Top Talent like Kyle are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Kyle Croce

Customer Success Manager
Hammonton, NJ, US
Sales
Leadership
Negotiation
Customer Experience
Available for hire fromNegotiable
Full-Time Roles
Contracts
Empathetic Customer Service Ace with decades of experience.
I have a proven track record of success in customer service, having worked at Mojo, a sports stock market, and Coinbase, a leading cryptocurrency exchange. My experience at these companies has honed my ability to provide excellent service to customers and handle difficult situations with professionalism and poise. In addition, my insurance license in multiple states and my experience working in a personal lines contact center have given me a strong foundation in the industry. In addition to my professional experience, I am proficient in Microsoft Word, Access, and Outlook and have received numerous letters of accommodation and compliments from current insureds and applicants. I am also available to start immediately.

Projects

None.

I don’t have one.

Work History

M

Customer Experience Agent

MojoInteract with Mojo customers via calls, chats and email, ensuring timely, friendly and professional responses to all inquiries. -Support fellow Mojo teammates (both in and outside of Customer Success) in an ever-evolving, sometimes chaotic, customer-focused environment. -Respond to Customer interactions via Email and Phone. -Relay important feedback received from customers to Product and Sales teams through accurate post-interaction wrap up Participate in periodic roundtable debriefs and ongoing training sessions.
C

Customer Service Agent Tier 2

CoinbaseFeb 2022 - Jun 2022 • 5 mos-Responsible for providing support for Coinbase customers by investigating, troubleshooting and resolving customer issues across multiple channels (email, social and/or chat). -Assisted with Managing, prioritizing, and responding to Tier 2+ issues, inquiries, and escalations within Crypto Operations, Identity Operations, Compliance Operations, