Jeury Santos

With a Bachelor of Business Administration from Universidad Autónoma de Santo Domingo and currently pursuing a Bachelor of Science in Computer Science from Southern New Hampshire University, this individual has a diverse educational background. They are also enrolled in a UX Design program at Multiverse. Their professional experience includes roles such as Interaction Designer at Google, where they improved user experience for Google Pixel Tablet, and Flight Attendant at JetBlue Airways, where they enhanced customer interaction and communication. Additionally, they served as a Product Designer at Pick LLC, contributing to concept validation and user interviews. These experiences demonstrate their skills in UX design, software solutions, customer interaction, and product development. With a blend of business administration and computer science expertise, they bring a unique perspective to their work.

Projects

Online site

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Work History

Interaction Designer

GoogleImproving user experience for Google Pixel Tablet: Designed software solutions, in collaboration with cross-functional teams, aimed at improving key UX metrics such as user satisfaction, ROI, findability rate, and reducing task completion time.

Flight Attendant

JetBlue AirwaysCrafted a solution enabling customer interaction and communication at every process step, fostering trust and active engagement. Boosted satisfaction 90% through questions, warm introductions, and a friendly atmosphere in interactions. Assisted flight customers with pre-boarding tasks, improving flight efficiency by 25%

Product Designer

Pick LLCJan 2020 - Sep 2021 • 1 yr 9 mosUsed concept sketches to validate early-stage solutions, reducing development time by 30% and improving customer satisfaction by 25%. Conducted user interviews driving app feature enhancements, and executed A/B testing, resulting in an 80% increase in user understanding. Developed the experience of the rider from ideation to implementation, piquing investor interest and influencing cross-functional partners to expand MVP capabilities, resulting in a 10% increase in user usability. Generated concept sketches for validating early-stage solutions

Education

Southern New Hampshire University

Bachelor of Science - BS, Computer Science2021

Universidad Autónoma de Santo Domingo UASD

Bachelor of Business Administration (B.B.A.), Business Administration and Management, General2006 - 2011

Multiverse

UX Design, UX Design2022 - 2024

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