Top Talent like Danyelle are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.
Recently Active

Danyelle Daniels

Customer Success Manager • Product Manager • Project Manager • Waukegan, IL, US
Product Development
Project Planning
Project Management
Team Management
Facebook Business Pages
Marketing Strategy
Messaging Strategy
Promotional Marketing
Start-ups
Analytical Thinking
Strategic Planning
Training
Cross-functional collaboration
Product Support
Customer Discovery
Social Media Marketing
Marketing
Ad Copy
CRM
Communication
Group Leadership
Problem Solving
HighLevel
Interpersonal skills
Customer Relationship Management
Customer Experience
Information Analysis
Market Research
Competitive Analysis
Account Management
Consulting
Coaching
Available for hire fromNegotiable
Contracts
Innovative Client Success Manager and Project Manager
I’m an innovative, high-performing, and success-driven Project Manager with practical negotiation skills and unique expertise to explore opportunities for change, contribute to cost savings, and increase efficiency across diverse operations. Repeatedly sought out by senior management to serve as a trusted advisor, business strategist, and Subject Matter Expert on complex, high-profile projects guaranteeing that they are brought to successful completion and utmost customer satisfaction is achieved. Unyielding dedication to delivering quality project outcomes and maximizing profits through proficient contract negotiations, project estimation, and compliance with company regulations and best practices. Broad business perspective and deep expertise in trade management, coordinating team members, and developing constructive customer partnerships to recognize and focus on cost-saving opportunities to execute projects effectively. As the Project Manager with The Branning Group, I was tasked with analyzing current client journey in order to address retention rate as well as updated client onboarding and, as a result, increased retention rate by 25% in 3 months. I am also responsible for Managed all digital marketing campaigns and communicated effectively with all team members throughout projects in order to ensure project deadlines were met. I have excellent communication (oral and written) skill, analytical thinking/problem solving, detailed-oriented/high level of accuracy, consultative and facilitation, and the ability to quickly adapt to organizational change and execute programs precisely. Career Highlights Pioneered transformational initiatives necessary to effectively communicate project scope, schedule, and budget with customers and contractors. Instituted innovative initiatives for maintaining valuable relationships with various vendors throughout the city, ensuring clients receive VIP treatment. Handpicked based on stellar qualities to cooperate with support staff, providing them with up-to-date information about computer processing, membership, and programming concerns.

Work History

M

Client Success Manager

MedLead Convert
T

Project Manager

The Branning GroupApr 2021 - Dec 2022 • 1 yr 9 mosTasked with analyzing current client journey in order to address retention rate as well as updated client onboarding and, as a result, increased retention rate by 25% in 3 months. Managed all digital marketing campaigns and communicated effectively with all team members throughout projects in order to ensure project deadlines were met. Profiled existing data utilizing SQL by writing custom reports designed to leverage existing provider data in the company's CRM tool to suggest opportunities in order to expand existing relationships to support the organization's requirements. Key Contributions & Accomplishments: Pioneered transformational initiatives necessary to effectively communicate project scope, schedule, and budget with customers and contractors. Laid groundwork responsible for identifying clients' needs in order to recommend the most effective products based on the individual project budget. Manage up to 5-6 projects simultaneously at any given time with budgets that range between $2,500- $14,000 from beginning to end.
O

Concierge

Oakmont of ReddingMar 2020 - Apr 2021 • 1 yr 2 mosCharged with scheduling and documenting guest appointments, updating all files, recording all financial transactions, and filing invoices. Supported teamwork through cooperative interactions with co-workers and other departments. Answered telephones and recorded and/or directed calls to appropriate individuals in a timely, clear, concise, and professional manner. Guaranteed customer satisfaction by ensuring top-notch customer services, listening to the voice of the customers, resolving customers' complaints, and providing advice and recommendation based on customer needs. Planned staff and resident events. Key Contributions & Accomplishments: Instituted innovative initiatives for maintaining valuable relationships with various vendors throughout the city, ensuring clients receive VIP treatment. Laid groundwork for executing daily operations of opening/closing of shift, cash management, safe deposits, and bottle service assistance. During covid, successfully implemented a rollout of visitation for residents that resulted in family members and resident satisfaction, while maintaining safety and quarantine protocols.
A

Provider Services/ Claims Analyst

Anthem Blue Cross of CaliforniaOct 2018 - Jul 2019 • 10 mosIdentified projects to be worked on, developed action plans, and delivered projects by a target date to management, as well as managed approvals received from clients and insurance carriers. Trained staff on documented procedures and protocols and resources related to equipment processes. Processed paper and electronic documentation related to coverage information, as well as executed and released weekly check run allocated to insurers and debtors.
C

