Ryan Hill

Product Designer • UX Designer • UI Designer • Kewaskum, WI, US

Product Design

UI/UX Design

User Research

Available for hire fromNegotiable

Contracts

Fractional Design Leadership for Startups and SaaS | Subscription-Based Product Design

Product and UX leader passionate about creating thoughtful, user-centered digital experiences that deliver real business impact. With a strong foundation in UX research, product design, and UI development, I’ve led cross-functional teams across time zones to bring ideas to life—from concept to launch—on time, on budget, and on point. I believe the best products are built through collaboration, empathy, and continuous learning. Whether sketching wireframes, facilitating design sprints, or diving into user interviews, I take a hands-on, ego-free approach to every project—always focused on outcomes over outputs. What I Bring: Product Design & Interaction: Journey maps, wireframes, prototypes, design systems—and everything in between. Deep User Insights: Usability testing, interviews, surveys, card sorting, ethnographic studies—translating data into action. Design Thinking Leadership: Building teams, mentoring designers, and aligning product strategy with user needs and business goals. Highlights I’m Proud Of: - Designed an industry first AI-powered scheduling assistant to streamline user tasks. - Increased NPS by 10 points through persona based user experiences. - Increased mobile user engagement by 25% during health insurance enrollment project. - Managed $1M design budget successfully for 20 projects. - Championed Voice of Customer initiatives, leading to a new feedback portal captured over 200 customer insights in 6 months

Projects

SaaS - AI Scheduling Assistant

Project Roles • Led discovery sessions with schedulers and administrators to uncover scheduling pain points • Designed interfaces for reviewing and approving AI-recommended shift matches • Prototyped SMS, in-app, and email shift notifications with clear response flows • Conducted usability testing with care teams and iterated based on feedback • Facilitated weekly stakeholder check-ins and risk reviews • Managed pilot rollout at select customer sites and used real-time feedback to refine shift prompts and employee acceptance logic Project Outcomes • Reduced manual scheduling errors by 65% • Generated $2.3M in ARR with a $1.00 PEPM increase • Saved schedulers an average of 2 hours per week in scheduling efficiency • Increased daily mobile usage by 25% Customer Feedback "Before we had the AI scheduling assistant, our team spent hours filling open shifts, time that took us away from supporting staff and residents. It was a daily struggle. Now, shifts are filled automatically, staff are notified instantly, and our schedulers can focus on what truly matters: delivering better care to our residents."See More

SaaS - Workforce Management Dashboard

New Dashboard • Persona Driven ◦ Scheduler, CFO, Managers & Directors • Driven by real-time data • New UI Framework • Updated navigation • Multiple Views ◦ Relevant Data based on persona ◦ Messaging ◦ ReportingSee More

SaaS - Workforce Management Scheduling

New Scheduling • Single view UI • Reduced screens from 4 to 1 • Modernized look and feel • New UI Framework • Filtering controls the schedule type ◦ 2 Week View ◦ Single Day View ◦ EE Shift View ◦ EE Monthly • Increased CSAT Score: 5See More

Work History

Fractional Design Leader

NurchureXNurchureX delivers subscription-based product design services for startups and development teams that need expert design without the cost or commitment of a full-time hire. Whether you're building healthcare platforms, workforce tools, or enterprise SaaS, we plug in seamlessly to bring strategy, UX, and UI execution to your product roadmap.

Director of Product Design

SmartLinxFeb 2022 - Mar 2025 • 3 yrs 2 mosLed product strategy and UX initiatives to drive user engagement and accelerate product delivery. Built a user-centered culture across teams, integrating design thinking, agile practices, and advanced analytics (Pendo) to optimize the SaaS product experience and deliver measurable business impact.

Director of Product Design

Empyrean Benefit Solutions, Inc.Jan 2017 - Feb 2022 • 5 yrs 2 mosHeaded UX design and user research for healthcare SaaS platforms, creating next-gen transparency tools that empowered users to make smarter healthcare decisions. Scaled research-driven innovation across enterprise software and mobile apps, blending design thinking with agile delivery.

Manager of Product Design

ConnectureAug 2014 - Dec 2016 • 2 yrs 5 mosPromoted to lead a team of UX designers and researchers for a new mobile IOS/Android app that helps consumers purchase health insurance. Strategically guided user research and user-centered design across all Digital Solutions initiatives and managed four designers and five front-end developers. Produced design artifacts such as low and high fidelity prototypes, sketches, wireframes, interaction flows, and mockups as needed.

Lead User Experience Designer

ConnectureOct 2012 - Aug 2014 • 1 yr 11 mosPromoted to guide a team of UX designers and user researchers for a new product suite focusing on state based health insurance enrollment with a mobile first design approach. Assisted with project spec development, generated interaction maps, created wireframes, built prototypes, and prepared prototypes for usability testing.

Education

Milwaukee School of Engineering

Java Programming and Website Design

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