any process to be accessed within three clicks. The wikiManual was a huge success for many years, but using Word had limitations. More and more, leadership asked for interactive elements in the wikiManual. So, starting in 2023, I began researching a new modernization for process delivery. After researching hundreds of possibilities, I presented ScreenSteps to leadership, which is a standalone knowledge base software. Their methodology is a complete rethinking of process delivery. Over the next two years, I spearheaded the procurement and implementation of ScreenSteps, including acting as liaison between DHW and ScreenSteps, helping to build out multiple knowledge bases, and training process engineers on how to utilize the software. ScreenSteps has revolutionized how DHW handles process delivery and has vastly improved the efficiency and productivity of statewide staff.See More

Work History

E

Business Process Engineer

Experis (Idaho DHW contractor)Contract Employee• Designed an Enterprise Wiki SharePoint site to replace the state’s outdated eManual system • Wrote and improved existing processes involving customer intake, applications for assistance, and re-evaluations • Managed the publishing process for both the SR Benefits and Child Support teams during monthly releases, including training, overseeing publishing day progress, and owning quality assurance • Spearheaded the investigation, procurement, and implementation of the ScreenSteps Knowledge Base software for the Department, improving the efficiency and productivity of statewide staff
H

Lead User Experience Writer

Hewlett-PackardFull-time EmployeeFeb 2011 - Aug 2015 • 4 yrs 7 mos• Wrote specification documents used to define the UX for every aspect of HP’s printer touchscreen interfaces • Created the user interface copy for multiple software programs and mobile applications • Provided UX design insight during the design and development of HP’s printer touchscreen interfaces • Developed the persona for HP’s new brand voice, which improved the overall user experience and created a consistent, conversational tone across HP products • Wrote and storyboarded multiple short film scripts to help tell the story of HP’s future design endeavors
A

Lead Training Developer

Adecco Technical (HP contractor)Contract EmployeeJun 2003 - Feb 2011 • 7 yrs 9 mos• Managed a team of training developers and acted as liaison between the technical writing team and Hewlett-Packard • Oversaw all stages in the development of product training courses, from initial concept to live worldwide training • Worked closely with the HP Training Manager and product engineers to ensure the successful completion of all product training courses • Conceptualized the visual and interactive elements of Web courses and worked with multimedia vendors to bring the visual representation to life • Positively affected warranty costs by consistently educating field service personnel through effective service and support training modules

Education

S

St. Cloud State University

Master of Arts - MA, Writing, General1997 - 1999
U

University of Wisconsin-Stevens Point

Bachelor of Arts - BA, English Language and Literature/Letters1993 - 1997

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Experienced Business Process Engineer, User Experience Writer, and Project Manager
Versatile writer with expertise in technical and creative writing, delivering high-quality documentation, training materials, and customer-facing copy for software, web, and mobile applications. Strong leadership and project management skills in fast-paced, deadline-driven environments. Experienced in fields such as UX design, technical writing, and process engineering. Implemented statewide technical processes that helped maintain Idaho as the top state in the nation in benefits processing efficiency.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Brian are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Brian Hoskins

Project Manager
Copywriter
Boise, ID, US
UX Writing
Project Management
Quality Assurance
Training
Editing
Proofreading
Script Writing
Customer Experience
Available for hire fromNegotiable
Contracts

Projects

Modernization of Process Delivery for the Idaho Department of Health and Welfare

In 2015, I was hired to modernize process delivery for the Idaho Department of Health and Welfare (DHW). When I was hired, DHW was using an old eManual system. It was unorganized, nearly impossible for staff to find information quickly, and took process engineers literally hours to publish updates, even updates as small as fixing a typo. I was tasked with devising a new way to deliver process to statewide staff. Parameters were that it needed to be within SharePoint, that staff could access any process within three clicks, and that it did not involve any coding for process engineers. In 2016, we introduced the wikiManual. It was a SharePoint-based eManual that utilized the Kaboodle plugin, which allowed process engineers to write in Word and then publish their Word documents to the wikiManual as web pages, thus negating any need to code to create web pages. I also organized an advanced search and button navigation system that allowed any process to be accessed within three clicks. The wikiManual was a huge success for many years, but using Word had limitations. More and more, leadership asked for interactive elements in the wikiManual. So, starting in 2023, I began researching a new modernization for process delivery. After researching hundreds of possibilities, I presented ScreenSteps to leadership, which is a standalone knowledge base software. Their methodology is a complete rethinking of process delivery. Over the next two years, I spearheaded the procurement and implementation of ScreenSteps, including acting as liaison between DHW and ScreenSteps, helping to build out multiple knowledge bases, and training process engineers on how to utilize the software. ScreenSteps has revolutionized how DHW handles process delivery and has vastly improved the efficiency and productivity of statewide staff.

Work History

E

Business Process Engineer

Experis (Idaho DHW contractor)Contract Employee• Designed an Enterprise Wiki SharePoint site to replace the state’s outdated eManual system • Wrote and improved existing processes involving customer intake, applications for assistance, and re-evaluations • Managed the publishing process for both the SR Benefits and Child Support teams during monthly releases, including training, overseeing publishing day progress, and owning quality assurance • Spearheaded the investigation, procurement, and implementation of the ScreenSteps Knowledge Base software for the Department, improving the efficiency and productivity of statewide staff
H

Lead User Experience Writer

Hewlett-PackardFull-time EmployeeFeb 2011 - Aug 2015 • 4 yrs 7 mos• Wrote specification documents used to define the UX for every aspect of HP’s printer touchscreen interfaces • Created the user interface copy for multiple software programs and mobile applications • Provided UX design insight during the design and development of HP’s printer touchscreen interfaces • Developed the persona for HP’s new brand voice, which improved the overall user experience and created a consistent, conversational tone across HP products • Wrote and storyboarded multiple short film scripts to help tell the story of HP’s future design endeavors
A

Lead Training Developer

Adecco Technical (HP contractor)Contract EmployeeJun 2003 - Feb 2011 • 7 yrs 9 mos• Managed a team of training developers and acted as liaison between the technical writing team and Hewlett-Packard • Oversaw all stages in the development of product training courses, from initial concept to live worldwide training • Worked closely with the HP Training Manager and product engineers to ensure the successful completion of all product training courses • Conceptualized the visual and interactive elements of Web courses and worked with multimedia vendors to bring the visual representation to life • Positively affected warranty costs by consistently educating field service personnel through effective service and support training modules

Education

S

St. Cloud State University

Master of Arts - MA, Writing, General1997 - 1999
U

University of Wisconsin-Stevens Point

Bachelor of Arts - BA, English Language and Literature/Letters1993 - 1997

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
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