Member Services Specialist

Centene CorporationJul 2017 - Sep 2018 • 1 yr 3 mosEffectively resolved all inquiries via phone and responded to provider requests via email. Completed other various administrative tasks/data analysis as well as trained new employees on all job duties and responsibilities. Recommended products and services to members and accurately explained details of services offered. Maintained cleanliness and presentation of member service area and marketing information. Oversaw member service and lending responsibilities resulting in value-added services that meet and exceed customer expectations. Key Contributions & Accomplishments: Fueled business development opportunities by creating schedules, approving timesheets, managing employee portfolios, and conducting employee reviews. Handpicked based on stellar qualities to cooperate with support staff, providing them with up-to-date information about computer processing, membership, and programming concerns. Collaborated with training department to provide hands on training and mentorship to new and existing representatives Successfully collaborated with project team to acquire and rollout training for newly acquired health insurance carrier
C

Eligibility Specialist

Covern OregonMay 2013 - Apr 2014 • 1 yrMet all standards for a position as outlined in the corresponding annual performance criteria and specialist bonus template. Advised regions, consignees, and others to control suspect products using computer notifications, inventory systems, telephone, and email systems. Counseled clients to accept personal responsibility for their actions and consequences and need to comply with the rules and regulations. Identifies possible benefit overpayments, assesses causes for overpayment, determines whether there has been willful misrepresentation, confronts clients, and negotiates repayments if necessary. Key Contributions & Accomplishments: Collaborated with project team for a successful rollout of a call center to support the new ACA changes to insurance
A

Team Leader

AloricaDec 2011 - Feb 2013 • 1 yr 3 mosEstablished work procedures and processes that support company and departmental standards, procedures, and strategic directives Managed talent through coordinating and facilitating training and identifying development needs. Maintained productive relationships with IT, Marketing, Commodities, and executive management to ensure sales campaigns went smoothly. Prepared monthly production, quality, risk control, and data validation reports for senior management. Analyzed operations business model and proposed recommendations for cost structure and team member retention. Key Contributions & Accomplishments: Earned the privilege of serving as point-of-contact for escalation of all issues related to multiple teams as well as for special requests. Demonstrated mastery in providing statistical and performance feedback and coaching and administered performance reviews for skill improvement.

Education

S

Strayer University

Associate of Arts - AA, Marketing

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Recently Active
Innovative Client Success Manager and Project Manager
I’m an innovative, high-performing, and success-driven Project Manager with practical negotiation skills and unique expertise to explore opportunities for change, contribute to cost savings, and increase efficiency across diverse operations. Repeatedly sought out by senior management to serve as a trusted advisor, business strategist, and Subject Matter Expert on complex, high-profile projects guaranteeing that they are brought to successful completion and utmost customer satisfaction is achieved. Unyielding dedication to delivering quality project outcomes and maximizing profits through proficient contract negotiations, project estimation, and compliance with company regulations and best practices. Broad business perspective and deep expertise in trade management, coordinating team members, and developing constructive customer partnerships to recognize and focus on cost-saving opportunities to execute projects effectively. As the Project Manager with The Branning Group, I was tasked with analyzing current client journey in order to address retention rate as well as updated client onboarding and, as a result, increased retention rate by 25% in 3 months. I am also responsible for Managed all digital marketing campaigns and communicated effectively with all team members throughout projects in order to ensure project deadlines were met. I have excellent communication (oral and written) skill, analytical thinking/problem solving, detailed-oriented/high level of accuracy, consultative and facilitation, and the ability to quickly adapt to organizational change and execute programs precisely. Career Highlights Pioneered transformational initiatives necessary to effectively communicate project scope, schedule, and budget with customers and contractors. Instituted innovative initiatives for maintaining valuable relationships with various vendors throughout the city, ensuring clients receive VIP treatment. Handpicked based on stellar qualities to cooperate with support staff, providing them with up-to-date information about computer processing, membership, and programming concerns.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Danyelle are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Danyelle Daniels

Customer Success Manager • Product Manager • Project Manager • Waukegan, IL, US
Product Development
Project Planning
Project Management
Team Management
Facebook Business Pages
Marketing Strategy
Messaging Strategy
Promotional Marketing
Start-ups
Analytical Thinking
Strategic Planning
Training
Cross-functional collaboration
Product Support
Customer Discovery
Social Media Marketing
Marketing
Ad Copy
CRM
Communication
Group Leadership
Problem Solving
HighLevel
Interpersonal skills
Customer Relationship Management
Customer Experience
Information Analysis
Market Research
Competitive Analysis
Account Management
Consulting
Coaching
Available for hire fromNegotiable
Contracts

