Jackline Waihenya

Sales & Business Development Manager • Customer Success Manager • Project Manager • Nairobi, Nairobi County, KE • Open to relocation

Virtual Assistant

Administrative Support

Scheduling

Lead Generation

Business Automation

Data Management

Microsoft Teams

Microsoft Suite

Email Support

Customer Service

Customer Experience

Email Marketing

Travel Planning

Attention To Detail

Time Management

Interpersonal skills

Adaptability

Organization

Leadership

Task Delegation

G-Suite

Microsoft Office

Microsoft Powerpoint

Adobe PDF

CRM

PowerBI

Zoom

MailChimp

Zoho Desk

Google Drive

Zoho CRM

Event Coordination

Google Sheets

Administration

Calednly

English

Writing

Editing

Content Writing

Proofreading

Research

Available for hire fromNegotiable

Contracts

Your Calm in the Chaos | Admin Virtual Assistant & Personal Assistant for CEOs, Creatives & Everyday Visionaries

Looking to reclaim your time and focus on what truly matters? Let me transform chaotic workflows into streamlined, highly productive operations while you grow your business 👩‍💼 3+ years as an 𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭 🎓Rigorous certified training at ALX Africa 🕒 2 Years in Hospitality Industry as a Sales Agent/Customer Support Specialist and administrative support As a proactive Executive Virtual Assistant, I am dedicated to managing critical tasks that streamline your operations and free up your time, allowing you to concentrate on scaling your business and achieving your strategic goals. Here’s how I will elevate your business: 📅 Calendar Management 📧 Email Management 📅 Appointment Scheduling ✈️ Travel Coordination 📊 Project Oversight 📚 Ebook Editing & Formatting 📅 Meeting Minutes and Event Planning 💬 Client & Stakeholder Communication 🗂️ Document & File Management 📝 Comprehensive Online Research 🛠️ Workflow Automation & CRM Management 💼 Customer Service & Support 💸 Invoicing and Billing 🔑My Core Values: ✅Human-first service: You are not a project; you are a person. ✅Reliability: I show up on time, every time. ✅Leadership: I take initiative, not just instructions. ✅Transparency: Clear communication. You’ll always know where we stand. ✅Excellence: I believe in doing things exceptionally, not just fast. 🌟 𝗪𝗵𝘆 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲:: - 3+ years of experience - Positive customer reviews - Quick turnaround - Quality customer support - On-time delivery - 24/7 Availability Outside of supporting high-performing executives, I'm passionate about personal growth, fitness, and discovering new experiences that enrich both my personal and professional life.

Work History

Writer & Editor

freelanceFrom creating high-value eBooks as a ghostwriter to customizing written content to fit brand voice, I have honed my writing skills to cater to a diverse range of audiences. With a knack for storytelling and a deep understanding of SEO, I can help your brand shine in the online world. I transform ideas into written content that best fits my clients' needs.

AI trainer and researcher

Scale aiFeb 2021 - Sep 2023 • 2 yrs 8 mosGenerative AI

Virtual Assistant

Lusene Donzo & Associates LLCFreelancer I am currently managing a variety of tasks, from executive scheduling and email organization to crafting presentations and coordinating travel. I am consistently bringing a proactive approach to my work, ensuring that everything runs smoothly and effectively. I am also handling CRM updates, assisting with project coordination, and streamlining workflows to enhance efficiency. As a highly tech-savvy and detail-oriented communicator, I am focusing on delivering clear, professional support while adapting to any new tools or challenges.

Education

ALX Africa

Virtual AssistanceSep 2024 - Nov 2024

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