Top Talent like cecilia are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

cecilia garcia

Customer Success Manager
Ventura, CA, US
Available for hire fromNegotiable
Contracts
Customer Success Manager - Driving Retention and Growth in B2B SaaS
Customer Success professional with over 2 years of experience in B2B SaaS, specializing in driving customer retention, scaling account management processes, and delivering data-driven solutions. Proven track record of managing high-value enterprise accounts, optimizing customer satisfaction, and collaborating with cross-functional teams to drive product adoption and revenue growth. Skilled in leveraging analytics, CRM tools, and customer feedback to build scalable success strategies in fast-paced environments.

Projects

SQL Code for Data Analysis

This is a portfolio of SQL code that I used to analyze data!

Work History

P

Customer Success Manager

Promenade GroupJan 2022 - Apr 2024 • 2 yrs 4 mosManaged a portfolio of 50+ enterprise accounts with a 95% customer satisfaction rate by delivering proactive, data-driven solutions and fostering strong client relationships. Spearheaded the implementation of CRM and database integrations in collaboration with technical teams, resulting in a 30% increase in product adoption and streamlined customer onboarding processes. Leveraged Tableau and Google Analytics to monitor client performance, providing actionable insights that drove revenue growth and improved retention rates. Consistently exceeded upsell targets by 20% through NPS optimization and identifying expansion opportunities within existing accounts. Acted as the voice of the customer, providing feedback to product and engineering teams to influence roadmap decisions and improve user experience.
S

Business Consultant

Self EmployedFreelancerFreelance Business Consultant: As a freelance business consultant, I partner with small to mid-sized businesses to assess operations, identify areas for improvement, and provide strategic, data-driven recommendations. My work focuses on quality assurance, process optimization, and performance analysis—helping clients enhance efficiency, customer experience, and overall profitability. I deliver actionable insights through in-depth business reviews, tailored advice, and hands-on support to drive measurable growth and operational excellence.
S

Email Marketing Copywriter

Self EmployedFreelancerEmail Marketing Copywriting Strong marketing knowledge to write high-converting customer emails—welcome flows, upsells, retention emails, etc for different kinds of brands.

Education

C

California State University Channel Islands

Bachelor of Business Administration - BBA, Business Administration and Management, General2019 - 2024
V

Ventura College

Associate's degree, Business/Commerce, General2015 - 2019

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Customer Success Manager - Driving Retention and Growth in B2B SaaS
Customer Success professional with over 2 years of experience in B2B SaaS, specializing in driving customer retention, scaling account management processes, and delivering data-driven solutions. Proven track record of managing high-value enterprise accounts, optimizing customer satisfaction, and collaborating with cross-functional teams to drive product adoption and revenue growth. Skilled in leveraging analytics, CRM tools, and customer feedback to build scalable success strategies in fast-paced environments.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like cecilia are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

cecilia garcia

Customer Success Manager
Ventura, CA, US
Available for hire fromNegotiable
Contracts

Projects

SQL Code for Data Analysis

This is a portfolio of SQL code that I used to analyze data!

Work History

P

Customer Success Manager

Promenade GroupJan 2022 - Apr 2024 • 2 yrs 4 mosManaged a portfolio of 50+ enterprise accounts with a 95% customer satisfaction rate by delivering proactive, data-driven solutions and fostering strong client relationships. Spearheaded the implementation of CRM and database integrations in collaboration with technical teams, resulting in a 30% increase in product adoption and streamlined customer onboarding processes. Leveraged Tableau and Google Analytics to monitor client performance, providing actionable insights that drove revenue growth and improved retention rates. Consistently exceeded upsell targets by 20% through NPS optimization and identifying expansion opportunities within existing accounts. Acted as the voice of the customer, providing feedback to product and engineering teams to influence roadmap decisions and improve user experience.
S

Business Consultant

Self EmployedFreelancerFreelance Business Consultant: As a freelance business consultant, I partner with small to mid-sized businesses to assess operations, identify areas for improvement, and provide strategic, data-driven recommendations. My work focuses on quality assurance, process optimization, and performance analysis—helping clients enhance efficiency, customer experience, and overall profitability. I deliver actionable insights through in-depth business reviews, tailored advice, and hands-on support to drive measurable growth and operational excellence.
S

Email Marketing Copywriter

Self EmployedFreelancerEmail Marketing Copywriting Strong marketing knowledge to write high-converting customer emails—welcome flows, upsells, retention emails, etc for different kinds of brands.

Education

C

California State University Channel Islands

Bachelor of Business Administration - BBA, Business Administration and Management, General2019 - 2024
V

Ventura College

Associate's degree, Business/Commerce, General2015 - 2019

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.