Top talent is on Pangea
You are viewing Courtney's profile as a guest. Book a free call with our team to discuss your options for hiring fractional workers on Pangea's industry-leading talent marketplace.Courtney Jones
Business Intelligence Analyst • Customer Success Manager • Product Marketing Manager • Denver, CO, US
AI
Technology
Chatbots
Social Media Marketing
Marketing
Google Cloud Platform
Slack
Notion
Intercultural Communication
Interpersonal skills
Customer Analytics
Account Management
Technology Support
Customer Service
Customer Experience
Training
Customer Relationship Management
Product Marketing
Marketing Analytics
Market Research
Experienced Brand Strategist and Business Consultant
Passionate marketing specialist and digital automation guru based in Denver, CO. With over 30 years of customer service experience, I've honed my skills in driving creative strategies and operational excellence for SMBs and digital coaches, across multiple industries.
Passionate about community building, I've hosted and produced multiple podcasts, including Str8 From the Hip with Courtney & The Mental Alchemy Matrix.
When I'm not working you'll find me hanging out with my 3 grandkids, or trying out recipes for my upcoming Mug Cake cookbook.
Projects
Digital Decluttering - Article
Article (2500 words) & Social media post graphicWork History
M
Brand Strategist | Business Consultant
Ms. Courtney JonesJan 2012 - Present • 12 yrs 9 mos• Design and coordinate marketing strategies aimed at boosting customer engagement and delivering superior consumer experiences. • Troubleshoot client issues, providing guidance on best practices, customer service, and CRM resources. - Develop and implement strategies to drive e-commerce growth - Analyze market trends and customer behavior to optimize online sales - Conduct regular performance evaluations and adjust strategies accordingly - Stay updated on industry advancements and incorporate best practices for continuous improvement • Maintain an up-to-date knowledge base of evolving products and services, supporting business growth. • Assist in administrative tasks, including documentation, data entry, and handling customer inquiries, to ensure efficient operation. • Develop and manage content calendars, social media accounts, and marketing materials to enhance brand visibility and impact.P
Key Account Manager
Private (Recruiting -Staffing)Oct 2022 - Apr 2023 • 7 mos• Managed daily branch operations, including sales and communication channels, while effectively resolving customer and external employee concerns. • Streamlined the onboarding process for new hires, ensuring accurate document verification and background checks, while also coordinating job dispatches and equipment allocation. • Efficiently maintained customer and employee data, coordinated sales appointments, and ensured accurate billing by cross-verifying reported hours and customer confirmations.P
Office Administrative Assistant - Vehicle Titles
Private Company (contract)May 2022 - Aug 2022 • 4 mos• Facilitated vehicle title transactions through meticulous preparation of required documents, ensuring the removal of restrictions and satisfaction of contractual requirements. • Demonstrated a comprehensive understanding of the company's Mission, Vision, and Values, reflecting these principles in all tasks and customer service interactions. • Managed a broad range of administrative duties, including the preparation of lien releases, title corrections, and new portfolio acquisitions, ensuring efficiency and accuracy in the liquidation of repossessed vehicles. • Collaborated with insurance companies and vehicle owners to resolve title discrepancies, providing superior customer service in the process of obtaining testimonial documents required to clear titles.P
Client Services Coordinator
Private WFM Company (Contract)Dec 2021 - Feb 2022 • 3 mos• Developed and implemented an effective customer service strategy, initially designed for a single agent, that was later successfully scaled to a comprehensive in-house team handling customer service, support, and retention. • Served as the primary point of contact for all client communications, consistently meeting and surpassing key performance indicators and metrics concerning call handling and conversions in outbound communications. • Diligently documented all client interactions in Salesforce, HubSpot and the company's CRM, and proficiently utilized MS Office Suite, including SharePoint, Outlook, Teams, and Excel for both internal and external communication.P
Credentialing Specialist II
Private Practice (Remote)Jul 2021 - Nov 2021 • 5 mos• Leveraged subject matter expertise to optimize file compliance, providing technical guidance to Compliance Coordinators and collaborating effectively with Client Service Specialists within the Credentialing Department. • Served as the primary contact for candidates and recruiters post-offer, ensuring candidate files contained accurate, up-to-date professional and medical documents, and managing file documentation in accordance with department procedures. • Streamlined placement of qualified professional nurses by working closely with Recruiting and Account Management teams, ensuring strict compliance with internal and external clinical requirements, and effectively utilizing various communication channels.P
