Top Talent like Esther are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Esther Diomi

Customer Success Manager • Quality Assurance Specialist • Data Analyst • Louisville, KY, US
Quality Assurance
Typing
Email Support
Customer Service
Customer Experience
Microsoft Windows
Databases
Microsoft Access
Data Entry
Available for hire fromNegotiable
Full-Time Roles
Contracts
Multifaceted customer experience specialist skilled in Data Entry, Remote Work & Quality Assurance
• Seasoned professional with over 8 years of dynamic customer service expertise and a proven track record of exceeding client expectations. Leveraging 6+ years of specialized data entry proficiency, combined with over 4 years of remote work experience, I bring a unique blend of efficiency, adaptability, and commitment to excellence. Thriving in fast-paced environments, I excel in delivering meticulous data accuracy while providing exceptional customer support. With a passion for remote collaboration and a keen eye for detail, I am poised to drive operational success and elevate client satisfaction in any virtual setting.

Work History

T

Retail Sales Associate

TJMaxxSep 2013 - Jan 2017 • 3 yrs 5 mosOperated a cash register for cash, check and credit card transactions with 90% accuracy. • Stocked and replenished merchandise according to store merchandising layouts. • Priced merchandise, stocked shelves and took inventory of supplies. • Cleaned and organized the store, including the checkout desk and displays. •Alerted customers to upcoming sales events and promotions. • Identified potential shoplifters and alerted management. • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms. • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. • Answered customer telephone calls promptly and in an appropriate manner. • Determined customer needs by asking relevant questions and listening actively to the responses
O

Retail Sales Associate

Off Broadway Shoe WarehouseMar 2017 - Mar 2018 • 1 yr 1 moOperated a cash register for cash, check and credit card transactions with 95% accuracy. • Stocked and replenished merchandise according to store merchandising layouts. • Priced merchandise, stocked shelves and took inventory of supplies. • Cleaned and organized the store, including the checkout desk and displays. • Alerted customers to upcoming sales events and promotions. • Identified potential shoplifters and alerted management. • Handled all customer relations issues in a gracious manner and in accordance with company policies. • Welcomed customers into the store and helped them locate items. • Educated customers about the brand to incite excitement about the company's mission and values
R

Trust Fund Assistant

ResCareJul 2018 - Jun 2019 • 1 yrContract based position • Managing assets of trust accounts as per the directives of the authorities, clients' preferences, and relevant statutory regulations • Directing and overseeing the disbursement of funds from trust accounts according to the terms and conditions of the of the contract and the beneficiaries demands
V

Retail Sales Associate

VansJun 2018 - Sep 2020 • 2 yrs 4 mosOperated a cash register for cash, check and credit card transactions with 90% accuracy. • Stocked and replenished merchandise according to store merchandising layouts. • Priced merchandise, stocked shelves and took inventory of supplies. • Responded to customer inquiries about different styles of shoes, clothing, as well as certain store specials • Operated point-of-sales (POS) system • Straightened merchandise displays on sales floor • Drove sales to meet daily goals
C

Customer Service Billing Specialist

Charter CommunicationsOct 2019 - Sep 2021 • 2 yrsSearching each financial statement for any payment inconsistencies or errors • Collaborating with patients or customers, third party institutions and other team members to resolve billing inconsistencies and errors • Creating invoices and billing materials to be sent directly to small businesses • Inputting payment history, upcoming payment information or other financial data into an individual account • Gateway/ICOMS (Processing Applications) • Data Entry based between dual monitors • Customer Service based in regards to speaking to owners of small business in regards to their billing statements, issues, questions, etc
C

Order Processor

Crown World Dental LabSep 2020 - Dec 2021 • 1 yr 4 mosReview daily shipment log • Input orders into company system • Create shipping paperwork for outbound deliveries • Track shipments and update master list • Handle any issues or discrepancies with shipments • Trained in Elektra (Processing application) • Trained in shipping (UPS)
J

Junior Data Analyst

Jim Beam Distillery Aug 2021 - Dec 2021 • 5 mos4 Month Contract Based • REMOTE/WORK FROM HOME POSITION • Junior Data Analyst for packaging department at Jim Beam Distillery. • Doing Data entry for packaging department; double checking information from previous system and making sure information matches new system. • Microsoft Word/Excel/Teams sufficient • Comfortable working under a time constraint. • Working from home due to COVID constrictions.
A

Order Specialist

Advanced Care House CallsOct 2022 - Jun 2023 • 9 mosPermanent position based • HYBRID BASED POSITION • In charge of placing lab orders for in-home nurse practitioners (Ex: Labcorp, Solaris, Caring Hands, etc) • Customer Service based due to speaking to medical professionals on the behalf of nurse practitioners and patients • Prior authorization trained • Order Entry/Data Entry • ICD Coding Trained • Medical Terminology necessary
A

Senior Underwriter Assistant

AETNAJun 2023 - Dec 2023 • 7 mosTEMP POSITION (6 month contract) • WORK FROM HOME/REMOTE BASED POSITION • Hired on to assist underwriters with the scrubbing process during high enrollment period • Trained on Salesforce & other AETNA related software • Heavily Data Entry based • Microsoft Office, TEAMS, Word & Excel • Must complete 10-15 cases per workday

