Top Talent like Debra are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Debra Orisaremi

Operations Manager
Lagos, LA, NG
Digital Marketing
Virtual Assistant
Content Development
Available for hire fromNegotiable
Full-Time Roles
I am an all Round Virtual Assistant and an experienced Salesforce Administrator with a proven track record of success in implementing Salesforce CRM.
I am a certified Salesforce Administrator and Service Cloud Consultant with over 5years of experience and a passion for driving business success through innovative technology solutions. With expertise in Salesforce administration and deep knowledge of the Service Cloud platform, I have a proven track record of optimizing customer service processes, improving team collaboration, and maximizing operational efficiency. My dedication to staying current with industry trends and best practices ensures that I deliver effective strategies tailored to meet unique business needs. Let's leverage Salesforce to unlock your organization's full potential.

Projects

Salesforce Dashboard Design

Requirements: Everything for the business is around PO # or Purchase Order #. So, it is imperative that PO # appears for the orders and claims’ requests. I sent you the design on how the website will look. Please use it as reference. When placing a claim through the website, client will have several choices: - Shortage claim - Damaged items claims - Other requests These claims will go directly to claims@tamenonlineservices.com Shortage claim - Client will send shortage claim through website. It will include PO #, PO date, notes and attachments. - When the claim is received in Salesforce, it should be received as a case as you already did. I should start processing the request for the shortage claim. Each me, I go to the next step of the process, it should provide a percentage. That information will be fed into the website. - Different steps or status of the processing of the shortage claim o Received  We are informing the client we received the claim o Processed by suppliers  We are informing the client that the claim has been received by the supplier and they are working on it o Received from suppliers  We are informing the client that we received information from supplier and we are processing the information received from the supplier  It could also be additional request from suppliers • In this case, I will add a note for the client and share email or document sent via supplier o Client’s response  We are waiting for a response from client  When client response, I will add notes or any documents client shared with me o Supplier  We are waiting for a response from supplier  I will add any information received from supplier o Result  We are informing the client of the different results we received from supplier • Approved o In this case, I will add credit note number and attach the credit note PDF (or other documents) to Salesforce • Denied See More

Service Cloud Project Process Documentation

Implementation of Service Cloud

A project that allow users to edit subject and body of the DocuSign email sent out

Documentation of steps to follow to get implementation done.

Designs on Canva and Google Docs

Designs on Canva which contain visual representations of set of tasks, resources, and objectives that are planned, executed, and evaluated to meet specific goals or requirements. It also includes series of visual materials such as logos, presentations, social media posts, and other design elements, using Canva's templates, tools, and assets, to achieve specific business or marketing objectives. Content writing on company's software depicted as presentation slides. Excel spread for calculating net and gross amount realized by a company on weekly basis. See More

Administrative Tasks

Administrative tasks which cover routine and recurring activities that support the operation and management of an organization. It includes tasks such as data entry, scheduling, record keeping, maintaining databases, managing emails and correspondence, handling customer inquiries, and other tasks that support the smooth functioning of an organization. See More

MLK Breakfast Event Coordination

.Identifying and selecting an event to host or participate in as a sponsor.. .Developing a budget and securing funding through sponsorships or other means. .Coordinating logistics, including venue selection, vendor procurement, and setup. .Marketing the event to reach target audience and attract attendees. .Managing the event on the day of, including setup, registration, and ensuring the smooth running of all activities. .Post-event follow-up, including evaluation, reporting, and feedback collection. .Building and maintaining relationships with sponsors, stakeholders, and partners. .The goal of the project is to successfully execute an event that meets the objectives and delivers value to sponsors, attendees, and stakeholderSee More

Work History

D

VIRTUAL ASSITANT / DIGITAL MARKETER (Part time)

DOWELL RESEARCH COMPANY UKAs an all round virtual assistant (VA), I provide administrative support. With me the administrations you get are: .Scheduling appointments .Managing email and social media accounts .Event Coordination. .Conducting research . .Handling basic bookkeeping. .Preparing reports and presentations. .Researching and writing high-quality, engaging and informative content for company's websites, blogs, social media, and e-books. .Managing databases and customer information. .Providing customer service and support. .Booking travel arrangements, .Performing administrative tasks such as filing, copying, and data entry. .Assisting with project management and task delegation. .Creating and managing digital content such as social media posts, blogs, and email campaigns
T

VIRTUAL ASSISTANT, CONTENT CREATOR

THE PROMACK SOLUTION US. Ideation and creation of high-quality, visually appealing and original content, such as videos, graphics, images, and animations. .Providing all round administrative tasks. . The use of google sheets for data entry, cleaning, and organization. .Dashboard creation and automation Macros and VBA programming
F

