Top Talent like Courtney are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Courtney Burgess

Project Manager
Customer Success Manager
Operations Manager
Troy, IL, US
Project Management
Account Management
Event Management
Administrative Support
Communication
Project Planning
Logistics
Expense Reporting
Travel Planning
Event Coordination
Event Assistance
Hospitality
Marketing
Salesforce
Human Resources
Asana
Tableau
JIRA
G-Suite
Microsoft Office
Microsoft Excel
Microsoft Powerpoint
Available for hire fromNegotiable
Contracts
Dynamic Project & Account Manager with Expertise in Client Relations, Strategic Planning, and Event Management
I’m a detail-oriented and dependable professional with a passion for fostering meaningful relationships and cultivating a supportive, collaborative environment. With experience spanning automotive logistics, hospitality and entertainment, funeral services, and financial services, I bring a unique blend of adaptability, problem-solving, and integrity to every role I take on. Highly organized and committed to excellence, I thrive in strategic planning, event coordination, and client engagement—helping businesses streamline operations and enhance customer experiences. My people-first approach ensures that clients, teams, and stakeholders feel valued, supported, and empowered. Colleagues and leaders have recognized me for my reliability, positive attitude, and unwavering support for those around me. In nominations for a Corporate Values Award, coworkers described me as someone who leads with integrity, fosters collaboration, and consistently goes above and beyond to uplift the team. I take pride in creating an environment where people feel heard, supported, and motivated to succeed. Whether coordinating projects, managing client needs, or orchestrating seamless events, I am dedicated to making an impact through thoughtful execution and strong relationship-building. Let’s connect and explore opportunities to collaborate!

Work History

A

Marketing Project and Events Manager

ACERTUSJul 2024 - Dec 2024 • 6 mosLed a team of 3 in managing and prioritizing marketing and design requests via Asana, ensuring timely execution and alignment with project goals. Oversaw task delegation, progress tracking, and direct reporting to the SVP of Marketing, resulting in seamless project and event completion. Directed a web migration and integration project as part of a company acquisition, overseeing the consolidation of 115 web pages into a unified platform. Collaborated with the in-house Product and Development team, as well as 3rd party vendors to ensure seamless integration and alignment with brand standards. Developed and maintained a comprehensive tradeshow calendar to streamline planning and execution for 8+ events within 6 months. Managed marketing assets while coordinating logistics, including booth and sponsorship confirmations, attendee registration, and travel arrangements.
A

Project Manager, Product and Technology

ACERTUSMar 2024 - Jul 2024 • 5 mosManaged 3 key projects central to the Product Team’s 2024 Strategic Initiatives. Tracked project progress and maintained comprehensive documentation within Confluence, effectively delegating tasks and ensuring alignment with project milestones and strategic objectives. Prepared and presented detailed project status reports to upper management, ensuring transparency and serving as a key liaison for team and stakeholder communications via Zoom and Slack.
P

Account Manager, Operations

PrecoaDec 2022 - Mar 2024 • 1 yr 4 mosLed onboarding for 4+ new accounts, creating tailored business plans to ensure smooth integration and long-term client satisfaction. Supported 4 Field Managers overseeing 25+ funeral homes across Central and Eastern US, managing accounts worth $10M+. Conducted quarterly reviews with Field Managers, utilizing Tableau, Excel, Salesforce, and Microsoft CRM to analyze account health and provide actionable insights. Coordinated marketing strategies for 3–5 in-person and virtual events per month per account, reaching 2,500–5,000 households per event, to drive audience engagement, brand awareness, and successful outreach. Managed monthly direct mail campaigns targeting ~100,000 local families, ensuring accurate zip code targeting and distribution to promote pre-need services and expand market share. Nominated by peers for Corporate Values Award, recognized for above and beyond work ethic, integrity, and workplace spirit.
L

QC Auditor

LeaderOne FinancialNov 2020 - Jul 2022 • 1 yr 9 mosReviewed residential mortgage loans pre-submission to ensure compliance with underwriting guidelines, applying necessary conditions for approvals. Assisted the Quality Control Closing Team in finalizing loan processing. Conducted detailed audits of loan files to verify accuracy, completeness, and regulatory compliance. Worked closely with Loan Originators to resolve outstanding issues and escalated critical matters to the Regional Manager. Developed business strategies alongside Loan Originators, managed the branch’s social media presence, and strengthened client relationships to drive retention and referral-based sales.
L

