Top Talent like Olivia are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Olivia Overstreet

Content Marketing Manager •
Available for hire fromNegotiable
Contracts
Content Lead @Cash App | KCS v6 Certified Knowledge Manager
As a Content Lead at Cash App, I have 7+ years of experience in creating and managing content for various fintech products and features. I am certified in Knowledge Centered Service (KCS), a proven methodology for optimizing and streamlining internal and external content across multiple channels and platforms. I lead a team of content specialists who collaborate with cross-functional stakeholders to ensure our customer support teams receive timely and accurate content and communication resources anytime a product, policy, or process launches. My mission is to improve the customer experience and satisfaction by providing clear, consistent, and helpful content. I have successfully supported the Lyft IPO, the Uber acquisition of Postmates, the Chime Support content channel strategy, and the Cash App launch readiness framework and internal knowledge base. I have a strong background in content strategy, knowledge management, people leadership, and customer experience and operations.

Work History

C

Content Lead, Knowledge Management

Cash AppI lead a team of diverse content specialists, strategists, and technical writers focused on driving our help content and knowledge management strategy at Cash App. My team delivers optimal launch experiences for various fintech products and features.
C

Content Lead, Product

Cash AppJul 2022 - Apr 2024 • 1 yr 10 mosAs a Content Lead for Product at Cash App, I was responsible for overseeing the creation and management of product-related content, ensuring it met the needs of our users and aligned with our overall content strategy.
C

Program Manager, Knowledge Base

ChimeJun 2021 - Jul 2022 • 1 yr 2 mosI managed the internal knowledge base for Chime Support (5,000+ agents) and owned the content channel strategy for phone, email, and live chat.
U

Content Operations Manager

UberJan 2021 - Jun 2021 • 6 mosI helped support the Uber acquisition of Postmates. I led the content workstream and the transition of the customer experience knowledge base including support documentation, policies, self-serve and automation copy, customer responses, and internal/external Help Center articles.
P

Knowledge Manager

Postmates Inc.Feb 2020 - Jan 2021 • 1 yrLeading the knowledge management and content team at Postmates, I drove the success of our internal and external support content using a VOC approach and KCS methodology. I partnered with customer experience and product teams to ensure our agents and customers were equipped with a digestible, accurate knowledge base.

Education

M

Middle Tennessee State University (MTSU)

Bachelor of Science - BS, Organizational Communication2012 - 2016
M

Middle Tennessee State University (MTSU)

Minor, Marketing2012 - 2016

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Content Lead @Cash App | KCS v6 Certified Knowledge Manager
As a Content Lead at Cash App, I have 7+ years of experience in creating and managing content for various fintech products and features. I am certified in Knowledge Centered Service (KCS), a proven methodology for optimizing and streamlining internal and external content across multiple channels and platforms. I lead a team of content specialists who collaborate with cross-functional stakeholders to ensure our customer support teams receive timely and accurate content and communication resources anytime a product, policy, or process launches. My mission is to improve the customer experience and satisfaction by providing clear, consistent, and helpful content. I have successfully supported the Lyft IPO, the Uber acquisition of Postmates, the Chime Support content channel strategy, and the Cash App launch readiness framework and internal knowledge base. I have a strong background in content strategy, knowledge management, people leadership, and customer experience and operations.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Olivia are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Olivia Overstreet

Content Marketing Manager •
Available for hire fromNegotiable
Contracts

Work History

C

Content Lead, Knowledge Management

Cash AppI lead a team of diverse content specialists, strategists, and technical writers focused on driving our help content and knowledge management strategy at Cash App. My team delivers optimal launch experiences for various fintech products and features.
C

Content Lead, Product

Cash AppJul 2022 - Apr 2024 • 1 yr 10 mosAs a Content Lead for Product at Cash App, I was responsible for overseeing the creation and management of product-related content, ensuring it met the needs of our users and aligned with our overall content strategy.
C

Program Manager, Knowledge Base

ChimeJun 2021 - Jul 2022 • 1 yr 2 mosI managed the internal knowledge base for Chime Support (5,000+ agents) and owned the content channel strategy for phone, email, and live chat.
U

Content Operations Manager

UberJan 2021 - Jun 2021 • 6 mosI helped support the Uber acquisition of Postmates. I led the content workstream and the transition of the customer experience knowledge base including support documentation, policies, self-serve and automation copy, customer responses, and internal/external Help Center articles.
P

Knowledge Manager

Postmates Inc.Feb 2020 - Jan 2021 • 1 yrLeading the knowledge management and content team at Postmates, I drove the success of our internal and external support content using a VOC approach and KCS methodology. I partnered with customer experience and product teams to ensure our agents and customers were equipped with a digestible, accurate knowledge base.

Education

M

Middle Tennessee State University (MTSU)

Bachelor of Science - BS, Organizational Communication2012 - 2016
M

Middle Tennessee State University (MTSU)

Minor, Marketing2012 - 2016

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.