Freelancer

Fiverr / Upwork Freelancing Platform.Communicating effectively with clients to understand their needs and requirements for each project. .Delivering high-quality work on time and within budget. .Representing myself professionally in all interactions with clients and delivering work that meets or exceeds their expectations. .Configuring and maintaining the Salesforce platform, including creating custom fields, objects, workflow, and reports. .Managing user accounts, access controls, and security settings. .Troubleshooting technical issues and providing support to end-users. .Monitoring and analyzing system performance and usage to identify areas for improvement. .Designing and implementing new business processes and automating workflows within Salesforce. .Collaborating with stakeholders, such as sales, marketing, and customer service teams, to understand their needs and configure Salesforce to meet their requirements. .Keeping up-to-date with the latest Salesforce releases, features, and best practices, and making recommendations for platform improvements. .Training end-users on how to use Salesforce effectively and efficiently.
I

Certified Customer Service Executive

Ison Xperiences, Nigeria.Aug 2020 - Sep 2021 • 1 yr 2 mos• Integrated salesforce with Call Centre company to grant agents access to a wealth of customer information, including contact information, account histories, and case histories. • Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services. • Maintained Salesforce records by logging prospecting activities, adding new contacts and updating account information with useful intelligence. • Educated customers on offerings and upsold products and services to increase revenue. • Used Salesforce to keep track of phone calls, confidential notes about conversations and customer contact information.• Integrated salesforce with Call Centre company to grant agents access to a wealth of customer information, including contact information, account histories, and case histories. • Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services. • .Maintained Salesforce records by logging prospecting activities, adding new contacts and updating account information with useful intelligence. • Educated customers on offerings and upsold products and services to increase revenue. • Used Salesforce to keep track of phone calls, confidential notes about conversations and customer contact information. Skills: Customer Service Representatives · Salesforce.com Administration
Y

Secretary/Field Marketer

Yalmar Ventures - Subsidiary of Glo Company | Abuja, NigeriaApr 2018 - Dec 2019 • 1 yr 9 mos• Responded to emails and other correspondence to facilitate communication and enhance business processes. • Answered multi-line phone system and greeted over 30 callers enthusiastically. • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity. • Completed accurate daily report documents, memos and invoices. • Recorded daily financial transactions and handled payments of accounts. • Monitored premises, screened visitors, updated logs and issued passes to maintain security. • Maintained office supplies inventory by checking stock and ordering new supplies. • Recorded expenses and maintained accounting records. • Scheduled appointments and conducted follow-up calls to clients. • Created and updated physical records and digital files to maintain current, accurate and compliant documentation. • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data. • Provided clerical support to company employees by copying, faxing and filing document. • Entered data into system and updated customer contacts with information to keep records current.
F

Certified Senior Salesforce Administrator

Fluxio Technologies Technologies, Texas , United States• Create Customer Portal to provide an online support channel for customers—allowing. them to resolve their inquiries without contacting a customer service representative. Getting, self-service and get the full use of stunning user interface. • Set up email to case with email forwarding and configured Omnichannel to route cases to agents based on certain criteria, to also ensure high priority issues in a queue are not left out. • Overseeing Salesforce jobs, profiles, Import and Export of leads, contacts, and different information, building custom reports and dashboards. • Data Migration using tools like Import Wizard, Data Loader. Ensure Data Security based on Profiles, Roles Settings. • Develop formula fields and define related tasks, email templates in salesforce marketing cloud for sending emails, created data extension and imported contacts into it, set up SFTP account needed for import. • Design, develop and deploy page layouts, components, custom apps, objects and custom tabs to reach the needs of the organization and provide Salesforce support related to third-party integrated apps. • Implement Web to Lead forms with file upload functionality to capture visitors’ information and documents, store information as new leads in Salesforce. • Implement the Web to Case forms to capture cases and complaints of customers from websites into salesforce org, assign cases to support agents, set up escalation rules to reroute cases to another support agent.

Education

U

UNIVERSITY OF IBADAN

Bachelor's Degree, COMPUTER SCIENCE Feb 2010 - Aug 2015

Similar Pangeans

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Operations Management • Business Intelligence • AI & Machine Learning • 14 years of exp. • Slidell, LA, US

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How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
I am an all Round Virtual Assistant and an experienced Salesforce Administrator with a proven track record of success in implementing Salesforce CRM.
I am a certified Salesforce Administrator and Service Cloud Consultant with over 5years of experience and a passion for driving business success through innovative technology solutions. With expertise in Salesforce administration and deep knowledge of the Service Cloud platform, I have a proven track record of optimizing customer service processes, improving team collaboration, and maximizing operational efficiency. My dedication to staying current with industry trends and best practices ensures that I deliver effective strategies tailored to meet unique business needs. Let's leverage Salesforce to unlock your organization's full potential.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Similar Pangeans

Leah Long

Online Business Manager and Master AI Prompter for Operations and Work
Operations Management • Business Intelligence • AI & Machine Learning • 14 years of exp. • Slidell, LA, US

Ruth Princess Chijioke

Detail-oriented virtual assistant & operations manager with experience in growth and process improvement.
Chief of Staff • Operations Management • Community Management • 2 years of exp. • NG

Jessica L.

