Top talent is on Pangea

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Kimberly Wolfson

Product Manager • Email Marketing Specialist • Data Analyst • Chicago, IL, US
Digital Marketing
Information Systems
Social Media Management
Media Relations
Public Relations
Marketing Strategy
Marketing
Marketing Analytics
Sales Copy
Sales
Collaboration
Business Strategy
Management
Desktop Apps
Email Marketing
Entrepreneurship
End User Support
Technology Support
Agile Project Management
Account Management
Customer Experience
JIRA
NetSuite
Microsoft 365
Salesforce
IT Support
Information Technology
E-Commerce
Data Analysis
Data Management
Advertising
Digital Advertising
Market Research
Consumer Behavior
Web Analytics
Product Management
Agile
Available for hire fromNegotiable
Contracts
Full-Time Roles
Digital customer experience and data management leader who can create and automate valuable commerce, knowledge, and marketing activities that nurture and optimize your customer relationship management (CRM).
WHO I AM I am a Certified Salesforce Administrator, and Digital Product Owner and Business Analyst who has managed and led the design, implementation, and support of transformative digital customer experiences across CRM, payments, and commerce solutions, across multiple industries, including Financial Services (Banking, Accounting) Retail (Store Technology, Point of Sale Payments, and eCommerce), and Consumer Packaged Goods (CPG). WHAT I DO Embrace agile principles to collaboratively inspire and manage the planning, design, implementation, and support of integrated digital customer experiences and innovation, including websites, mobile, intranet sites, and SaaS platforms. Leverage human-centered design thinking to actively engage my scrum team and customer stakeholders to capture and deliver precise stakeholder requirements. Adopt scrum practices to lead the implementation, white glove support, and optimization of retail and experiential technologies. Empathetically guide CRM stakeholders to compliantly and proficiently adopt the CRM platform to manage and grow their business. Compile, analyze, and provide insights on consumer, market, and web analytics data. Deliver sales enablement and multichannel direct marketing solutions. HOW I ADD VALUE Transform organizational requirements, business intelligence, and value propositions into purposeful digital solutions that elevate strategic results. Foster the voice of the customer and uncover deep understanding of their daily jobs, pains, and desired gains. Ignite high level innovation and optimization discussions, bridge the cross-functional gap, decrease silos, and more easily obtain buy-in. Rigorously and openly communicate and engage with the right people and technical resources when solving business and technical problems. Proactively uncover opportunities for growth and efficiencies from market, channel, and customer data. Elevate CRM platform adoption, proficiency, and compliance, driving efficiencies and organizational growth.

Work History

A

Director of IT and Litify Product Owner (a Salesforce Platform)

Ankin LawMay 2023 - Jan 2024 • 9 mosOversaw IT support and all technology hardware and software--including operating systems, network, servers, and security, workstation applications, desktops, and telecommunications (phone and mobile and desktop business chat) and phone. Managed 75-80 firm workstations performance, including desktop computer, printer, and phones. Upgraded all our servers by partnering with Ascend Technologies. Managed three network rooms including implementing a new switch panel and preparing for a new patch panel. Managed printer installation and delegated the printer maintenance. Activated and deactivated Litify Licenses when new employees started. Partnered with Litify to create a Matter Scoring system to qualify Intakes for conversion to Matters and to aid in understanding the potential optimization of Google lead generation. Created and managed Matter Teams in Litify. Vetted and managed the installation of Adobe Sign. Determined the need for a change in the phone system to meet the firm's needs by testing call drops and audio quality.
V

Lead Commerce Systems Analyst and Product Manager

Verizon BusinessMay 2021 - May 2023 • 2 yrs 1 moManaged the performance and optimization of the Verizon My Business sales portal, including Commerce, Reporting, Service Management, Login/Usage, and Billing flows. Dependably and empathetically maintained internal and external client expectations. Proactively and rigorously managed IT and Development progress of Verizon My Business sales portal trouble tickets and their root causes and solutions. Contributed to ad hoc projects on ancillary teams, such as capturing Login customer experience feedback for upcoming user experience enhancement work. Proactively advocated digital and process enhancements that elevated our customers' daily jobs.
H