Customer Support Specialist
Private Ebike CompanySep 2020 - Feb 2021 • 6 mos• Managed customer communications through various platforms such as Zen Desk, Shopify, Slack, and Zoom to provide information on pricing, order details, and general inquiries, ensuring customer satisfaction and maintaining strong customer relations. • Coordinated with sales and marketing teams to streamline order processing and pricing inquiries, while liaising with production, shipping, and dispatch teams for real-time order status updates. • Conducted thorough research on backorders, mis-shipments, and pricing discrepancies, regularly updated customers on their order status, and made necessary outbound calls to provide essential information and updates.P
Customer Support Specialist
Private CompanyJun 2020 - Aug 2020 • 3 mosEngaged in customer support activities within a private company.Customer Care Specialist
Dental Implant CenterSep 2019 - Feb 2020 • 6 mosProvided specialized care and support to customers at Dental Implant Center.P
Client Services Representative
Private Company - (Retail Camping Chain)Jan 2019 - Jul 2019 • 7 mosDelivered client services and support at Camping World.S
Producer -Host of Mental Alchemy Matrix podcast-Blogtalk
Self-EmployedOct 2010 - Aug 2011 • 11 mosManaged and hosted the Mental Alchemy Matrix podcast on Blogtalk as a self-employed individual.Education
U
University of Colorado Denver
Business/Corporate Communications1990 - 1991A
Aurora Central High School, Aurora, Colorado
1984 - 1985D
Datacamp
Data Analysis for BusinessMay 2023D
Data Camp
AI Ethics2022D
DataCamp
Introduction to Python2023L
LinkedIn Learning
Technical Product mnagement2023L
LinkedIn Learning
Artificial Intelligence: How Project Managers Can Leverage AI2024L
LinkedIn Learning
Prompt Engineering for Generative AI2023L
LinkedIn Learning
Artificial Intelligence and Business StrategyApr 2022L
LinkedIn Learning
Key Account Management May 2022How Pangea Works
Effortlessly discover top talent
We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.Start working with talent today
The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.Track work and invoices in one place
Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!Talk with a Talent Expert
Members of our team are available to help you speed through the hiring process.
Available NowBook a Call
Experienced Brand Strategist and Business Consultant
Passionate marketing specialist and digital automation guru based in Denver, CO. With over 30 years of customer service experience, I've honed my skills in driving creative strategies and operational excellence for SMBs and digital coaches, across multiple industries.
Passionate about community building, I've hosted and produced multiple podcasts, including Str8 From the Hip with Courtney & The Mental Alchemy Matrix.
When I'm not working you'll find me hanging out with my 3 grandkids, or trying out recipes for my upcoming Mug Cake cookbook.
Talk with a Talent Expert
Members of our team are available to help you speed through the hiring process.Available NowBook a Call
Top talent is on Pangea
You are viewing Courtney's profile as a guest. Book a free call with our team to discuss your options for hiring fractional workers on Pangea's industry-leading talent marketplace.Courtney Jones
Business Intelligence Analyst • Customer Success Manager • Product Marketing Manager • Denver, CO, US
AI
Technology
Chatbots
Social Media Marketing
Marketing
Google Cloud Platform
Slack
Notion
Intercultural Communication
Interpersonal skills
Customer Analytics
Account Management
Technology Support
Customer Service
Customer Experience
Training
Customer Relationship Management
Product Marketing
Marketing Analytics
Market Research
Projects
Digital Decluttering - Article
Article (2500 words) & Social media post graphicWork History
M
Brand Strategist | Business Consultant
Ms. Courtney JonesJan 2012 - Present • 12 yrs 9 mos• Design and coordinate marketing strategies aimed at boosting customer engagement and delivering superior consumer experiences. • Troubleshoot client issues, providing guidance on best practices, customer service, and CRM resources. - Develop and implement strategies to drive e-commerce growth - Analyze market trends and customer behavior to optimize online sales - Conduct regular performance evaluations and adjust strategies accordingly - Stay updated on industry advancements and incorporate best practices for continuous improvement • Maintain an up-to-date knowledge base of evolving products and services, supporting business growth. • Assist in administrative tasks, including documentation, data entry, and handling customer inquiries, to ensure efficient operation. • Develop and manage content calendars, social media accounts, and marketing materials to enhance brand visibility and impact.P
Key Account Manager