Education

J

Jefferson Technical & Community College

Associate , Business Administration Aug 2014 - Jun 2016

University of Louisville

Bachelor , International Business Aug 2023 - Present

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Multifaceted customer experience specialist skilled in Data Entry, Remote Work & Quality Assurance
• Seasoned professional with over 8 years of dynamic customer service expertise and a proven track record of exceeding client expectations. Leveraging 6+ years of specialized data entry proficiency, combined with over 4 years of remote work experience, I bring a unique blend of efficiency, adaptability, and commitment to excellence. Thriving in fast-paced environments, I excel in delivering meticulous data accuracy while providing exceptional customer support. With a passion for remote collaboration and a keen eye for detail, I am poised to drive operational success and elevate client satisfaction in any virtual setting.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Esther are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Esther Diomi

Customer Success Manager • Quality Assurance Specialist • Data Analyst • Louisville, KY, US
Quality Assurance
Typing
Email Support
Customer Service
Customer Experience
Microsoft Windows
Databases
Microsoft Access
Data Entry
Available for hire fromNegotiable
Full-Time Roles
Contracts

Work History

T

Retail Sales Associate

TJMaxxSep 2013 - Jan 2017 • 3 yrs 5 mosOperated a cash register for cash, check and credit card transactions with 90% accuracy. • Stocked and replenished merchandise according to store merchandising layouts. • Priced merchandise, stocked shelves and took inventory of supplies. • Cleaned and organized the store, including the checkout desk and displays. •Alerted customers to upcoming sales events and promotions. • Identified potential shoplifters and alerted management. • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms. • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. • Answered customer telephone calls promptly and in an appropriate manner. • Determined customer needs by asking relevant questions and listening actively to the responses
O

Retail Sales Associate

Off Broadway Shoe WarehouseMar 2017 - Mar 2018 • 1 yr 1 moOperated a cash register for cash, check and credit card transactions with 95% accuracy. • Stocked and replenished merchandise according to store merchandising layouts. • Priced merchandise, stocked shelves and took inventory of supplies. • Cleaned and organized the store, including the checkout desk and displays. • Alerted customers to upcoming sales events and promotions. • Identified potential shoplifters and alerted management. • Handled all customer relations issues in a gracious manner and in accordance with company policies. • Welcomed customers into the store and helped them locate items. • Educated customers about the brand to incite excitement about the company's mission and values
R

Trust Fund Assistant

ResCareJul 2018 - Jun 2019 • 1 yrContract based position • Managing assets of trust accounts as per the directives of the authorities, clients' preferences, and relevant statutory regulations • Directing and overseeing the disbursement of funds from trust accounts according to the terms and conditions of the of the contract and the beneficiaries demands
V

Retail Sales Associate

VansJun 2018 - Sep 2020 • 2 yrs 4 mosOperated a cash register for cash, check and credit card transactions with 90% accuracy. • Stocked and replenished merchandise according to store merchandising layouts. • Priced merchandise, stocked shelves and took inventory of supplies. • Responded to customer inquiries about different styles of shoes, clothing, as well as certain store specials • Operated point-of-sales (POS) system • Straightened merchandise displays on sales floor • Drove sales to meet daily goals
C

Customer Service Billing Specialist

Charter CommunicationsOct 2019 - Sep 2021 • 2 yrsSearching each financial statement for any payment inconsistencies or errors • Collaborating with patients or customers, third party institutions and other team members to resolve billing inconsistencies and errors • Creating invoices and billing materials to be sent directly to small businesses • Inputting payment history, upcoming payment information or other financial data into an individual account • Gateway/ICOMS (Processing Applications) • Data Entry based between dual monitors • Customer Service based in regards to speaking to owners of small business in regards to their billing statements, issues, questions, etc
C

Order Processor

Crown World Dental LabSep 2020 - Dec 2021 • 1 yr 4 mosReview daily shipment log • Input orders into company system • Create shipping paperwork for outbound deliveries • Track shipments and update master list • Handle any issues or discrepancies with shipments • Trained in Elektra (Processing application) • Trained in shipping (UPS)
J

Junior Data Analyst

Jim Beam Distillery Aug 2021 - Dec 2021 • 5 mos4 Month Contract Based • REMOTE/WORK FROM HOME POSITION • Junior Data Analyst for packaging department at Jim Beam Distillery. • Doing Data entry for packaging department; double checking information from previous system and making sure information matches new system. • Microsoft Word/Excel/Teams sufficient • Comfortable working under a time constraint. • Working from home due to COVID constrictions.
A

Order Specialist

Advanced Care House CallsOct 2022 - Jun 2023 • 9 mosPermanent position based • HYBRID BASED POSITION • In charge of placing lab orders for in-home nurse practitioners (Ex: Labcorp, Solaris, Caring Hands, etc) • Customer Service based due to speaking to medical professionals on the behalf of nurse practitioners and patients • Prior authorization trained • Order Entry/Data Entry • ICD Coding Trained • Medical Terminology necessary
A

Senior Underwriter Assistant

AETNAJun 2023 - Dec 2023 • 7 mosTEMP POSITION (6 month contract) • WORK FROM HOME/REMOTE BASED POSITION • Hired on to assist underwriters with the scrubbing process during high enrollment period • Trained on Salesforce & other AETNA related software • Heavily Data Entry based • Microsoft Office, TEAMS, Word & Excel • Must complete 10-15 cases per workday

Education

J

Jefferson Technical & Community College

Associate , Business Administration Aug 2014 - Jun 2016

University of Louisville

Bachelor , International Business Aug 2023 - Present

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.