Top Talent like Eric are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Eric Simpson, MBA

Customer Success Manager • Project Manager • Operations Manager • Liverpool, England, GB
Strategy & Business Development
Customer Experience
Operations Management
Process Optimization
Account Management
Available for hire fromNegotiable
Contracts
Internationally Recognized Life and Transformation Coach
Seasoned professional with expertise in business strategy, coaching, and operations management. With an MBA in Strategy and International Business, I’ve driven client success by blending strategic vision with practical execution. I’ve coached professionals to transformative career milestones and led operational improvements that boosted engagement and efficiency. Passionate about empowering others, I bring a bold, results-driven approach to creating meaningful impact in customer success and beyond.

Work History

E

Life and Transformation Coach

Eric Simpson CoachingFull-time EmployeeBuilt an internationally recognized coaching practice with a 90% client retention rate, delivering measurable results such as leadership promotions, career transitions, and enhanced team dynamics. Expanded operations globally by leveraging innovative digital platforms and tools like ChatGPT, streamlining planning processes by 90% and scaling personalized programs to a diverse international audience. Designed strategic, data-driven frameworks to track client progress, ensuring alignment with goals and fostering accountability for long-term success. Empowered professionals to overcome challenges and achieve breakthroughs in their careers by delivering tailored insights and actionable strategies that translated into tangible results.
S

Strategy and Operations Project Manager

Seattle UniversityFull-time EmployeeOct 2021 - May 2024 • 2 yrs 8 mosStreamlined internal communication and resource access by implementing a university-wide intranet system, driving a 50% increase in faculty and staff engagement and improving operational efficiency. Partnered with departments across the university to align strategic goals with actionable initiatives, fostering collaboration and ensuring measurable outcomes for institutional projects. Led the planning and execution of large-scale events, including faculty conferences, through meticulous logistical coordination and proactive stakeholder engagement, ensuring seamless delivery. Worked closely with marketing teams to create compelling narratives for university initiatives, boosting awareness and buy-in from leadership and faculty members.
E

Customer Support Operations Manager

EgenciaFull-time EmployeeApr 2020 - Sep 2020 • 6 mosSpearheaded a Salesforce-driven overhaul of customer support processes, slashing response times by 80% and increasing client retention by 15% through proactive engagement strategies and operational improvements. Standardized workflows across departments to ensure consistent service delivery, enhancing collaboration and reducing operational bottlenecks. Designed and implemented case management processes that empowered teams to resolve client issues faster, improving overall satisfaction and operational efficiency. Led cross-departmental initiatives to foster a culture of accountability and efficiency, ensuring exceptional results in high-pressure environments.
E

Customer Success Project Manager

EgenciaFull-time EmployeeNov 2018 - Apr 2020 • 1 yr 6 mosDrove a 200% increase in customer satisfaction by creating and implementing a real-time feedback system, resolving pain points and aligning service delivery with client needs. Identified and addressed inefficiencies in customer workflows by mapping key touchpoints and proactively eliminating friction, resulting in improved client experiences. Collaborated with teams to integrate client insights into operational planning, ensuring alignment with evolving market demands.
E

Corporate Account Manager

EgenciaFull-time EmployeeJul 2015 - Nov 2018 • 3 yrs 5 mosIncreased client retention by 15% by cultivating trusted partnerships and delivering tailored travel solutions for high-value accounts, enhancing loyalty and satisfaction. Delivered in-depth, data-backed business reviews that identified upsell opportunities, boosting account revenue and strengthening client relationships. Designed and customized Salesforce dashboards to provide actionable insights, enabling data-driven decision-making and operational improvements across teams. Acted as a strategic advisor to clients, aligning travel solutions with business objectives and providing innovative recommendations to meet evolving needs.

