Top Talent like Juli are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Juli Geddes

Customer Success Manager
Salem, OR, US
Data Formatting
Customer Relationship Management
Customer Experience
Jack-of-all Trades
Brand Ambassador
Data Entry
Available for hire fromNegotiable
Contracts
Customer Experience and Dispute Resolution Specialist
With a Bachelor's degree in Sociology from the University of Oregon, I have cultivated a diverse career in customer service and management. Currently, I serve as a Disputes Specialist at Cash App, where I support customers and internal teams with complex account issues and disputes. Previously, I managed escalations at Cash App, honing my skills in complaint resolution and compliance. My experience also includes roles as a Customer Experience Manager at Feast Food Company and Taphouse and Social Media Manager at The Vault Taphouse, where I led teams, managed events, and enhanced customer satisfaction. Earlier in my career, I worked as a Customer Service Representative at Geddes Insurance Services and a Technical Support Specialist at the University of Oregon, where I developed strong problem-solving and communication skills. My career is marked by a commitment to improving customer experiences and operational efficiency.

Work History

C

Disputes Specialist

Cash AppSupport customers and internal teams with issues related to account onboarding, reviews, and high-risk activities, including account takeovers and disputes. Carefully examine claims flagged for errors, ensuring all information is accurate and complete before processing. Engage with Marqeta network partners to resolve complex dispute cases, facilitating effective communication to address and rectify issues. Assist customers in understanding the dispute process, timelines, and potential outcomes by offering clear and empathetic communication. Identify patterns in claim errors and collaborate with team members to develop and implement strategies to reduce such occurrences, enhancing overall efficiency. Address customer inquiries related to disputes via email, providing clear and timely information.
C

Manager Escalations Specialist

Cash AppSep 2023 - Sep 2024 • 1 yr 1 moHandled Tier 2 Complaint Escalations via in-app messaging, voice, and email, ensuring timely and compliant resolutions. De-escalated tense situations with dissatisfied consumers, maintaining high composure and strong communication skills. Conducted Deep Dive Analysis on root causes of complaints to assist in corrective actions and reduce escalations. Trained on and adhered to all Complaint Handling compliance procedures, ensuring compliance with federal and state regulations. Partnered with cross-functional teams to enhance the Cash App customer experience and address systemic issues. Led team engagement by scheduling, organizing, and coordinating engagement events to improve KPIs and boost team morale.
F

Customer Experience Manager

Feast Food CompanyDec 2022 - Aug 2023 • 9 mosOversaw a team of bartenders, including scheduling, training, and performance management. Redesigned website to proactively answer customer inquiries and highlight various events and promotions. Handled on-site event management, troubleshooting issues in real-time to ensure a seamless guest experience. Developed and maintained event timelines and schedules, ensuring all activities occurred on time and as planned. Implemented and adhered to customer response procedures in order to maintain high customer satisfaction. Developed teamwide training to reduce common mistakes and improve customer experience. Managed all social media channels, which included developing content plans, responding to customer inquiries, and responding to customer reviews.
T

Taphouse and Social Media Manager

The Vault TaphouseApr 2021 - Dec 2022 • 1 yr 9 mosOversaw a team of bartenders, including scheduling, training, and accountability. Filled in as bartender when needed to provide the smoothest customer experience possible. Resolved disputes with unsatisfied patrons to prevent losing customers. Managed inventory and ordering, reducing waste due to over-ordering. Developed teamwide training to reduce common mistakes and improve onboarding experience. Acted as business liaison to coordinate with other local businesses interested in event partnership and inventory. Oversaw all social media channels, including creating content plans, responding to customer inquiries, and keeping tabs on general business sentiment. Managed end-to-end event planning for corporate, private, and non-profit events, ensuring all logistics were executed flawlessly.
G

Customer Service Representative

Geddes Insurance ServicesOct 2019 - Apr 2021 • 1 yr 7 mosResponsible for offering information and advice to customers signing insurance policies, including troubleshooting. Handled customer inquiries via phone, mail, and social media. Trained on responsibility handling Personal Identifiable Information while updating customer insurance records. Created mail intake system to reduce customer wait time. Acted as administrative assistant for the Insurance Firm owner, scheduling meetings, organizing events, and ensuring operational efficiency. Carried out administrative duties such as filing, typing, copying, scanning, and day-to-day business duties.
U

Technical Support Specialist

University of OregonNov 2018 - Oct 2019 • 1 yrSuccessfully handled technical support cases in person, as well as via phone and email. Diagnosed vague customer inquiries by following standardized troubleshooting procedures. Consistently exceeded KPI’s and coached peers to improve overall customer satisfaction. Ensured accurate ticket notes were maintained, providing insight into types of customer inquiries and inventory management.

