Top Talent like Camila are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.
Recently Active

Camila Pires

Quality Assurance Specialist • Customer Success Manager • Project Manager • New York, NY, US • Open to relocation
Product Management
Digital Marketing
Zendesk
Shopify
Fashion
Quality Assurance
Quality Control
Product Development
Project Development
Trello
Supply Chain
Systems Management
Compliance
Administrative Support
Microsoft Project
Monday.com
Planning
Time Management
Notion
Organization
Management
Asana
Available for hire fromNegotiable
Contracts
Full-Time Roles
Director of Quality & Project Management
With a Bachelor of Arts in Marketing and Management from The Art Institutes, I have cultivated a robust career in project management and customer experience across the beauty and cosmetics industry. Currently serving as Director of Quality and Project Manager, I lead quality control initiatives and manage international compliance at a global scale. My previous role as Customer Experience & Sales Advocate at Sol de Janeiro saw me enhance customer satisfaction by 17% through strategic process improvements. At Prime Matter Labs, I excelled in product development, achieving a 97% on-time delivery rate. As Key Account Manager at OFRA Cosmetics, I boosted sell-through rates by 12% and successfully launched multiple products. My tenure as Account Executive at KORRES was marked by a 68% increase in brand business, driven by strategic planning and team development. My career is defined by a commitment to excellence, regulatory compliance, and customer satisfaction.

Work History

.

Director of Quality and Project Manager

.Oct 2023 - Oct 2024 • 1 yr 1 moLead investigations into all quality control (QC) issues, implementing swift solutions to maintain product integrity and brand standards. Register products with MOCRA, ensuring compliance with FDA, Canadian, and EU regulations for international distribution. Manage the procurement of packaging materials, ensuring alignment with sustainability efforts and brand initiatives while maintaining cost and quality standards. Ensure all compliance testing is completed, coordinating with third-party labs and certifying bodies to meet rigorous regulatory and environmental requirements. Attend press checks to confirm packaging accuracy and quality, ensuring designs align with approved specifications and branding. Collaborate with global teams to facilitate seamless project execution and regulatory compliance, enabling market expansion across international territories.
S

Customer Experience & Sales Advocate

Sol de JaneiroJun 2021 - Jan 2024 • 2 yrs 8 mosCreated and maintained the Customer Experience Handbook and SOPs for internal and third-party Customer Experience teams ensuring consistent, brand-aligned service delivery. Trained new team members in CX workflows, macros, and platforms like Gorgias/ Zendesk, resulting in a 50% reduction in onboarding time and improved service quality. Analyzed key metrics such as customer satisfaction (CSAT), email and chat times, and escalations, implementing strategies that improved customer response efficiency by 15% and increased CSAT by 17%. Collaborated closely with the warehouse and shipping teams to resolve customer complaints regarding shipments and product inquiries, improving the overall customer experience. Spearheaded the creation of Gorgias/ Zendesk workflows and customer support macros, driving better response times and service consistency across all communication channels.
P

Project Manager

Prime Matter LabsOct 2020 - Jun 2021 • 9 mosLed end-to-end management of product development projects, ensuring on-time delivery through detailed scheduling, resource allocation, and cross-functional collaboration. Facilitated cross-functional meetings with internal teams, including supply chain and operations, reducing miscommunication by 30% and increasing overall project satisfaction. Managed the formulation approval process for various products, ensuring regulatory compliance and alignment with project goals, achieving a 97% on-time delivery rate. Developed and maintained positive relationships with key departments, improving collaboration and communication across the company and external stakeholders.
O

Key Account Manager

OFRA CosmeticsMay 2019 - Sep 2020 • 1 yr 5 mosManaged relationships with retail partners to achieve business objectives, resulting in a 12% increase in sell-through rates by optimizing demand projections and promotional calendars. Coordinated the launch of 8 new products by collaborating with marketing and retail partners, ensuring timely delivery and execution. Built strong relationships with internal departments, including creative, operations, and legal, to streamline project timelines and deliver products to market on time.
K

Account Executive

KORRESOct 2018 - Apr 2019 • 7 mosManaged retailer relationship management in-store, leading business brand review meetings with store leadership, resulting in enhanced collaboration and strengthened partnerships. Developed and implemented a strategic plan to drive execution and achieve sales targets across the territory, resulting in a 68% increase in brand business and volume. Recruited and trained a high-performing Brand Ambassador team, ensuring a skilled and knowledgeable workforce that consistently delivered exceptional customer service and achieved sales targets. Monitored store rank and competitive performance, analyzed data, and adjusted strategies to achieve performance goals, leading to improved market positioning and increased sales performance. Oversaw education and training initiatives in a retailer-specific manner, including launches, and events, enhancing the product knowledge and sales skills of the team and driving customer engagement.

