Charles Bohannan

Copywriter • UX Designer • Content Marketing Manager • Honolulu, HI, US

UX Writing

Copywriting

Content Strategy

Sales Copy

Written Communication

Content Creation

Content Writing

Persuasive Writing

Content Development

Writing

Available for hire fromNegotiable

Contracts

Full-Time Roles

Content design and copywriting expert with experience in marketplace, SaaS, and AI.

Aloha, I'm Charles — originally from Hawaii — with over a decade of experience in Silicon Valley tech startups, Fortune 50, and unicorn companies. When you hire me, you get a versatile content expert capable of quickly understanding your customers and market, then crafting the right words and tone to help them understand, use, and buy your product or service. My specialities include marketplace and SaaS tech on the product design side (UX writer), customer experience / CX (content strategist), marketing copywriter, and some recent projects utilizing AI and ChatGPT. In addition to writing, I can also set up a content framework for your business to help automate content production. In my free time, I like to run, surf, and build side hustles.

Projects

Pro Referral mobile app redesign

Relaunched the Home Depot Pro Referral marketplace app which increased conversion rate 2.5X, and reduced time-to-complete from ~3 weeks to ~3 days. Added multiple features including customer contact, pause leads, manage jobs, pre-permission flow, and onboarding tutorial. See More

Work History

Content designer strategist

DropboxApr 2020 - Apr 2023 • 3 yrs 1 moDesign lead and content strategist for Dropbox support surface, co-chair of Editorial Council, Hack Week top 5.

Lead UX writer

Home DepotJan 2018 - Mar 2020 • 2 yrs 3 mosPrinciple UX writer for end-to-end Pro-facing surfaces (mobile, web, onboarding, email, help center, SMS, etc.)

Content strategist

iCueMotionOct 2017 - Sep 2018 • 1 yrSynthesized groundbreaking science patent data into easy-to-understand UX assets and customer stories.

Lead UX writer

EmbrokerMay 2016 - Oct 2017 • 1 yr 6 mosPioneered product copy, style guide, and content strategy over period of 15x growth (beta invite thru post-public release).

Education

University of Hawaii

Bachelor's, English

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