Marketing Ops & AI Integration Specialist | Prompt Engineering | Building scalable systems that amplify human potential and fuse tech with strategy to drive clarity, creativity, and future-ready execution.
Creative & Brand Strategy • Operations Management • Project Management • 5 years of exp. • Paris, IDF, FR

Mutanu Ndereba

Creative and intuitive Virtual Assistant with experience in Project Management and Digital Marketing.
Operations Management • Operations Management • 3 years of exp. • Nairobi, Nairobi County, KE

Top Talent like Debra are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Debra Orisaremi

Operations Manager
Lagos, LA, NG
Digital Marketing
Virtual Assistant
Content Development
Available for hire fromNegotiable
Full-Time Roles

Projects

Salesforce Dashboard Design

Requirements: Everything for the business is around PO # or Purchase Order #. So, it is imperative that PO # appears for the orders and claims’ requests. I sent you the design on how the website will look. Please use it as reference. When placing a claim through the website, client will have several choices: - Shortage claim - Damaged items claims - Other requests These claims will go directly to claims@tamenonlineservices.com Shortage claim - Client will send shortage claim through website. It will include PO #, PO date, notes and attachments. - When the claim is received in Salesforce, it should be received as a case as you already did. I should start processing the request for the shortage claim. Each me, I go to the next step of the process, it should provide a percentage. That information will be fed into the website. - Different steps or status of the processing of the shortage claim o Received  We are informing the client we received the claim o Processed by suppliers  We are informing the client that the claim has been received by the supplier and they are working on it o Received from suppliers  We are informing the client that we received information from supplier and we are processing the information received from the supplier  It could also be additional request from suppliers • In this case, I will add a note for the client and share email or document sent via supplier o Client’s response  We are waiting for a response from client  When client response, I will add notes or any documents client shared with me o Supplier  We are waiting for a response from supplier  I will add any information received from supplier o Result  We are informing the client of the different results we received from supplier • Approved o In this case, I will add credit note number and attach the credit note PDF (or other documents) to Salesforce • Denied

Service Cloud Project Process Documentation

Implementation of Service Cloud

A project that allow users to edit subject and body of the DocuSign email sent out

Documentation of steps to follow to get implementation done.

Designs on Canva and Google Docs

Designs on Canva which contain visual representations of set of tasks, resources, and objectives that are planned, executed, and evaluated to meet specific goals or requirements. It also includes series of visual materials such as logos, presentations, social media posts, and other design elements, using Canva's templates, tools, and assets, to achieve specific business or marketing objectives. Content writing on company's software depicted as presentation slides. Excel spread for calculating net and gross amount realized by a company on weekly basis.

Administrative Tasks

Administrative tasks which cover routine and recurring activities that support the operation and management of an organization. It includes tasks such as data entry, scheduling, record keeping, maintaining databases, managing emails and correspondence, handling customer inquiries, and other tasks that support the smooth functioning of an organization.

MLK Breakfast Event Coordination

.Identifying and selecting an event to host or participate in as a sponsor.. .Developing a budget and securing funding through sponsorships or other means. .Coordinating logistics, including venue selection, vendor procurement, and setup. .Marketing the event to reach target audience and attract attendees. .Managing the event on the day of, including setup, registration, and ensuring the smooth running of all activities. .Post-event follow-up, including evaluation, reporting, and feedback collection. .Building and maintaining relationships with sponsors, stakeholders, and partners. .The goal of the project is to successfully execute an event that meets the objectives and delivers value to sponsors, attendees, and stakeholder

Work History

D

VIRTUAL ASSITANT / DIGITAL MARKETER (Part time)

DOWELL RESEARCH COMPANY UKAs an all round virtual assistant (VA), I provide administrative support. With me the administrations you get are: .Scheduling appointments .Managing email and social media accounts .Event Coordination. .Conducting research . .Handling basic bookkeeping. .Preparing reports and presentations. .Researching and writing high-quality, engaging and informative content for company's websites, blogs, social media, and e-books. .Managing databases and customer information. .Providing customer service and support. .Booking travel arrangements, .Performing administrative tasks such as filing, copying, and data entry. .Assisting with project management and task delegation. .Creating and managing digital content such as social media posts, blogs, and email campaigns
T

