Top Talent like Hermann are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Hermann Steinemann

Project Manager
Bratislava, Bratislava Region, SK
Leadership
Training
Customer Relationship Management
Customer Service
Customer Experience
Quality Assurance
Available for hire fromNegotiable
Contracts
Full-Time Roles
Experienced Quality Manager and Head of Customer Service | Driving Excellence in Customer Satisfaction and Operations
As a customer service manager and director, I have gathered extensive experience overseeing customer service teams and ensuring they provide high-quality service to clients. In my current position as quality control manager, I am responsible for overseeing the customer service and other teams in the company, ensuring that all aspects of the business are operating at the highest level of quality. In my previous role as customer service manager, I was responsible for managing 3 teams of customer service representatives with 30 people. I implemented training programs and coaching sessions to improve their performance, resulting in a 15% increase in customer satisfaction ratings. As a director of customer service, I was responsible for the ove

Work History

I

Quality Manager

InsigniaOversee day-to-day operations of the Customers Service Teams; ● Ensure that team members perform their duties in line with established quality procedures; ● Assist with auditing, writing, revising, and verifying quality standards and developing forms and instructions for recording, evaluating, and reporting quality data; ● Review existing process and establish quality procedures, standards, and specifications for the company and submit them to the management; ● Maintain proper records of quality test, procedures, and standards; ● Share operational and quality best practices across the wider team; ● Build strong relationship with other teams to on-going value and long-term success; ● Collect, compile, analyse and document relevant quality statistical data to obtain information regarding quality performance; ● Monitor processes to identify deviations from quality policies; ● Produce metrics and make process and improvement recommendations to the Group Chief Customer Officer on how to improve existing quality and processes; ● Conduct survey to identify customer requirements and ensure they are being met by established quality standards; ● Responsible for complaints management; ● Investigate customer issues and complaints relating to quality issues and develop a solution; ● Assist in the development of necessary records and standards and maintain accurate and detailed files as required.
K

Customer Service Manager

KikaMay 2018 - Apr 2022 • 4 yrs■ Leading two separate departments and supporting the Director ■ Organisation and help with tasks regarding administration and communications ■ Risk management and decision making regarding the whole store ■ Reporting on a daily/weekly/monthly basis, input giving and task delegation ■ Shift planning, communication trainings, skill trainings ■ Organization of Marketing and Propagation activities

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Experienced Quality Manager and Head of Customer Service | Driving Excellence in Customer Satisfaction and Operations
As a customer service manager and director, I have gathered extensive experience overseeing customer service teams and ensuring they provide high-quality service to clients. In my current position as quality control manager, I am responsible for overseeing the customer service and other teams in the company, ensuring that all aspects of the business are operating at the highest level of quality. In my previous role as customer service manager, I was responsible for managing 3 teams of customer service representatives with 30 people. I implemented training programs and coaching sessions to improve their performance, resulting in a 15% increase in customer satisfaction ratings. As a director of customer service, I was responsible for the ove

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Hermann are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Hermann Steinemann

Project Manager
Bratislava, Bratislava Region, SK
Leadership
Training
Customer Relationship Management
Customer Service
Customer Experience
Quality Assurance
Available for hire fromNegotiable
Contracts
Full-Time Roles

Work History

I

Quality Manager

InsigniaOversee day-to-day operations of the Customers Service Teams; ● Ensure that team members perform their duties in line with established quality procedures; ● Assist with auditing, writing, revising, and verifying quality standards and developing forms and instructions for recording, evaluating, and reporting quality data; ● Review existing process and establish quality procedures, standards, and specifications for the company and submit them to the management; ● Maintain proper records of quality test, procedures, and standards; ● Share operational and quality best practices across the wider team; ● Build strong relationship with other teams to on-going value and long-term success; ● Collect, compile, analyse and document relevant quality statistical data to obtain information regarding quality performance; ● Monitor processes to identify deviations from quality policies; ● Produce metrics and make process and improvement recommendations to the Group Chief Customer Officer on how to improve existing quality and processes; ● Conduct survey to identify customer requirements and ensure they are being met by established quality standards; ● Responsible for complaints management; ● Investigate customer issues and complaints relating to quality issues and develop a solution; ● Assist in the development of necessary records and standards and maintain accurate and detailed files as required.
K

Customer Service Manager

KikaMay 2018 - Apr 2022 • 4 yrs■ Leading two separate departments and supporting the Director ■ Organisation and help with tasks regarding administration and communications ■ Risk management and decision making regarding the whole store ■ Reporting on a daily/weekly/monthly basis, input giving and task delegation ■ Shift planning, communication trainings, skill trainings ■ Organization of Marketing and Propagation activities

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.