Education

U

University of Oregon

Bachelor's, Sociology2016 - 2019

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Customer Experience and Dispute Resolution Specialist
With a Bachelor's degree in Sociology from the University of Oregon, I have cultivated a diverse career in customer service and management. Currently, I serve as a Disputes Specialist at Cash App, where I support customers and internal teams with complex account issues and disputes. Previously, I managed escalations at Cash App, honing my skills in complaint resolution and compliance. My experience also includes roles as a Customer Experience Manager at Feast Food Company and Taphouse and Social Media Manager at The Vault Taphouse, where I led teams, managed events, and enhanced customer satisfaction. Earlier in my career, I worked as a Customer Service Representative at Geddes Insurance Services and a Technical Support Specialist at the University of Oregon, where I developed strong problem-solving and communication skills. My career is marked by a commitment to improving customer experiences and operational efficiency.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Juli are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Juli Geddes

Customer Success Manager
Salem, OR, US
Data Formatting
Customer Relationship Management
Customer Experience
Jack-of-all Trades
Brand Ambassador
Data Entry
Available for hire fromNegotiable
Contracts

Work History

C

Disputes Specialist

Cash AppSupport customers and internal teams with issues related to account onboarding, reviews, and high-risk activities, including account takeovers and disputes. Carefully examine claims flagged for errors, ensuring all information is accurate and complete before processing. Engage with Marqeta network partners to resolve complex dispute cases, facilitating effective communication to address and rectify issues. Assist customers in understanding the dispute process, timelines, and potential outcomes by offering clear and empathetic communication. Identify patterns in claim errors and collaborate with team members to develop and implement strategies to reduce such occurrences, enhancing overall efficiency. Address customer inquiries related to disputes via email, providing clear and timely information.
C

Manager Escalations Specialist

Cash AppSep 2023 - Sep 2024 • 1 yr 1 moHandled Tier 2 Complaint Escalations via in-app messaging, voice, and email, ensuring timely and compliant resolutions. De-escalated tense situations with dissatisfied consumers, maintaining high composure and strong communication skills. Conducted Deep Dive Analysis on root causes of complaints to assist in corrective actions and reduce escalations. Trained on and adhered to all Complaint Handling compliance procedures, ensuring compliance with federal and state regulations. Partnered with cross-functional teams to enhance the Cash App customer experience and address systemic issues. Led team engagement by scheduling, organizing, and coordinating engagement events to improve KPIs and boost team morale.
F

Customer Experience Manager

Feast Food CompanyDec 2022 - Aug 2023 • 9 mosOversaw a team of bartenders, including scheduling, training, and performance management. Redesigned website to proactively answer customer inquiries and highlight various events and promotions. Handled on-site event management, troubleshooting issues in real-time to ensure a seamless guest experience. Developed and maintained event timelines and schedules, ensuring all activities occurred on time and as planned. Implemented and adhered to customer response procedures in order to maintain high customer satisfaction. Developed teamwide training to reduce common mistakes and improve customer experience. Managed all social media channels, which included developing content plans, responding to customer inquiries, and responding to customer reviews.
T

Taphouse and Social Media Manager

The Vault TaphouseApr 2021 - Dec 2022 • 1 yr 9 mosOversaw a team of bartenders, including scheduling, training, and accountability. Filled in as bartender when needed to provide the smoothest customer experience possible. Resolved disputes with unsatisfied patrons to prevent losing customers. Managed inventory and ordering, reducing waste due to over-ordering. Developed teamwide training to reduce common mistakes and improve onboarding experience. Acted as business liaison to coordinate with other local businesses interested in event partnership and inventory. Oversaw all social media channels, including creating content plans, responding to customer inquiries, and keeping tabs on general business sentiment. Managed end-to-end event planning for corporate, private, and non-profit events, ensuring all logistics were executed flawlessly.
G

Customer Service Representative

Geddes Insurance ServicesOct 2019 - Apr 2021 • 1 yr 7 mosResponsible for offering information and advice to customers signing insurance policies, including troubleshooting. Handled customer inquiries via phone, mail, and social media. Trained on responsibility handling Personal Identifiable Information while updating customer insurance records. Created mail intake system to reduce customer wait time. Acted as administrative assistant for the Insurance Firm owner, scheduling meetings, organizing events, and ensuring operational efficiency. Carried out administrative duties such as filing, typing, copying, scanning, and day-to-day business duties.
U

Technical Support Specialist

University of OregonNov 2018 - Oct 2019 • 1 yrSuccessfully handled technical support cases in person, as well as via phone and email. Diagnosed vague customer inquiries by following standardized troubleshooting procedures. Consistently exceeded KPI’s and coached peers to improve overall customer satisfaction. Ensured accurate ticket notes were maintained, providing insight into types of customer inquiries and inventory management.

Education

U

University of Oregon

Bachelor's, Sociology2016 - 2019

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.