Mortgage Loan Originator

LeaderOne FinancialSep 2020 - Jul 2022 • 1 yr 11 moshttps://courtneyburgess.leader1.com/ NMLS# 2012282 636.795.2254 LeaderOne Financial NMLS# 12007 7500 College Blvd, Suite 1150 Overland Park, KS 66210 Equal Housing Lender For licensing information, go to: www.nmlsconsumeraccess.org
L

Group Sales Manager

Levy RestaurantsFeb 2016 - Feb 2019 • 3 yrs 1 moPartnered with sales and culinary teams to design customized food and beverage menus for events with attendance ranging from 200 to 500+ participants, including weddings, galas, concerts, and corporate meetings, ensuring client satisfaction and alignment with event goals. Prepared detailed proposals, contracts, banquet event orders, and billing documentation, maintaining accuracy and consistency throughout the event planning process. Managed end-of-month reconciliations, ensuring accurate reporting and the timely resolution of payments received, outstanding balances, and past-due accounts.
B

Corporate Services Manager

Ballpark Village St. LouisSep 2015 - Feb 2016 • 6 mosManaged sponsorship and partner agreements, maintaining accurate records, monitoring fulfillment, and conducting annual audits to ensure compliance and deliver maximum value to stakeholders. Audited and reported daily cash flow operations for high-traffic dining and entertainment venues, ensuring financial accuracy and operational efficiency. Processed and reconciled marketing-related expenses, maintaining an up-to-date budget to support strategic decision-making and fiscal accountability.
B

Marketing Assistant

Ballpark Village St. LouisApr 2014 - Feb 2016 • 1 yr 11 mos
A

Account Technician

Allianz Global Corporate & Specialty (AGCS)Mar 2013 - Apr 2014 • 1 yr 2 mos
A

Human Resources Generalist

AerotekSep 2010 - Dec 2011 • 1 yr 4 mos

Education

M

Miami University

Bachelor of Arts, Strategic Communication, Management

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How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Dynamic Project & Account Manager with Expertise in Client Relations, Strategic Planning, and Event Management
I’m a detail-oriented and dependable professional with a passion for fostering meaningful relationships and cultivating a supportive, collaborative environment. With experience spanning automotive logistics, hospitality and entertainment, funeral services, and financial services, I bring a unique blend of adaptability, problem-solving, and integrity to every role I take on. Highly organized and committed to excellence, I thrive in strategic planning, event coordination, and client engagement—helping businesses streamline operations and enhance customer experiences. My people-first approach ensures that clients, teams, and stakeholders feel valued, supported, and empowered. Colleagues and leaders have recognized me for my reliability, positive attitude, and unwavering support for those around me. In nominations for a Corporate Values Award, coworkers described me as someone who leads with integrity, fosters collaboration, and consistently goes above and beyond to uplift the team. I take pride in creating an environment where people feel heard, supported, and motivated to succeed. Whether coordinating projects, managing client needs, or orchestrating seamless events, I am dedicated to making an impact through thoughtful execution and strong relationship-building. Let’s connect and explore opportunities to collaborate!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Similar Pangeans

Jessica L.

Marketing Ops & AI Integration Specialist | Prompt Engineering | Building scalable systems that amplify human potential and fuse tech with strategy to drive clarity, creativity, and future-ready execution.
Creative & Brand Strategy • Operations Management • Project Management • 5 years of exp. • Paris, IDF, FR

Iwona Selonke

Project Coordinator
Project Management • Customer Success • Social Media Marketing • 3 years of exp. • QLD, AU

Milena Donahue

Client Success Manager | Customer Service Manager | Accounts Manager | CRM Management & Multichannel Customer Support, Data Analysis, Process Improvement | Professional Available for Opportunities
Operations Management • 18 years of exp. • New York, NY, US

Christina Sarmiento

Administrative Expert | Rising HR Professional | Marketing Enthusiast | Impact Oriented
Content Marketing • Operations Management • People & Culture • 7 years of exp. • Highland, NY, US

Top Talent like Courtney are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Courtney Burgess

Project Manager
Customer Success Manager
Operations Manager
Troy, IL, US
Project Management
Account Management
Event Management
Administrative Support
Communication
Project Planning
Logistics
Expense Reporting
Travel Planning
Event Coordination
Event Assistance
Hospitality
Marketing
Salesforce
Human Resources
Asana
Tableau
JIRA
G-Suite
Microsoft Office
Microsoft Excel
Microsoft Powerpoint
Available for hire fromNegotiable
Contracts