Private (Recruiting -Staffing)Oct 2022 - Apr 2023 • 7 mos• Managed daily branch operations, including sales and communication channels, while effectively resolving customer and external employee concerns. • Streamlined the onboarding process for new hires, ensuring accurate document verification and background checks, while also coordinating job dispatches and equipment allocation. • Efficiently maintained customer and employee data, coordinated sales appointments, and ensured accurate billing by cross-verifying reported hours and customer confirmations.P
Office Administrative Assistant - Vehicle Titles
Private Company (contract)May 2022 - Aug 2022 • 4 mos• Facilitated vehicle title transactions through meticulous preparation of required documents, ensuring the removal of restrictions and satisfaction of contractual requirements. • Demonstrated a comprehensive understanding of the company's Mission, Vision, and Values, reflecting these principles in all tasks and customer service interactions. • Managed a broad range of administrative duties, including the preparation of lien releases, title corrections, and new portfolio acquisitions, ensuring efficiency and accuracy in the liquidation of repossessed vehicles. • Collaborated with insurance companies and vehicle owners to resolve title discrepancies, providing superior customer service in the process of obtaining testimonial documents required to clear titles.P
Client Services Coordinator
Private WFM Company (Contract)Dec 2021 - Feb 2022 • 3 mos• Developed and implemented an effective customer service strategy, initially designed for a single agent, that was later successfully scaled to a comprehensive in-house team handling customer service, support, and retention. • Served as the primary point of contact for all client communications, consistently meeting and surpassing key performance indicators and metrics concerning call handling and conversions in outbound communications. • Diligently documented all client interactions in Salesforce, HubSpot and the company's CRM, and proficiently utilized MS Office Suite, including SharePoint, Outlook, Teams, and Excel for both internal and external communication.P
Credentialing Specialist II
Private Practice (Remote)Jul 2021 - Nov 2021 • 5 mos• Leveraged subject matter expertise to optimize file compliance, providing technical guidance to Compliance Coordinators and collaborating effectively with Client Service Specialists within the Credentialing Department. • Served as the primary contact for candidates and recruiters post-offer, ensuring candidate files contained accurate, up-to-date professional and medical documents, and managing file documentation in accordance with department procedures. • Streamlined placement of qualified professional nurses by working closely with Recruiting and Account Management teams, ensuring strict compliance with internal and external clinical requirements, and effectively utilizing various communication channels.P
Customer Support Specialist
Private Ebike CompanySep 2020 - Feb 2021 • 6 mos• Managed customer communications through various platforms such as Zen Desk, Shopify, Slack, and Zoom to provide information on pricing, order details, and general inquiries, ensuring customer satisfaction and maintaining strong customer relations. • Coordinated with sales and marketing teams to streamline order processing and pricing inquiries, while liaising with production, shipping, and dispatch teams for real-time order status updates. • Conducted thorough research on backorders, mis-shipments, and pricing discrepancies, regularly updated customers on their order status, and made necessary outbound calls to provide essential information and updates.P
Customer Support Specialist
Private CompanyJun 2020 - Aug 2020 • 3 mosEngaged in customer support activities within a private company.Customer Care Specialist
Dental Implant CenterSep 2019 - Feb 2020 • 6 mosProvided specialized care and support to customers at Dental Implant Center.P
Client Services Representative
Private Company - (Retail Camping Chain)Jan 2019 - Jul 2019 • 7 mosDelivered client services and support at Camping World.S
Producer -Host of Mental Alchemy Matrix podcast-Blogtalk
Self-EmployedOct 2010 - Aug 2011 • 11 mosManaged and hosted the Mental Alchemy Matrix podcast on Blogtalk as a self-employed individual.Education
U
University of Colorado Denver
Business/Corporate Communications1990 - 1991A
Aurora Central High School, Aurora, Colorado
1984 - 1985D
Datacamp
Data Analysis for BusinessMay 2023D
Data Camp
AI Ethics2022D
DataCamp
Introduction to Python2023L
LinkedIn Learning
Technical Product mnagement2023L
LinkedIn Learning
Artificial Intelligence: How Project Managers Can Leverage AI2024L
LinkedIn Learning
Prompt Engineering for Generative AI2023L
LinkedIn Learning
Artificial Intelligence and Business StrategyApr 2022L
LinkedIn Learning
Key Account Management May 2022How Pangea Works
Effortlessly discover top talent
We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.Start working with talent today
The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.Track work and invoices in one place
Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!Talk with a Talent Expert
Members of our team are available to help you speed through the hiring process.Available NowBook a Call
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