Top Talent like Paul are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Paul Aqua

Customer Success Manager • Operations Manager • Oakland, CA, US
AI
Product Management
Monday.com
Microsoft Excel
JIRA
Zendesk
Salesforce
Account Management
Available for hire fromNegotiable
Full-Time Roles
Contracts
Customer-centric customer success manager with a passion with for developing customer journey maps.
Paul is a highly accomplished Customer Success Manager with a strong track record of success in the dynamic world of startups. With seven years of experience, John has honed his expertise in the areas of fintech, adtech, work operating systems, and real estate. Throughout his career, Paul has consistently demonstrated a passion for driving customer satisfaction and delivering exceptional results. He possesses a deep understanding of the unique challenges faced by startups in various industries and has a proven ability to develop and execute customer success strategies that optimize client engagement and retention.

Projects

Resume

Resume

Work History

A

Enterprise Customer Success Manager

Ambassador softwareSep 2022 - Sep 2023 • 1 yr 1 moIncreased customer satisfaction by 15% through proactive and personalized customer outreach, measured by monthly NPS scores. • Managed 54 clients with a book of business of 2.4 million dollars • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
U

Asset Management Analyst

UnisonMar 2021 - Apr 2022 • 1 yr 2 mosRoutinely managed enterprise-level case sizes ranging from $50k ACV up to $800k ACV with average deal size being $300k. • Built out call tracking dashboard to monitor support agents for OKR project for the fall of 2021. • Brought in over 28.5 million dollars in gross revenue in my tenure at Unison. The highest quarter was bringing in 11.8 million in gross revenue. • The average case volume was managing 50 accounts per month with roughly 30 of those being revenue generating accounts
M

Mid Market Customer Success Manager

Monday.comOct 2019 - Mar 2021 • 1 yr 6 mos• Conduct QBR's while monitoring customer's overall health for proactive decision-making and achieving 90% target renewal. • Implement client up-sells to increase monthly recurring revenue (MRR) by 15% in 2021. • Gathered customer feedback to improve customer satisfaction while reducing customer churn by 20% over tenure. • The average account value was $7500, bringing annual recurring revenue managed in book of business to $2.25 million
C

Onboarding Lead

CanvasFeb 2019 - Oct 2019 • 9 mosPurchased over 100 vehicles for our fleet worth over $2.1 million dollars, This resulted in increasing revenue by over $85,000 a month. • Assisted in growing Canvas's from 4 dealership partner groups to 32 different dealership partnerships across 3 national markets. • Solely managed and maintained relationships with 11 dealerships partnership groups across the SF Bay Area and LA markets. • Worked directly with C-level executives to onboard them onto our Canvas Mobile Platform.
E

Community Director

Eaton Capital ManagementJan 2017 - Jan 2019 • 2 yrs 1 moManaged rent collection as well reducing delinquencies by 32%. • Exceeded retention quota by having 90% of residents renew. • Managed a 305-unit luxury building, equaling $6.8 million in annual reoccurring revenue. • Managed a team of 3 leasing consultants.
R

Customer Support Specialist

RobinhoodFeb 2015 - Feb 2017 • 2 yrs 1 moDelivered exceptional customer service by promptly addressing inquiries and resolving issues, leading to a 95% customer satisfaction rate. Efficiently managed a high volume of customer support tickets, skillfully prioritizing and escalating complex cases to the relevant teams for speedy resolution. Employed via third party company Voxpro. Collaborated cross-functionally with sales and product teams to identify and address customer pain points, ultimately implementing effective solutions that contributed to a 10% increase in customer retention rate.

Education

Western Governors University

Bachelors Degree, AccountApr 2020 - Apr 2022

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Customer-centric customer success manager with a passion with for developing customer journey maps.
Paul is a highly accomplished Customer Success Manager with a strong track record of success in the dynamic world of startups. With seven years of experience, John has honed his expertise in the areas of fintech, adtech, work operating systems, and real estate. Throughout his career, Paul has consistently demonstrated a passion for driving customer satisfaction and delivering exceptional results. He possesses a deep understanding of the unique challenges faced by startups in various industries and has a proven ability to develop and execute customer success strategies that optimize client engagement and retention.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Paul are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Paul Aqua

Customer Success Manager • Operations Manager • Oakland, CA, US
AI
Product Management
Monday.com
Microsoft Excel
JIRA
Zendesk
Salesforce
Account Management
Available for hire fromNegotiable
Full-Time Roles
Contracts

Projects

Resume

Resume

Work History

A

Enterprise Customer Success Manager

Ambassador softwareSep 2022 - Sep 2023 • 1 yr 1 moIncreased customer satisfaction by 15% through proactive and personalized customer outreach, measured by monthly NPS scores. • Managed 54 clients with a book of business of 2.4 million dollars • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
U

Asset Management Analyst

UnisonMar 2021 - Apr 2022 • 1 yr 2 mosRoutinely managed enterprise-level case sizes ranging from $50k ACV up to $800k ACV with average deal size being $300k. • Built out call tracking dashboard to monitor support agents for OKR project for the fall of 2021. • Brought in over 28.5 million dollars in gross revenue in my tenure at Unison. The highest quarter was bringing in 11.8 million in gross revenue. • The average case volume was managing 50 accounts per month with roughly 30 of those being revenue generating accounts
M

Mid Market Customer Success Manager

Monday.comOct 2019 - Mar 2021 • 1 yr 6 mos• Conduct QBR's while monitoring customer's overall health for proactive decision-making and achieving 90% target renewal. • Implement client up-sells to increase monthly recurring revenue (MRR) by 15% in 2021. • Gathered customer feedback to improve customer satisfaction while reducing customer churn by 20% over tenure. • The average account value was $7500, bringing annual recurring revenue managed in book of business to $2.25 million
C

Onboarding Lead

CanvasFeb 2019 - Oct 2019 • 9 mosPurchased over 100 vehicles for our fleet worth over $2.1 million dollars, This resulted in increasing revenue by over $85,000 a month. • Assisted in growing Canvas's from 4 dealership partner groups to 32 different dealership partnerships across 3 national markets. • Solely managed and maintained relationships with 11 dealerships partnership groups across the SF Bay Area and LA markets. • Worked directly with C-level executives to onboard them onto our Canvas Mobile Platform.
E

Community Director

Eaton Capital ManagementJan 2017 - Jan 2019 • 2 yrs 1 moManaged rent collection as well reducing delinquencies by 32%. • Exceeded retention quota by having 90% of residents renew. • Managed a 305-unit luxury building, equaling $6.8 million in annual reoccurring revenue. • Managed a team of 3 leasing consultants.
R

Customer Support Specialist

RobinhoodFeb 2015 - Feb 2017 • 2 yrs 1 moDelivered exceptional customer service by promptly addressing inquiries and resolving issues, leading to a 95% customer satisfaction rate. Efficiently managed a high volume of customer support tickets, skillfully prioritizing and escalating complex cases to the relevant teams for speedy resolution. Employed via third party company Voxpro. Collaborated cross-functionally with sales and product teams to identify and address customer pain points, ultimately implementing effective solutions that contributed to a 10% increase in customer retention rate.

Education

Western Governors University

Bachelors Degree, AccountApr 2020 - Apr 2022

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.