Work History

A

Marketing Project and Events Manager

ACERTUSJul 2024 - Dec 2024 • 6 mosLed a team of 3 in managing and prioritizing marketing and design requests via Asana, ensuring timely execution and alignment with project goals. Oversaw task delegation, progress tracking, and direct reporting to the SVP of Marketing, resulting in seamless project and event completion. Directed a web migration and integration project as part of a company acquisition, overseeing the consolidation of 115 web pages into a unified platform. Collaborated with the in-house Product and Development team, as well as 3rd party vendors to ensure seamless integration and alignment with brand standards. Developed and maintained a comprehensive tradeshow calendar to streamline planning and execution for 8+ events within 6 months. Managed marketing assets while coordinating logistics, including booth and sponsorship confirmations, attendee registration, and travel arrangements.
A

Project Manager, Product and Technology

ACERTUSMar 2024 - Jul 2024 • 5 mosManaged 3 key projects central to the Product Team’s 2024 Strategic Initiatives. Tracked project progress and maintained comprehensive documentation within Confluence, effectively delegating tasks and ensuring alignment with project milestones and strategic objectives. Prepared and presented detailed project status reports to upper management, ensuring transparency and serving as a key liaison for team and stakeholder communications via Zoom and Slack.
P

Account Manager, Operations

PrecoaDec 2022 - Mar 2024 • 1 yr 4 mosLed onboarding for 4+ new accounts, creating tailored business plans to ensure smooth integration and long-term client satisfaction. Supported 4 Field Managers overseeing 25+ funeral homes across Central and Eastern US, managing accounts worth $10M+. Conducted quarterly reviews with Field Managers, utilizing Tableau, Excel, Salesforce, and Microsoft CRM to analyze account health and provide actionable insights. Coordinated marketing strategies for 3–5 in-person and virtual events per month per account, reaching 2,500–5,000 households per event, to drive audience engagement, brand awareness, and successful outreach. Managed monthly direct mail campaigns targeting ~100,000 local families, ensuring accurate zip code targeting and distribution to promote pre-need services and expand market share. Nominated by peers for Corporate Values Award, recognized for above and beyond work ethic, integrity, and workplace spirit.
L

QC Auditor

LeaderOne FinancialNov 2020 - Jul 2022 • 1 yr 9 mosReviewed residential mortgage loans pre-submission to ensure compliance with underwriting guidelines, applying necessary conditions for approvals. Assisted the Quality Control Closing Team in finalizing loan processing. Conducted detailed audits of loan files to verify accuracy, completeness, and regulatory compliance. Worked closely with Loan Originators to resolve outstanding issues and escalated critical matters to the Regional Manager. Developed business strategies alongside Loan Originators, managed the branch’s social media presence, and strengthened client relationships to drive retention and referral-based sales.
L

Mortgage Loan Originator

LeaderOne FinancialSep 2020 - Jul 2022 • 1 yr 11 moshttps://courtneyburgess.leader1.com/ NMLS# 2012282 636.795.2254 LeaderOne Financial NMLS# 12007 7500 College Blvd, Suite 1150 Overland Park, KS 66210 Equal Housing Lender For licensing information, go to: www.nmlsconsumeraccess.org
L

Group Sales Manager

Levy RestaurantsFeb 2016 - Feb 2019 • 3 yrs 1 moPartnered with sales and culinary teams to design customized food and beverage menus for events with attendance ranging from 200 to 500+ participants, including weddings, galas, concerts, and corporate meetings, ensuring client satisfaction and alignment with event goals. Prepared detailed proposals, contracts, banquet event orders, and billing documentation, maintaining accuracy and consistency throughout the event planning process. Managed end-of-month reconciliations, ensuring accurate reporting and the timely resolution of payments received, outstanding balances, and past-due accounts.
B

Corporate Services Manager

Ballpark Village St. LouisSep 2015 - Feb 2016 • 6 mosManaged sponsorship and partner agreements, maintaining accurate records, monitoring fulfillment, and conducting annual audits to ensure compliance and deliver maximum value to stakeholders. Audited and reported daily cash flow operations for high-traffic dining and entertainment venues, ensuring financial accuracy and operational efficiency. Processed and reconciled marketing-related expenses, maintaining an up-to-date budget to support strategic decision-making and fiscal accountability.
B

Marketing Assistant

Ballpark Village St. LouisApr 2014 - Feb 2016 • 1 yr 11 mos
A

Account Technician

Allianz Global Corporate & Specialty (AGCS)Mar 2013 - Apr 2014 • 1 yr 2 mos
A

Human Resources Generalist

AerotekSep 2010 - Dec 2011 • 1 yr 4 mos

Education

M

Miami University

Bachelor of Arts, Strategic Communication, Management

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.