Top Talent like Jessica are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Jessica Thomas

Data Analyst
Financial Analyst
Customer Success Manager
Birmingham, AL, US
Available for hire fromNegotiable
Contracts
Fraud Analyst
With a strong foundation in accounting from Strayer University, I have built a robust career in financial crime prevention and data analysis. My recent role as a Financial Crimes Fraud Specialist at Regions Bank involved enhancing communication with external agencies and conducting comprehensive reviews of customer transactions to identify potential financial crimes. Prior to this, I served as a Sr. Claims Analyst at Bank of America, where I designed fraud detection strategies and analyzed large datasets to improve risk assessment processes. My experience also includes roles at the University of Alabama at Birmingham, Wells Fargo, and State Farm, where I honed my skills in data processing, fraud investigation, and payment plan management. My expertise lies in developing actionable insights, improving internal controls, and ensuring compliance with regulatory standards, contributing significantly to strategic risk management and financial stability.

Work History

R

Financial Crimes Fraud Specialist

Regions BankNov 2023 - Aug 2024 • 10 mosActed as a liaison between the company and external agencies, enhancing communication on fraud cases and investigations, which supported effective financial planning and compliance. Conducted comprehensive reviews and analyses of customer transactions and activities, identifying potential financial crimes and contributing to strategic risk management. Monitored and analyzed transactional data for suspicious activities, unusual patterns, and potential violations of BSA/AML and OFAC regulations. Developed detailed reports and dashboards to provide actionable insights for senior management, improving financial performance monitoring and decision-making. Achieved a 99% accuracy rate in data entry, streamlining reporting processes and supporting efficient financial analysis and reporting. Collaborated with cross-functional teams to improve internal controls and identify potential vulnerabilities in the company's systems and processes. Provided administrative support for compliance-related projects and initiatives. Oversaw the implementation of AML and KYC policies, including customer identification programs (CIP) and risk-based approaches. Conducted comprehensive customer due diligence (CDD) and enhanced due diligence (EDD) to assess risk and verify customer identities. Performed regular risk assessments and audits to identify potential vulnerabilities and ensure adherence to AML/KYC procedures. Prepared and filed Suspicious Activity Reports (SARs) in accordance with regulatory requirements.
B

Sr. Claims Analyst

Bank of AmericaJan 2022 - Sep 2023 • 1 yr 9 mosDesigned and implemented fraud detection strategies, incorporating financial modeling techniques to reduce losses and improve risk assessment processes. Utilized advanced analytical tools and techniques to identify patterns and trends in fraudulent behavior. Analyzed large datasets to identify trends and vulnerabilities, enhancing forecasting accuracy and contributing to budgeting efforts. Possessed strong analytical skills and utilized data analysis techniques to identify patterns, trends, and anomalies that may indicate fraudulent activities. Possessed expertise in detecting and preventing fraudulent activities, such as identity theft, debt & credit card fraud, and check fraud. Conducted thorough risk assessments and vulnerability analyses to enhance fraud prevention controls. Prepared detailed reports and presentations for senior management and regulatory bodies, summarizing findings and recommending corrective actions. Oversaw and mentored junior fraud analysts, providing guidance on investigative techniques and fraud prevention strategies. Managed the fraud prevention program, including the development and enforcement of policies and procedures. Monitored and analyzed transaction activity to detect and investigate suspicious behavior.
U

Data Processing Specialist 1

University of Alabama at BirminghamMar 2021 - Aug 2022 • 1 yr 6 mosProcessed and managed patient data from various Tele-ICU systems, ensuring accuracy and compliance with healthcare regulations such as HIPAA. Efficiently entered and updated patient information in electronic health records (EHR) systems, ensuring up-to-date data for clinical teams. Analyzed trends and patterns in patient data to assist healthcare providers in decision-making processes, enhancing patient care outcomes. Provided technical assistance to healthcare professionals in navigating EHR systems and resolving data processing issues. Ensured all data processing activities adhered to federal and state healthcare regulations, including maintaining patient confidentiality.
W

Fraud & Claims Operations Specialist 2

Wells FargoMar 2019 - Oct 2020 • 1 yr 8 mosConducted thorough investigations of disputed transactions, gathering evidence and collaborating with customers and external entities to resolve claims efficiently. Identified recovery and chargeback opportunities under VISA rules and knowledge of statements of facts related to disputes. Evaluated the level of risk associated with transactions, accounts, and claims, applying appropriate measures to mitigate potential losses. Implemented fraud risk management strategies, utilizing advanced financial analysis techniques to minimize the impact of fraudulent activities and support long-term financial stability. Prepared detailed reports of findings from fraud investigations, including recommendations for action and improvements to existing processes. Identified gaps in existing fraud prevention processes and implemented enhancements to improve the accuracy and efficiency of fraud detection and claims handling. Assisted in the recovery of funds from fraudulent transactions, coordinating with financial institutions and law enforcement agencies. Provided training to junior analysts on best practices in fraud detection and claims processing.
S

Payment Specialist 3

State Farm ®Aug 2015 - Mar 2019 • 3 yrs 8 mosGenerated regular reports on payment plan performance, highlighting key metrics such as delinquency rates, recovery rates, and customer satisfaction levels. Developed, monitored, and adjusted payment plans for customers, ensuring that payment schedules aligned with customer needs and company policies. Analyzed customer accounts to assess payment plan eligibility, financial standing, and risk factors, tailoring payment solutions accordingly. Conducted financial analysis to develop and optimize payment plans, contributing to budgeting processes and ensuring compliance with regulatory requirements. Ensured all payment plans and related activities complied with relevant regulations and internal policies, maintaining high standards of ethical conduct.