Sr. Product Manager | Salesforce Administration Certified

Hook StrategiesJan 2017 - May 2021 • 4 yrs 5 mosClient work includes: VERIZON WIRELESS (via Ampcus) Systems Analyst, Digital Product Management, Verizon Business Group. MICROSOFT (via VueData) Shopping and Commerce - Bing Program Management (Ecommerce, Affiliate Marketing). LULULEMON ATHLETICA (via Randstad) Leading the implementation, support escalation, and optimization of retail and experiential technology for the opening of Lululemon's flagship experiential store through cross-functional management of vendors and internal stakeholders, and by capturing user and corporate requirements, managing backlog expectations and delivery, and leading retrospectives. GRANT THORNTON, LLP (via Spruce Technology) Elevating the proficiency and compliance of Grant Thornton Microsoft Dynamics 365 CRM stakeholders by designing the intuitive workflow and transformative guidance content for a new CRM intranet platform on SharePoint, from user story data captured from managing, analyzing, and solving all incoming data management, process, and functional CRM user inquiries. Executing UAT testing to prepare MS Dynamics CRM and Medallia client voice software for production updates and optimizations.
W

Women in FinTech Initiative (WIFI) Chair Woman

Women in FinTech InitiativeNov 2017 - May 2020 • 2 yrs 7 mosMission - To empower women professionals, educators, students, and supporters of our mission to collectively conquer the fundamental barriers for women to universally impact the world through financial technology and business innovation. Vision - By actively hosting educational panels from leading FinTech experts, and producing career, mentorship, and community events, Women in FinTech Initiative (WIFI) will accelerate gender balance by preparing and securing more women into significant career roles, leadership opportunities, and entrepreneurship within this pioneering industry.
S

Account Executive

Screenvision MediaMay 2016 - Dec 2016 • 8 mosWon local and regional cinema advertising customers by presenting Screenvision Media's value proposition via phone, online presentations, and email.

Education

E

Emerson College

Bachelor of Science in Speech - BSSp., Marketing Communication & Advertising1997 - 1999
I

Ithaca College

Bachelor of Science - BS, Corporate Communications1995 - 1997
G

Girl Develop It Chicago

HTML, HTML5, CSS, CSS32014
G

General Assembly

Intro to SQL2016
T

Trailhead by Salesforce

Admin Beginner 201, Salesforce Administration, Pardot, Marketing Cloud2017

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Recently Active
Digital customer experience and data management leader who can create and automate valuable commerce, knowledge, and marketing activities that nurture and optimize your customer relationship management (CRM).
WHO I AM I am a Certified Salesforce Administrator, and Digital Product Owner and Business Analyst who has managed and led the design, implementation, and support of transformative digital customer experiences across CRM, payments, and commerce solutions, across multiple industries, including Financial Services (Banking, Accounting) Retail (Store Technology, Point of Sale Payments, and eCommerce), and Consumer Packaged Goods (CPG). WHAT I DO Embrace agile principles to collaboratively inspire and manage the planning, design, implementation, and support of integrated digital customer experiences and innovation, including websites, mobile, intranet sites, and SaaS platforms. Leverage human-centered design thinking to actively engage my scrum team and customer stakeholders to capture and deliver precise stakeholder requirements. Adopt scrum practices to lead the implementation, white glove support, and optimization of retail and experiential technologies. Empathetically guide CRM stakeholders to compliantly and proficiently adopt the CRM platform to manage and grow their business. Compile, analyze, and provide insights on consumer, market, and web analytics data. Deliver sales enablement and multichannel direct marketing solutions. HOW I ADD VALUE Transform organizational requirements, business intelligence, and value propositions into purposeful digital solutions that elevate strategic results. Foster the voice of the customer and uncover deep understanding of their daily jobs, pains, and desired gains. Ignite high level innovation and optimization discussions, bridge the cross-functional gap, decrease silos, and more easily obtain buy-in. Rigorously and openly communicate and engage with the right people and technical resources when solving business and technical problems. Proactively uncover opportunities for growth and efficiencies from market, channel, and customer data. Elevate CRM platform adoption, proficiency, and compliance, driving efficiencies and organizational growth.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top talent is on Pangea

You are viewing Kimberly's profile as a guest. Book a free call with our team to discuss your options for hiring fractional workers on Pangea's industry-leading talent marketplace.