Work History

M

Client Success Manager

MedLead Convert
T

Project Manager

The Branning GroupApr 2021 - Dec 2022 • 1 yr 9 mosTasked with analyzing current client journey in order to address retention rate as well as updated client onboarding and, as a result, increased retention rate by 25% in 3 months. Managed all digital marketing campaigns and communicated effectively with all team members throughout projects in order to ensure project deadlines were met. Profiled existing data utilizing SQL by writing custom reports designed to leverage existing provider data in the company's CRM tool to suggest opportunities in order to expand existing relationships to support the organization's requirements. Key Contributions & Accomplishments: Pioneered transformational initiatives necessary to effectively communicate project scope, schedule, and budget with customers and contractors. Laid groundwork responsible for identifying clients' needs in order to recommend the most effective products based on the individual project budget. Manage up to 5-6 projects simultaneously at any given time with budgets that range between $2,500- $14,000 from beginning to end.
O

Concierge

Oakmont of ReddingMar 2020 - Apr 2021 • 1 yr 2 mosCharged with scheduling and documenting guest appointments, updating all files, recording all financial transactions, and filing invoices. Supported teamwork through cooperative interactions with co-workers and other departments. Answered telephones and recorded and/or directed calls to appropriate individuals in a timely, clear, concise, and professional manner. Guaranteed customer satisfaction by ensuring top-notch customer services, listening to the voice of the customers, resolving customers' complaints, and providing advice and recommendation based on customer needs. Planned staff and resident events. Key Contributions & Accomplishments: Instituted innovative initiatives for maintaining valuable relationships with various vendors throughout the city, ensuring clients receive VIP treatment. Laid groundwork for executing daily operations of opening/closing of shift, cash management, safe deposits, and bottle service assistance. During covid, successfully implemented a rollout of visitation for residents that resulted in family members and resident satisfaction, while maintaining safety and quarantine protocols.
A

Provider Services/ Claims Analyst

Anthem Blue Cross of CaliforniaOct 2018 - Jul 2019 • 10 mosIdentified projects to be worked on, developed action plans, and delivered projects by a target date to management, as well as managed approvals received from clients and insurance carriers. Trained staff on documented procedures and protocols and resources related to equipment processes. Processed paper and electronic documentation related to coverage information, as well as executed and released weekly check run allocated to insurers and debtors.
C

Member Services Specialist

Centene CorporationJul 2017 - Sep 2018 • 1 yr 3 mosEffectively resolved all inquiries via phone and responded to provider requests via email. Completed other various administrative tasks/data analysis as well as trained new employees on all job duties and responsibilities. Recommended products and services to members and accurately explained details of services offered. Maintained cleanliness and presentation of member service area and marketing information. Oversaw member service and lending responsibilities resulting in value-added services that meet and exceed customer expectations. Key Contributions & Accomplishments: Fueled business development opportunities by creating schedules, approving timesheets, managing employee portfolios, and conducting employee reviews. Handpicked based on stellar qualities to cooperate with support staff, providing them with up-to-date information about computer processing, membership, and programming concerns. Collaborated with training department to provide hands on training and mentorship to new and existing representatives Successfully collaborated with project team to acquire and rollout training for newly acquired health insurance carrier
C

Eligibility Specialist

Covern OregonMay 2013 - Apr 2014 • 1 yrMet all standards for a position as outlined in the corresponding annual performance criteria and specialist bonus template. Advised regions, consignees, and others to control suspect products using computer notifications, inventory systems, telephone, and email systems. Counseled clients to accept personal responsibility for their actions and consequences and need to comply with the rules and regulations. Identifies possible benefit overpayments, assesses causes for overpayment, determines whether there has been willful misrepresentation, confronts clients, and negotiates repayments if necessary. Key Contributions & Accomplishments: Collaborated with project team for a successful rollout of a call center to support the new ACA changes to insurance
A

Team Leader

AloricaDec 2011 - Feb 2013 • 1 yr 3 mosEstablished work procedures and processes that support company and departmental standards, procedures, and strategic directives Managed talent through coordinating and facilitating training and identifying development needs. Maintained productive relationships with IT, Marketing, Commodities, and executive management to ensure sales campaigns went smoothly. Prepared monthly production, quality, risk control, and data validation reports for senior management. Analyzed operations business model and proposed recommendations for cost structure and team member retention. Key Contributions & Accomplishments: Earned the privilege of serving as point-of-contact for escalation of all issues related to multiple teams as well as for special requests. Demonstrated mastery in providing statistical and performance feedback and coaching and administered performance reviews for skill improvement.

Education

S

Strayer University

Associate of Arts - AA, Marketing

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.