Education

S

Strayer University

Accounting, Accounting2017

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Fraud Analyst
With a strong foundation in accounting from Strayer University, I have built a robust career in financial crime prevention and data analysis. My recent role as a Financial Crimes Fraud Specialist at Regions Bank involved enhancing communication with external agencies and conducting comprehensive reviews of customer transactions to identify potential financial crimes. Prior to this, I served as a Sr. Claims Analyst at Bank of America, where I designed fraud detection strategies and analyzed large datasets to improve risk assessment processes. My experience also includes roles at the University of Alabama at Birmingham, Wells Fargo, and State Farm, where I honed my skills in data processing, fraud investigation, and payment plan management. My expertise lies in developing actionable insights, improving internal controls, and ensuring compliance with regulatory standards, contributing significantly to strategic risk management and financial stability.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Jessica are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Jessica Thomas

Data Analyst
Financial Analyst
Customer Success Manager
Birmingham, AL, US
Available for hire fromNegotiable
Contracts

Work History

R

Financial Crimes Fraud Specialist

Regions BankNov 2023 - Aug 2024 • 10 mosActed as a liaison between the company and external agencies, enhancing communication on fraud cases and investigations, which supported effective financial planning and compliance. Conducted comprehensive reviews and analyses of customer transactions and activities, identifying potential financial crimes and contributing to strategic risk management. Monitored and analyzed transactional data for suspicious activities, unusual patterns, and potential violations of BSA/AML and OFAC regulations. Developed detailed reports and dashboards to provide actionable insights for senior management, improving financial performance monitoring and decision-making. Achieved a 99% accuracy rate in data entry, streamlining reporting processes and supporting efficient financial analysis and reporting. Collaborated with cross-functional teams to improve internal controls and identify potential vulnerabilities in the company's systems and processes. Provided administrative support for compliance-related projects and initiatives. Oversaw the implementation of AML and KYC policies, including customer identification programs (CIP) and risk-based approaches. Conducted comprehensive customer due diligence (CDD) and enhanced due diligence (EDD) to assess risk and verify customer identities. Performed regular risk assessments and audits to identify potential vulnerabilities and ensure adherence to AML/KYC procedures. Prepared and filed Suspicious Activity Reports (SARs) in accordance with regulatory requirements.
B

Sr. Claims Analyst

Bank of AmericaJan 2022 - Sep 2023 • 1 yr 9 mosDesigned and implemented fraud detection strategies, incorporating financial modeling techniques to reduce losses and improve risk assessment processes. Utilized advanced analytical tools and techniques to identify patterns and trends in fraudulent behavior. Analyzed large datasets to identify trends and vulnerabilities, enhancing forecasting accuracy and contributing to budgeting efforts. Possessed strong analytical skills and utilized data analysis techniques to identify patterns, trends, and anomalies that may indicate fraudulent activities. Possessed expertise in detecting and preventing fraudulent activities, such as identity theft, debt & credit card fraud, and check fraud. Conducted thorough risk assessments and vulnerability analyses to enhance fraud prevention controls. Prepared detailed reports and presentations for senior management and regulatory bodies, summarizing findings and recommending corrective actions. Oversaw and mentored junior fraud analysts, providing guidance on investigative techniques and fraud prevention strategies. Managed the fraud prevention program, including the development and enforcement of policies and procedures. Monitored and analyzed transaction activity to detect and investigate suspicious behavior.
U

Data Processing Specialist 1

University of Alabama at BirminghamMar 2021 - Aug 2022 • 1 yr 6 mosProcessed and managed patient data from various Tele-ICU systems, ensuring accuracy and compliance with healthcare regulations such as HIPAA. Efficiently entered and updated patient information in electronic health records (EHR) systems, ensuring up-to-date data for clinical teams. Analyzed trends and patterns in patient data to assist healthcare providers in decision-making processes, enhancing patient care outcomes. Provided technical assistance to healthcare professionals in navigating EHR systems and resolving data processing issues. Ensured all data processing activities adhered to federal and state healthcare regulations, including maintaining patient confidentiality.
W

Fraud & Claims Operations Specialist 2

Wells FargoMar 2019 - Oct 2020 • 1 yr 8 mosConducted thorough investigations of disputed transactions, gathering evidence and collaborating with customers and external entities to resolve claims efficiently. Identified recovery and chargeback opportunities under VISA rules and knowledge of statements of facts related to disputes. Evaluated the level of risk associated with transactions, accounts, and claims, applying appropriate measures to mitigate potential losses. Implemented fraud risk management strategies, utilizing advanced financial analysis techniques to minimize the impact of fraudulent activities and support long-term financial stability. Prepared detailed reports of findings from fraud investigations, including recommendations for action and improvements to existing processes. Identified gaps in existing fraud prevention processes and implemented enhancements to improve the accuracy and efficiency of fraud detection and claims handling. Assisted in the recovery of funds from fraudulent transactions, coordinating with financial institutions and law enforcement agencies. Provided training to junior analysts on best practices in fraud detection and claims processing.
S

Payment Specialist 3

State Farm ®Aug 2015 - Mar 2019 • 3 yrs 8 mosGenerated regular reports on payment plan performance, highlighting key metrics such as delinquency rates, recovery rates, and customer satisfaction levels. Developed, monitored, and adjusted payment plans for customers, ensuring that payment schedules aligned with customer needs and company policies. Analyzed customer accounts to assess payment plan eligibility, financial standing, and risk factors, tailoring payment solutions accordingly. Conducted financial analysis to develop and optimize payment plans, contributing to budgeting processes and ensuring compliance with regulatory requirements. Ensured all payment plans and related activities complied with relevant regulations and internal policies, maintaining high standards of ethical conduct.

Education

S

Strayer University

Accounting, Accounting2017

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
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