Top Talent like Kimberly are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Kimberly Miller

Customer Success Manager • Graphic Designer • Sales & Business Development Manager • Sioux Falls, SD, US
Chatbots
Technology Support
Digital Art
Quality Assurance
Training
Customer Service
Available for hire fromNegotiable
Full-Time Roles
Contracts
Tech-Savvy Artist and Customer Service Guru: Elevating Experiences, Driving Sales, and Innovating Seamlessly
Digital artist and seasoned customer service specialist, I excel in the art of connecting with customers through chat, offering not just solutions but memorable experiences. With a sales-savvy mindset, I seamlessly weave customer insights into revenue-driving opportunities. My creative prowess isn't confined to art alone; it extends to problem-solving and innovation, making me an adaptable and results-driven professional.

Work History

A

Coaching Apprentice

AsurionSupervise a team of 28 Customer Services members for timely and professional customer support and sales via chat and phone. Led agents to meet service levels, schedule adherence, sales quotas, and quality standards through monitoring and tools. Assisted in the onboarding of new staff members. Analyzed and resolved customer issues in real time, providing accurate solutions and offering protection services. Collaborated on effective staff training and fostering a positive work environment. Conducted QA and performance evaluations, providing timely feedback. Managed escalated service issues and complex questions. Monitored departmental performance standards and coached employees to the highest impacting behavior. Utilized Power BI for data analysis and actionable insights. Provided feedback for performance improvement. Ensured an exceptional customer experience and efficient issue resolution as well as showing value for our protection services. Analyzed churn data for product retention strategies.

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Tech-Savvy Artist and Customer Service Guru: Elevating Experiences, Driving Sales, and Innovating Seamlessly
Digital artist and seasoned customer service specialist, I excel in the art of connecting with customers through chat, offering not just solutions but memorable experiences. With a sales-savvy mindset, I seamlessly weave customer insights into revenue-driving opportunities. My creative prowess isn't confined to art alone; it extends to problem-solving and innovation, making me an adaptable and results-driven professional.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Kimberly are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Kimberly Miller

Customer Success Manager • Graphic Designer • Sales & Business Development Manager • Sioux Falls, SD, US
Chatbots
Technology Support
Digital Art
Quality Assurance
Training
Customer Service
Available for hire fromNegotiable
Full-Time Roles
Contracts

Work History

A

Coaching Apprentice

AsurionSupervise a team of 28 Customer Services members for timely and professional customer support and sales via chat and phone. Led agents to meet service levels, schedule adherence, sales quotas, and quality standards through monitoring and tools. Assisted in the onboarding of new staff members. Analyzed and resolved customer issues in real time, providing accurate solutions and offering protection services. Collaborated on effective staff training and fostering a positive work environment. Conducted QA and performance evaluations, providing timely feedback. Managed escalated service issues and complex questions. Monitored departmental performance standards and coached employees to the highest impacting behavior. Utilized Power BI for data analysis and actionable insights. Provided feedback for performance improvement. Ensured an exceptional customer experience and efficient issue resolution as well as showing value for our protection services. Analyzed churn data for product retention strategies.

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.