VIRTUAL ASSISTANT, CONTENT CREATOR

THE PROMACK SOLUTION US. Ideation and creation of high-quality, visually appealing and original content, such as videos, graphics, images, and animations. .Providing all round administrative tasks. . The use of google sheets for data entry, cleaning, and organization. .Dashboard creation and automation Macros and VBA programming
F

Freelancer

Fiverr / Upwork Freelancing Platform.Communicating effectively with clients to understand their needs and requirements for each project. .Delivering high-quality work on time and within budget. .Representing myself professionally in all interactions with clients and delivering work that meets or exceeds their expectations. .Configuring and maintaining the Salesforce platform, including creating custom fields, objects, workflow, and reports. .Managing user accounts, access controls, and security settings. .Troubleshooting technical issues and providing support to end-users. .Monitoring and analyzing system performance and usage to identify areas for improvement. .Designing and implementing new business processes and automating workflows within Salesforce. .Collaborating with stakeholders, such as sales, marketing, and customer service teams, to understand their needs and configure Salesforce to meet their requirements. .Keeping up-to-date with the latest Salesforce releases, features, and best practices, and making recommendations for platform improvements. .Training end-users on how to use Salesforce effectively and efficiently.
I

Certified Customer Service Executive

Ison Xperiences, Nigeria.Aug 2020 - Sep 2021 • 1 yr 2 mos• Integrated salesforce with Call Centre company to grant agents access to a wealth of customer information, including contact information, account histories, and case histories. • Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services. • Maintained Salesforce records by logging prospecting activities, adding new contacts and updating account information with useful intelligence. • Educated customers on offerings and upsold products and services to increase revenue. • Used Salesforce to keep track of phone calls, confidential notes about conversations and customer contact information.• Integrated salesforce with Call Centre company to grant agents access to a wealth of customer information, including contact information, account histories, and case histories. • Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services. • .Maintained Salesforce records by logging prospecting activities, adding new contacts and updating account information with useful intelligence. • Educated customers on offerings and upsold products and services to increase revenue. • Used Salesforce to keep track of phone calls, confidential notes about conversations and customer contact information. Skills: Customer Service Representatives · Salesforce.com Administration
Y

Secretary/Field Marketer

Yalmar Ventures - Subsidiary of Glo Company | Abuja, NigeriaApr 2018 - Dec 2019 • 1 yr 9 mos• Responded to emails and other correspondence to facilitate communication and enhance business processes. • Answered multi-line phone system and greeted over 30 callers enthusiastically. • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity. • Completed accurate daily report documents, memos and invoices. • Recorded daily financial transactions and handled payments of accounts. • Monitored premises, screened visitors, updated logs and issued passes to maintain security. • Maintained office supplies inventory by checking stock and ordering new supplies. • Recorded expenses and maintained accounting records. • Scheduled appointments and conducted follow-up calls to clients. • Created and updated physical records and digital files to maintain current, accurate and compliant documentation. • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data. • Provided clerical support to company employees by copying, faxing and filing document. • Entered data into system and updated customer contacts with information to keep records current.
F

Certified Senior Salesforce Administrator

Fluxio Technologies Technologies, Texas , United States• Create Customer Portal to provide an online support channel for customers—allowing. them to resolve their inquiries without contacting a customer service representative. Getting, self-service and get the full use of stunning user interface. • Set up email to case with email forwarding and configured Omnichannel to route cases to agents based on certain criteria, to also ensure high priority issues in a queue are not left out. • Overseeing Salesforce jobs, profiles, Import and Export of leads, contacts, and different information, building custom reports and dashboards. • Data Migration using tools like Import Wizard, Data Loader. Ensure Data Security based on Profiles, Roles Settings. • Develop formula fields and define related tasks, email templates in salesforce marketing cloud for sending emails, created data extension and imported contacts into it, set up SFTP account needed for import. • Design, develop and deploy page layouts, components, custom apps, objects and custom tabs to reach the needs of the organization and provide Salesforce support related to third-party integrated apps. • Implement Web to Lead forms with file upload functionality to capture visitors’ information and documents, store information as new leads in Salesforce. • Implement the Web to Case forms to capture cases and complaints of customers from websites into salesforce org, assign cases to support agents, set up escalation rules to reroute cases to another support agent.

Education

U

UNIVERSITY OF IBADAN

Bachelor's Degree, COMPUTER SCIENCE Feb 2010 - Aug 2015

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.