Top Talent like Jamelia are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Jamelia Graham

Customer Success Manager • St. Catherine Parish, JM
Microsoft 365
Webex
Emails
Microsoft Excel
Database Management
CRM
Coaching
Email Support
Zoho Desk
Quality Assurance
Microsoft Windows
Adaptability
Mentoring
Leadership
Microsoft Outlook
Zoom
Travel Planning
Zendesk
Recruiting
Time Management
Google Studio
Electronic Health Records
Outreach
Office Administration
Call Center
Data Management
Cold Call
Typing
Front Desk Services
Virtual Assistant
Office Assistant
Jack-of-all Trades
Administrative Assistance
Customer Service
Data Entry
Sales
Filing
Available for hire fromNegotiable
Contracts
Customer Service and Sales Specialist
Professional with extensive experience in customer service, sales, data entry, and filing. Skilled in leveraging collaboration and interpersonal skills to enhance customer experience and drive results. Looking to further contribute to organizational growth and success.

Work History

I

Roadside Assistance Specialist

Ibex GlobalFull-time EmployeeApr 2023 - Jun 2023 • 3 mosProviding service of inbound calls for roadside assistance and other service requests. Probing to identify the need of the customer based on their vehicle situation. Providing policy coverage details and dispatching a service provider to assist the customer. Monitoring each case closely and providing status updates to customers.
I

Reservation Specialist

Itel JamaicaJan 2022 - Jan 2023 • 1 yr 1 moProcessed applications for new reservations or confirmed changes to existing reservations as required. Interacted with customers to answer questions about rates, special offers or other topics. Answered questions from customers about available accommodations or special offers. Obtained payment from customers for reservations made over the phone or online.
H

Sales Representative

HGSJan 2021 - Jan 2022 • 1 yr 1 moCommunicated with customers, answered inbound calls from potential customers and followed up on leads. Ascertained customers' needs and identified potential sales opportunities. Explained and demonstrated the features of products and services.
C

Telecommunication Specialist

CenterfieldTook inbound calls to assist customers with finding the service that best suited their needs. Booked appointments, edited data and took payments as required. Spoke to customers directly to quickly get to the root of their problems.
S

Data Entry Specialist

Sutherland Global ServicesJan 2020 - Jan 2021 • 1 yr 1 moCollected and digitized data such as invoices, canceled bills, client information and financial statements. Maintained a detailed and organized storage system to ensure data entries were complete and accurate. Established data entry standards by continually updating filing systems to improve data quality.
V

Sales and Customer Support Associate

VXI JamaicaJan 2020 - Jan 2020 • 1 moMaintained a professional, courteous demeanor at all times when dealing with customers. Answered incoming customer calls and provided information about products or services and answered any questions. Sold and upsold products based on customer preferences using persuasive arguments.
T

Filing Analyst

Tax Administration JamaicaJan 2017 - Jan 2018 • 1 yr 1 moStamped, organized and properly filed company documents in the appropriate filing systems. Made copies of files, preserved important documents and uploaded data. Maintained and organized tax files, records and statements of clients.
S

Brand advocate

SagilityFull-time EmployeeJun 2023 - Mar 2025 • 1 yr 10 mosI reviewed cases, complaints and claims of insurance customers. I scheduled appoints to doctors for patients. Made outbound calls to medical vendors. Responded to emails and calls as necessary.

Education

P

Portmore Community College

Associate Degree (Incomplete), Business Administration2018 - 2020
G

Greater Portmore High School

High School Diploma, General Studies2013 - 2018

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Customer Service and Sales Specialist
Professional with extensive experience in customer service, sales, data entry, and filing. Skilled in leveraging collaboration and interpersonal skills to enhance customer experience and drive results. Looking to further contribute to organizational growth and success.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Jamelia are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Jamelia Graham

Customer Success Manager • St. Catherine Parish, JM
Microsoft 365
Webex
Emails
Microsoft Excel
Database Management
CRM
Coaching
Email Support
Zoho Desk
Quality Assurance
Microsoft Windows
Adaptability
Mentoring
Leadership
Microsoft Outlook
Zoom
Travel Planning
Zendesk
Recruiting
Time Management
Google Studio
Electronic Health Records
Outreach
Office Administration
Call Center
Data Management
Cold Call
Typing
Front Desk Services
Virtual Assistant
Office Assistant
Jack-of-all Trades
Administrative Assistance
Customer Service
Data Entry
Sales
Filing
Available for hire fromNegotiable
Contracts

Work History

I

Roadside Assistance Specialist

Ibex GlobalFull-time EmployeeApr 2023 - Jun 2023 • 3 mosProviding service of inbound calls for roadside assistance and other service requests. Probing to identify the need of the customer based on their vehicle situation. Providing policy coverage details and dispatching a service provider to assist the customer. Monitoring each case closely and providing status updates to customers.
I

Reservation Specialist

Itel JamaicaJan 2022 - Jan 2023 • 1 yr 1 moProcessed applications for new reservations or confirmed changes to existing reservations as required. Interacted with customers to answer questions about rates, special offers or other topics. Answered questions from customers about available accommodations or special offers. Obtained payment from customers for reservations made over the phone or online.
H

Sales Representative

HGSJan 2021 - Jan 2022 • 1 yr 1 moCommunicated with customers, answered inbound calls from potential customers and followed up on leads. Ascertained customers' needs and identified potential sales opportunities. Explained and demonstrated the features of products and services.
C

Telecommunication Specialist

CenterfieldTook inbound calls to assist customers with finding the service that best suited their needs. Booked appointments, edited data and took payments as required. Spoke to customers directly to quickly get to the root of their problems.
S

Data Entry Specialist

Sutherland Global ServicesJan 2020 - Jan 2021 • 1 yr 1 moCollected and digitized data such as invoices, canceled bills, client information and financial statements. Maintained a detailed and organized storage system to ensure data entries were complete and accurate. Established data entry standards by continually updating filing systems to improve data quality.
V

Sales and Customer Support Associate

VXI JamaicaJan 2020 - Jan 2020 • 1 moMaintained a professional, courteous demeanor at all times when dealing with customers. Answered incoming customer calls and provided information about products or services and answered any questions. Sold and upsold products based on customer preferences using persuasive arguments.
T

Filing Analyst

Tax Administration JamaicaJan 2017 - Jan 2018 • 1 yr 1 moStamped, organized and properly filed company documents in the appropriate filing systems. Made copies of files, preserved important documents and uploaded data. Maintained and organized tax files, records and statements of clients.
S

Brand advocate

SagilityFull-time EmployeeJun 2023 - Mar 2025 • 1 yr 10 mosI reviewed cases, complaints and claims of insurance customers. I scheduled appoints to doctors for patients. Made outbound calls to medical vendors. Responded to emails and calls as necessary.

Education

P

Portmore Community College

Associate Degree (Incomplete), Business Administration2018 - 2020
G

Greater Portmore High School

High School Diploma, General Studies2013 - 2018

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.