Hernan Chiosso

Operations Manager

Business Intelligence Analyst

Rochester, NY, US

Analytics

Software Development

Spanish

Cultural Competency

Strategic Planning

Product Strategy

Product Management

Agile

Process Improvement

Mentoring

Talent Management

Talent Acquisition

Peer Mentoring

Design Thinking

Available for hire fromNegotiable

Contracts

Full-Time Roles

Product & People Leader experienced in HR Innovation & Tech. Remote work guru. Helping organizations solve people, product, process and tech problems.

I started my career as a Web Developer/Designer, then went on to lead projects, then teams. As the company grew, I was asked to bring in more talent, which I discovered I enjoyed, so I gradually specialized in technical recruitment and people management. After many years of leading HR teams and initiatives, I missed the creative side of problem-solving. I also realized that some of the accomplishments I was proudest of were actually products, so I decided to use my experience to help build technology products that delight HR Professionals and employees alike, and to help organizations improve their processes around people and technology. I love to write about people, product & tech. Follow me on https://productizehr.substack.com/

Projects

Hiring Toolkit for major US city Digital Services department

As Lead Volunteer for a U.S. Digital Response volunteer team, I helped develop a Hiring Toolkit to support the hiring & evaluation of the entire Digital Services team. During the delivery of the project, we interviewed the newly appointed Director of the department and helped him build a process and equipped him with the tools to complete 4 hires in the short term, and built the foundations for further hires. The toolkit was repackaged to be delivered to other government agencies in need of digital transformation. More details about the project will become available as the case study is officially published.See More

Survey to assess Employment Benefits fraud claims

As a member of a U.S. Digital Response volunteer team, I helped develop a bi-lingual survey to assess Employment Benefits fraud claims affecting a large proportion of Hispanic population in a US State. I joined the project team after the initial research phase, and I collaborated with the UX Researchers and Designers on the translation and localization of the survey, including some suggestions about creating a "dictionary of standard translations" for consistency across projects & tools, which was eventually developed into a tool of its own at U.S. Digital Response.See More

Employee Recognition Platform

In my role as VP of Global Talent, I volunteered to replace the existing employee recognition platform to improve some of the existing user pain points. After interviewing various users to gather perspectives, I determined the most critical pain points and the most valuable success metrics to hit. Then I led a team to research the market and evaluate replacement alternatives, finally settling on a homegrown solution based on MS Teams features. The new solution was launched within 3 months, improving all the metrics we had set, and repurposing the annual cost of license fees into rewards for the team, effectively increasing the budget for recognition without any additional cost to the organization.See More

Assembling 5 global development teams

After the organization landed additional contracts with some existing large clients, the Global Talent team I led was tasked with the job of supporting the required staffing growth. This required extensive coordination with the hiring managers (some of which were also new to their positions/clients). We ended up hiring and onboarding some 70 new team members over the course of a year, and getting contract extensions and additions the following year due to the speed and quality of the hires. We accomplished this through a combination of sourcing, referrals, job posting campaigns, and strategic collaboration with global recruiting agencies in the target markets, some of which were a first for ITX. This initiated the expansion of our talent footprint in LatAm and SouthEast Asia. See More

Work History

Lead Volunteer (part time)

U.S. Digital ResponseLeading a team of volunteers through the discovery of civic tech products that accelerate the digitization of government agencies. Products: System to report Unemployment Benefits fraud. Hiring Toolkit for Digital Services Department. Onboarding process research and reengineering for a major US city. Tools: GoogleDocs, Figma, Maze, Slack, Airtable, Notion

VP / Sr Talent Advisor (part time)

ITX CorpMar 2022 - Jan 2023 • 11 mosBuilding a DEI Strategy Plan (mission, vision, roadmap). Supporting Talent Development initiatives, Visa Sponsoring Processes.

VP of Global Talent

ITX CorpAug 2012 - Feb 2022 • 9 yrs 7 mos• As part of the Board/Exec team, designed and implemented multiple initiatives of strategy and culture. • Led the organization through a 2x headcount growth between 2010 and 2015 and again between 2015 and 2022, with a high focus on software industry recruiting (Devs, UXDs, Product Managers, Digital Marketers, etc.). • Defined and delivered OKRs that contributed to the higher organizational goals. • Hired, led & coached a global team of 8 HR professionals. • Facilitated HR Innovation workshops with other organization stakeholders. • Oversaw 10 successful visa sponsoring processes (H1b and L-1). • Oversaw 6 successful M&A processes, and acted as advisor to the CEO on the evaluation of M&A candidates • Designed and established effective remote work policies to support a team in 4 continents. • Developed total compensation strategies to match multiple national markets and positions. • Designed and Implemented HR Technology solutions to support the growing needs of the organization: o HRIS and Payroll, ATS, LMS o Compensation benchmarking tools & processes o People Analytics Dashboards to monitor HR metrics & KPIs o Recognition Platform that improved participation by 60%, saved $10k/year in licensing fees and reduced TTV from 3 months to less than 2 weeks o Performance Management framework tailored to the organizational culture & values o Successful API Integrations of different systems (LMS-HRIS, ATS-HRIS, Sharepoint-HRIS, etc.) to create a single source of truth (SSOT) system for the whole organization • Evaluated and established over 15 Workforce Vendor relationships and 3 Professional Employment Organization (PEO) programs to support the organization’s talent needs. • Designed a DEI Strategy (created a Mission document, Diversity Reports, started ERGs, and curated multiple learning paths). • Achieved lower-than-average attrition & multiple Best Place to Work and Best Company awards during my tenure.

CEO / Managing Partner

ITX SRL (Latam Subsidiary of ITX Corp)Mar 1998 - Jun 2012 • 14 yrs 4 mos• Managed the LatAm subsidiary: labor & tax compliance, P&L analysis, payroll & benefits. • Hired almost 400 LatAm remote contractors over the period. • Engaged and managed the whole team of contractors, with high retention rates and long tenures. • Sales, Business Development, and Account Management for all Argentina clients. • Website UX Design, Development and Architecture. Project and Product Management.

Career Mentor (part time)

ADPList, OBSIDI by BPTNMentoring +30 students and professionals on tech career paths and job search, focusing on underrepresented groups.

Startup Mentor

Polywork and NewChipMentoring several HRTech startups through their product discovery and fundraising stages.

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