Kimberly Wolfson

Product Manager • Email Marketing Specialist • Data Analyst • Chicago, IL, US
Digital Marketing
Information Systems
Social Media Management
Media Relations
Public Relations
Marketing Strategy
Marketing
Marketing Analytics
Sales Copy
Sales
Collaboration
Business Strategy
Management
Desktop Apps
Email Marketing
Entrepreneurship
End User Support
Technology Support
Agile Project Management
Account Management
Customer Experience
JIRA
NetSuite
Microsoft 365
Salesforce
IT Support
Information Technology
E-Commerce
Data Analysis
Data Management
Advertising
Digital Advertising
Market Research
Consumer Behavior
Web Analytics
Product Management
Agile
Available for hire fromNegotiable
Contracts
Full-Time Roles

Work History

A

Director of IT and Litify Product Owner (a Salesforce Platform)

Ankin LawMay 2023 - Jan 2024 • 9 mosOversaw IT support and all technology hardware and software--including operating systems, network, servers, and security, workstation applications, desktops, and telecommunications (phone and mobile and desktop business chat) and phone. Managed 75-80 firm workstations performance, including desktop computer, printer, and phones. Upgraded all our servers by partnering with Ascend Technologies. Managed three network rooms including implementing a new switch panel and preparing for a new patch panel. Managed printer installation and delegated the printer maintenance. Activated and deactivated Litify Licenses when new employees started. Partnered with Litify to create a Matter Scoring system to qualify Intakes for conversion to Matters and to aid in understanding the potential optimization of Google lead generation. Created and managed Matter Teams in Litify. Vetted and managed the installation of Adobe Sign. Determined the need for a change in the phone system to meet the firm's needs by testing call drops and audio quality.
V

Lead Commerce Systems Analyst and Product Manager

Verizon BusinessMay 2021 - May 2023 • 2 yrs 1 moManaged the performance and optimization of the Verizon My Business sales portal, including Commerce, Reporting, Service Management, Login/Usage, and Billing flows. Dependably and empathetically maintained internal and external client expectations. Proactively and rigorously managed IT and Development progress of Verizon My Business sales portal trouble tickets and their root causes and solutions. Contributed to ad hoc projects on ancillary teams, such as capturing Login customer experience feedback for upcoming user experience enhancement work. Proactively advocated digital and process enhancements that elevated our customers' daily jobs.
H

Sr. Product Manager | Salesforce Administration Certified

Hook StrategiesJan 2017 - May 2021 • 4 yrs 5 mosClient work includes: VERIZON WIRELESS (via Ampcus) Systems Analyst, Digital Product Management, Verizon Business Group. MICROSOFT (via VueData) Shopping and Commerce - Bing Program Management (Ecommerce, Affiliate Marketing). LULULEMON ATHLETICA (via Randstad) Leading the implementation, support escalation, and optimization of retail and experiential technology for the opening of Lululemon's flagship experiential store through cross-functional management of vendors and internal stakeholders, and by capturing user and corporate requirements, managing backlog expectations and delivery, and leading retrospectives. GRANT THORNTON, LLP (via Spruce Technology) Elevating the proficiency and compliance of Grant Thornton Microsoft Dynamics 365 CRM stakeholders by designing the intuitive workflow and transformative guidance content for a new CRM intranet platform on SharePoint, from user story data captured from managing, analyzing, and solving all incoming data management, process, and functional CRM user inquiries. Executing UAT testing to prepare MS Dynamics CRM and Medallia client voice software for production updates and optimizations.
W

Women in FinTech Initiative (WIFI) Chair Woman

Women in FinTech InitiativeNov 2017 - May 2020 • 2 yrs 7 mosMission - To empower women professionals, educators, students, and supporters of our mission to collectively conquer the fundamental barriers for women to universally impact the world through financial technology and business innovation. Vision - By actively hosting educational panels from leading FinTech experts, and producing career, mentorship, and community events, Women in FinTech Initiative (WIFI) will accelerate gender balance by preparing and securing more women into significant career roles, leadership opportunities, and entrepreneurship within this pioneering industry.
S

Account Executive

Screenvision MediaMay 2016 - Dec 2016 • 8 mosWon local and regional cinema advertising customers by presenting Screenvision Media's value proposition via phone, online presentations, and email.

Education

E

Emerson College

Bachelor of Science in Speech - BSSp., Marketing Communication & Advertising1997 - 1999
I

Ithaca College

Bachelor of Science - BS, Corporate Communications1995 - 1997
G

Girl Develop It Chicago

HTML, HTML5, CSS, CSS32014
G

General Assembly

Intro to SQL2016
T

Trailhead by Salesforce

Admin Beginner 201, Salesforce Administration, Pardot, Marketing Cloud2017

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
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