Top Talent like Kathryn are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Kathryn Cavan

Customer Success Manager
Available for hire fromNegotiable
Contracts
Customer Service and Project Management Specialist
With a strong foundation in social work and political science from The Catholic University of America, I have built a diverse career in customer service and project management. My experience spans roles such as a Greeter for the Boston Red Sox, where I ensured a welcoming atmosphere for guests, and a Premium Services Club Host at Delaware North, delivering exceptional service at TD Garden events. At Kraft Sports Group, I excelled as a VIP Services Concierge, enhancing the experience for Putnam Club members at Gillette Stadium. I also managed the launch and integration of new properties at KAYAK, and as an Implementation Manager at Marriott International, I facilitated the development of training documentation for new software. My career is marked by a commitment to customer satisfaction and effective project execution across various industries.

Work History

B

Greeter

Boston Red SoxAug 2022 - Jul 2024 • 2 yrsAs a Greeter at Boston Red Sox, responsible for welcoming guests and ensuring a positive experience at the venue.
D

Premium Services Club Host

Delaware NorthSep 2018 - Jul 2024 • 5 yrs 11 mosEnsure Delivery of Excellent Customer Service at TD Garden Events, Celtics and Bruins Games, Pre and Post Game Activities for the Customers in the Premium Levels and Lounges.
K

VIP Services Concierge

Kraft Sports GroupJun 2017 - Jul 2024 • 7 yrs 2 mosGreet and Assist members in the Putnam Club. Ensure Delivery of Excellent Customer Service at Gillette Stadium Events, New England Patriots Games, and Pre and Post Game Activities.
M

Implementation Manager, Intermediary Compensation Programs

Marriott InternationalJun 2023 - Jun 2024 • 1 yr 1 moCollaborated across multiple teams for an Implementation Plan for new software - MGP. Facilitated the creation of training documentation for Intermediary Support Team.
K

Openings & Implementation Manager, Kayak Hotels

KAYAKDec 2021 - Nov 2022 • 1 yrLed the launch of new properties and oversaw the integration of KAYAK's technology into hotel operations and guest experience. Created and executed personalized and fun training programs that helped staff achieve operational goals and enhance customer satisfaction. Collaborated with internal and external teams to coordinate project logistics, solve challenging problems, and offer innovative solutions.

Education

T

The Catholic University of America

B.A. Degree (80 credits completed), Social Work, Political Science2002 - 2005

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Customer Service and Project Management Specialist
With a strong foundation in social work and political science from The Catholic University of America, I have built a diverse career in customer service and project management. My experience spans roles such as a Greeter for the Boston Red Sox, where I ensured a welcoming atmosphere for guests, and a Premium Services Club Host at Delaware North, delivering exceptional service at TD Garden events. At Kraft Sports Group, I excelled as a VIP Services Concierge, enhancing the experience for Putnam Club members at Gillette Stadium. I also managed the launch and integration of new properties at KAYAK, and as an Implementation Manager at Marriott International, I facilitated the development of training documentation for new software. My career is marked by a commitment to customer satisfaction and effective project execution across various industries.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Kathryn are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Kathryn Cavan

Customer Success Manager
Available for hire fromNegotiable
Contracts

Work History

B

Greeter

Boston Red SoxAug 2022 - Jul 2024 • 2 yrsAs a Greeter at Boston Red Sox, responsible for welcoming guests and ensuring a positive experience at the venue.
D

Premium Services Club Host

Delaware NorthSep 2018 - Jul 2024 • 5 yrs 11 mosEnsure Delivery of Excellent Customer Service at TD Garden Events, Celtics and Bruins Games, Pre and Post Game Activities for the Customers in the Premium Levels and Lounges.
K

VIP Services Concierge

Kraft Sports GroupJun 2017 - Jul 2024 • 7 yrs 2 mosGreet and Assist members in the Putnam Club. Ensure Delivery of Excellent Customer Service at Gillette Stadium Events, New England Patriots Games, and Pre and Post Game Activities.
M

Implementation Manager, Intermediary Compensation Programs

Marriott InternationalJun 2023 - Jun 2024 • 1 yr 1 moCollaborated across multiple teams for an Implementation Plan for new software - MGP. Facilitated the creation of training documentation for Intermediary Support Team.
K

Openings & Implementation Manager, Kayak Hotels

KAYAKDec 2021 - Nov 2022 • 1 yrLed the launch of new properties and oversaw the integration of KAYAK's technology into hotel operations and guest experience. Created and executed personalized and fun training programs that helped staff achieve operational goals and enhance customer satisfaction. Collaborated with internal and external teams to coordinate project logistics, solve challenging problems, and offer innovative solutions.

Education

T

The Catholic University of America

B.A. Degree (80 credits completed), Social Work, Political Science2002 - 2005

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.