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Brooke Spencer

Business Intelligence Analyst • User Researcher • Creative & Brand Strategist • Lake Forest, CA, US
Qualitative Research
Marketing
Microsoft Excel
Marketing Analytics
Market Research
Competitive Analysis
Strategic Planning
Strategy & Business Development
Survey Design
Qualtrics
Slide Decks
Available for hire fromNegotiable
Contracts
Marketing @ Concha Labs
I love data ‍ My passion is finding the sweet spot between human-centered and data-driven insights to create meaningful strategies. My curiosity and inquisitive nature have led me to become a research and insights enthusiast both personally and professionally. I am currently on the marketing team at Concha Labs, spending most of my time digging up valuable customer & market insights to guide our launch strategy and assisting with partnerships/investment activities.

Work History

C

Marketing Generalist

Concha LabsMay 2023 - Present • 1 yr 6 mos- Develops customer surveys to inform various go-to-market strategies regarding, but not limited to pricing, customer care, the customer journey, supply chain, and messaging - Moderates interviews with end-users and potential partnership populations to yield a better understanding of the market and routes to successful product launch - Analyzes data collected from survey & interview efforts and translates findings into actionable strategies and tactics for business success - Synthesizes findings from research activities into reports that are directly presented to upper-management and the CEO - Organizes research reports and analyses in a Confluence research repository as a method for documentation and to encourage the democratization of research throughout the company.
I

Customer & Market Insights Intern

Intuit MailchimpMay 2022 - Nov 2022 • 7 mosAs the Customer & Market Insights Intern at Intuit Mailchimp, I was tasked with spearheading the development of a new customer lifecycle survey for a specific segment of Mailchimp's users. The process of developing this new lifecycle tracker included: - Creating a recruitment screener after collecting a random sample of users from the Looker database - Recruiting these users for exploratory customer interviews and writing a detailed discussion guide - Synthesizing the results of user interviews into themes and insights to drive the organization and development of the new survey - Formulating the survey in Qualtrics based on the insights pulled from user interviews and past research - Analyzing survey data within Qualtrics crosstabs and Excel to pull data for predetermined KPIs and metrics - Socializing findings within research ops teams and to outside product teams through slide decks and presentations.
W

Insights Intern

Wray WardJun 2021 - Aug 2021 • 3 mosAs the Insights Intern at Wray Ward in their FORM Internship Program, I collaborated with eight other interns in different disciplines to rebrand a nonprofit organization in the Charlotte area. The deliverables for this project included: an insights exploratory, new name/logo, communications/PR plan, paid media plan, and new brand guidelines. I performed a 5C's/situational analysis as a part of the strategic foundation for the rebrand. Through this work, I pulled insights that informed our strategy and shared these insights with the entire team and client. I directly worked with the Client Business Coordinator Intern to write a brief that encompassed our strategies for the rebrand and worked with the rest of the team to ensure strategy was present throughout all of our deliverables. Aside from the FORM Intern Project, I also worked on persona research by conducting secondary research on trade audiences as well as performing data analyses on third-party survey responses.

Education

T

The University of Alabama

Master of Arts - MA, Advertising2021 - 2023
T

The University of Alabama

Bachelor of Arts - BA, Advertising2019 - 2021

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

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Recently Active
Marketing @ Concha Labs
I love data ‍ My passion is finding the sweet spot between human-centered and data-driven insights to create meaningful strategies. My curiosity and inquisitive nature have led me to become a research and insights enthusiast both personally and professionally. I am currently on the marketing team at Concha Labs, spending most of my time digging up valuable customer & market insights to guide our launch strategy and assisting with partnerships/investment activities.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top talent is on Pangea

You are viewing Brooke's profile as a guest. Book a free call with our team to discuss your options for hiring fractional workers on Pangea's industry-leading talent marketplace.

Brooke Spencer

Business Intelligence Analyst • User Researcher • Creative & Brand Strategist • Lake Forest, CA, US
Qualitative Research
Marketing
Microsoft Excel
Marketing Analytics
Market Research
Competitive Analysis
Strategic Planning
Strategy & Business Development
Survey Design
Qualtrics
Slide Decks
Available for hire fromNegotiable
Contracts

Work History

C

Marketing Generalist

Concha LabsMay 2023 - Present • 1 yr 6 mos- Develops customer surveys to inform various go-to-market strategies regarding, but not limited to pricing, customer care, the customer journey, supply chain, and messaging - Moderates interviews with end-users and potential partnership populations to yield a better understanding of the market and routes to successful product launch - Analyzes data collected from survey & interview efforts and translates findings into actionable strategies and tactics for business success - Synthesizes findings from research activities into reports that are directly presented to upper-management and the CEO - Organizes research reports and analyses in a Confluence research repository as a method for documentation and to encourage the democratization of research throughout the company.
I

Customer & Market Insights Intern

Intuit MailchimpMay 2022 - Nov 2022 • 7 mosAs the Customer & Market Insights Intern at Intuit Mailchimp, I was tasked with spearheading the development of a new customer lifecycle survey for a specific segment of Mailchimp's users. The process of developing this new lifecycle tracker included: - Creating a recruitment screener after collecting a random sample of users from the Looker database - Recruiting these users for exploratory customer interviews and writing a detailed discussion guide - Synthesizing the results of user interviews into themes and insights to drive the organization and development of the new survey - Formulating the survey in Qualtrics based on the insights pulled from user interviews and past research - Analyzing survey data within Qualtrics crosstabs and Excel to pull data for predetermined KPIs and metrics - Socializing findings within research ops teams and to outside product teams through slide decks and presentations.
W

Insights Intern

Wray WardJun 2021 - Aug 2021 • 3 mosAs the Insights Intern at Wray Ward in their FORM Internship Program, I collaborated with eight other interns in different disciplines to rebrand a nonprofit organization in the Charlotte area. The deliverables for this project included: an insights exploratory, new name/logo, communications/PR plan, paid media plan, and new brand guidelines. I performed a 5C's/situational analysis as a part of the strategic foundation for the rebrand. Through this work, I pulled insights that informed our strategy and shared these insights with the entire team and client. I directly worked with the Client Business Coordinator Intern to write a brief that encompassed our strategies for the rebrand and worked with the rest of the team to ensure strategy was present throughout all of our deliverables. Aside from the FORM Intern Project, I also worked on persona research by conducting secondary research on trade audiences as well as performing data analyses on third-party survey responses.

Education

T

The University of Alabama

Master of Arts - MA, Advertising2021 - 2023
T

The University of Alabama

Bachelor of Arts - BA, Advertising2019 - 2021

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
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