Education

T

The Art Institutes

Bachelor of Arts (BA), Marketing and Management2010 - 2013

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Recently Active
Director of Quality & Project Management
With a Bachelor of Arts in Marketing and Management from The Art Institutes, I have cultivated a robust career in project management and customer experience across the beauty and cosmetics industry. Currently serving as Director of Quality and Project Manager, I lead quality control initiatives and manage international compliance at a global scale. My previous role as Customer Experience & Sales Advocate at Sol de Janeiro saw me enhance customer satisfaction by 17% through strategic process improvements. At Prime Matter Labs, I excelled in product development, achieving a 97% on-time delivery rate. As Key Account Manager at OFRA Cosmetics, I boosted sell-through rates by 12% and successfully launched multiple products. My tenure as Account Executive at KORRES was marked by a 68% increase in brand business, driven by strategic planning and team development. My career is defined by a commitment to excellence, regulatory compliance, and customer satisfaction.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Camila are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Camila Pires

Quality Assurance Specialist • Customer Success Manager • Project Manager • New York, NY, US • Open to relocation
Product Management
Digital Marketing
Zendesk
Shopify
Fashion
Quality Assurance
Quality Control
Product Development
Project Development
Trello
Supply Chain
Systems Management
Compliance
Administrative Support
Microsoft Project
Monday.com
Planning
Time Management
Notion
Organization
Management
Asana
Available for hire fromNegotiable
Contracts
Full-Time Roles

Work History

.

Director of Quality and Project Manager

.Oct 2023 - Oct 2024 • 1 yr 1 moLead investigations into all quality control (QC) issues, implementing swift solutions to maintain product integrity and brand standards. Register products with MOCRA, ensuring compliance with FDA, Canadian, and EU regulations for international distribution. Manage the procurement of packaging materials, ensuring alignment with sustainability efforts and brand initiatives while maintaining cost and quality standards. Ensure all compliance testing is completed, coordinating with third-party labs and certifying bodies to meet rigorous regulatory and environmental requirements. Attend press checks to confirm packaging accuracy and quality, ensuring designs align with approved specifications and branding. Collaborate with global teams to facilitate seamless project execution and regulatory compliance, enabling market expansion across international territories.
S

Customer Experience & Sales Advocate

Sol de JaneiroJun 2021 - Jan 2024 • 2 yrs 8 mosCreated and maintained the Customer Experience Handbook and SOPs for internal and third-party Customer Experience teams ensuring consistent, brand-aligned service delivery. Trained new team members in CX workflows, macros, and platforms like Gorgias/ Zendesk, resulting in a 50% reduction in onboarding time and improved service quality. Analyzed key metrics such as customer satisfaction (CSAT), email and chat times, and escalations, implementing strategies that improved customer response efficiency by 15% and increased CSAT by 17%. Collaborated closely with the warehouse and shipping teams to resolve customer complaints regarding shipments and product inquiries, improving the overall customer experience. Spearheaded the creation of Gorgias/ Zendesk workflows and customer support macros, driving better response times and service consistency across all communication channels.
P

Project Manager

Prime Matter LabsOct 2020 - Jun 2021 • 9 mosLed end-to-end management of product development projects, ensuring on-time delivery through detailed scheduling, resource allocation, and cross-functional collaboration. Facilitated cross-functional meetings with internal teams, including supply chain and operations, reducing miscommunication by 30% and increasing overall project satisfaction. Managed the formulation approval process for various products, ensuring regulatory compliance and alignment with project goals, achieving a 97% on-time delivery rate. Developed and maintained positive relationships with key departments, improving collaboration and communication across the company and external stakeholders.
O

Key Account Manager

OFRA CosmeticsMay 2019 - Sep 2020 • 1 yr 5 mosManaged relationships with retail partners to achieve business objectives, resulting in a 12% increase in sell-through rates by optimizing demand projections and promotional calendars. Coordinated the launch of 8 new products by collaborating with marketing and retail partners, ensuring timely delivery and execution. Built strong relationships with internal departments, including creative, operations, and legal, to streamline project timelines and deliver products to market on time.
K

Account Executive

KORRESOct 2018 - Apr 2019 • 7 mosManaged retailer relationship management in-store, leading business brand review meetings with store leadership, resulting in enhanced collaboration and strengthened partnerships. Developed and implemented a strategic plan to drive execution and achieve sales targets across the territory, resulting in a 68% increase in brand business and volume. Recruited and trained a high-performing Brand Ambassador team, ensuring a skilled and knowledgeable workforce that consistently delivered exceptional customer service and achieved sales targets. Monitored store rank and competitive performance, analyzed data, and adjusted strategies to achieve performance goals, leading to improved market positioning and increased sales performance. Oversaw education and training initiatives in a retailer-specific manner, including launches, and events, enhancing the product knowledge and sales skills of the team and driving customer engagement.

Education

T

The Art Institutes

Bachelor of Arts (BA), Marketing and Management2010 - 2013

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.