Education

University of Washington

Master of Business Administration (M.B.A.), Strategy, International Business, and ManagementSep 2016 - Jun 2019
C

Coach Training Alliance

Certificate, Coaching
N

Northwest University

Bachelor of Arts (B.A.), General StudiesSep 2007 - Dec 2009

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Internationally Recognized Life and Transformation Coach
Seasoned professional with expertise in business strategy, coaching, and operations management. With an MBA in Strategy and International Business, I’ve driven client success by blending strategic vision with practical execution. I’ve coached professionals to transformative career milestones and led operational improvements that boosted engagement and efficiency. Passionate about empowering others, I bring a bold, results-driven approach to creating meaningful impact in customer success and beyond.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Eric are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Eric Simpson, MBA

Customer Success Manager • Project Manager • Operations Manager • Liverpool, England, GB
Strategy & Business Development
Customer Experience
Operations Management
Process Optimization
Account Management
Available for hire fromNegotiable
Contracts

Work History

E

Life and Transformation Coach

Eric Simpson CoachingFull-time EmployeeBuilt an internationally recognized coaching practice with a 90% client retention rate, delivering measurable results such as leadership promotions, career transitions, and enhanced team dynamics. Expanded operations globally by leveraging innovative digital platforms and tools like ChatGPT, streamlining planning processes by 90% and scaling personalized programs to a diverse international audience. Designed strategic, data-driven frameworks to track client progress, ensuring alignment with goals and fostering accountability for long-term success. Empowered professionals to overcome challenges and achieve breakthroughs in their careers by delivering tailored insights and actionable strategies that translated into tangible results.
S

Strategy and Operations Project Manager

Seattle UniversityFull-time EmployeeOct 2021 - May 2024 • 2 yrs 8 mosStreamlined internal communication and resource access by implementing a university-wide intranet system, driving a 50% increase in faculty and staff engagement and improving operational efficiency. Partnered with departments across the university to align strategic goals with actionable initiatives, fostering collaboration and ensuring measurable outcomes for institutional projects. Led the planning and execution of large-scale events, including faculty conferences, through meticulous logistical coordination and proactive stakeholder engagement, ensuring seamless delivery. Worked closely with marketing teams to create compelling narratives for university initiatives, boosting awareness and buy-in from leadership and faculty members.
E

Customer Support Operations Manager

EgenciaFull-time EmployeeApr 2020 - Sep 2020 • 6 mosSpearheaded a Salesforce-driven overhaul of customer support processes, slashing response times by 80% and increasing client retention by 15% through proactive engagement strategies and operational improvements. Standardized workflows across departments to ensure consistent service delivery, enhancing collaboration and reducing operational bottlenecks. Designed and implemented case management processes that empowered teams to resolve client issues faster, improving overall satisfaction and operational efficiency. Led cross-departmental initiatives to foster a culture of accountability and efficiency, ensuring exceptional results in high-pressure environments.
E

Customer Success Project Manager

EgenciaFull-time EmployeeNov 2018 - Apr 2020 • 1 yr 6 mosDrove a 200% increase in customer satisfaction by creating and implementing a real-time feedback system, resolving pain points and aligning service delivery with client needs. Identified and addressed inefficiencies in customer workflows by mapping key touchpoints and proactively eliminating friction, resulting in improved client experiences. Collaborated with teams to integrate client insights into operational planning, ensuring alignment with evolving market demands.
E

Corporate Account Manager

EgenciaFull-time EmployeeJul 2015 - Nov 2018 • 3 yrs 5 mosIncreased client retention by 15% by cultivating trusted partnerships and delivering tailored travel solutions for high-value accounts, enhancing loyalty and satisfaction. Delivered in-depth, data-backed business reviews that identified upsell opportunities, boosting account revenue and strengthening client relationships. Designed and customized Salesforce dashboards to provide actionable insights, enabling data-driven decision-making and operational improvements across teams. Acted as a strategic advisor to clients, aligning travel solutions with business objectives and providing innovative recommendations to meet evolving needs.

Education

University of Washington

Master of Business Administration (M.B.A.), Strategy, International Business, and ManagementSep 2016 - Jun 2019
C

Coach Training Alliance

Certificate, Coaching
N

Northwest University

Bachelor of Arts (B.A.), General StudiesSep 2007 - Dec 2009

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.