Harmonie Christian

Customer Success Manager • Project Manager • Creative & Brand Strategist • Dallas, TX, US

Administrative Support

Graphic Design

Strategy & Business Development

Web Design

Messaging Strategy

Creative Direction

Customer Experience

Creative Strategy

Adaptability

Cross-functional collaboration

Brand Management

Adobe Illustrator

Website Management

Marketing

Artist Management

Program Coordination

Event Management

Layout Design

Organization

Attention To Detail

Task Analysis

CRM

Design Strategy

Service design

Calednly

Eventbrite

Notion

Asana

Google Sheets

Adobe Creative Suite

Available for hire fromNegotiable

Contracts

Creative and detail-oriented marketer with experience in design and strategy with a passion for customer experience.

Marketer. Strategist. Creative. Passionate about the storytelling and experience that connects customers to companies and viewers to creators. I have a background in all aspects of marketing from administration, organization, graphic design, and creative direction. I have helped artists and business' alike hone in on their uniqueness and go towards their vision. Outside of work I love astrology, listening to podcasts (founders is my current favorite), bringing back the art of bedazzling, and starting a newsletter.

Projects

CHERRY

A photography session documenting the process of renewal. Creative Direction, Experience Coordinator, and Production. Assistant.See More

Portfolio

Portfolio includes logo design, brand design, layout design, website design, social media graphics, and product design. Some clients also included strategy in their service package.See More

Work History

Founder/Brand Designer & Creative Strategist

Studio 64FreelancerSep 2018 - Present • 6 yrs 2 mosWork with micro business' and creators on: brand design, graphic design, creative strategy, creative direction, marketing, project management, production assistance, and administrative support.

Head of Marketing

JBCFull-time EmployeeOct 2022 - Aug 2023 • 11 mos• Successfully secured $100M in construction project proposals by overseeing proposal management, including project planning, timeline development, data compilation, and cross-departmental collaboration to ensure adherence to project timelines • Spearheaded comprehensive marketing activities and event coordination as the head of the marketing department • Managed 25 years worth of data for previous and ongoing construction projects • Produced, edited, and distributed diverse internal and external marketing content through various platforms, demonstrating proficiency in WordPress, MailChimp, Instagram, and LinkedIn • Created monthly internal and external

Jr. Graphic Designer

BRINKnull - Presentnull• Produced content for the three largest clients by leveraging extensive datasets to ensure compliance with agency standards, guidelines, and creative briefs • Established a prominent TikTok presence as a content producer, showcasing the organization's culture and fostering a connection to the local community, all achieved with a zero-budget approach • Managed end-to-end TikTok content production and editing, actively contributing to idea generation • Fostered cross-departmental collaboration to maintain organization and focus during dynamic design sprints with varying timelines

Customer Success Manager

Black Girls HealFull-time EmployeeJan 2021 - Aug 2022 • 1 yr 8 mosSpearheaded the customer success department, leading the development of an onboarding program, managing all customer communication, and nurturing warm leads, resulting in a successful $20k launch week • Created and implemented a comprehensive onboarding program for coaching students, focusing on nurturing warm leads from initial contact • Enhanced customer retention by 20% through effective management of customer service requests via email and social media direct messages • Integrated emotional intelligence into the sales process by centralizing and managing individual customer data

Administrative Assistant

Yvonne RoseSeasonal WorkerJun 2017 - Sep 2017 • 4 mosAssisted with technical support, payroll, digital organization, and personal errands

Education

University of Pittsburgh

Bachelors Degree, PsychologyAug 2016 - Dec 2020

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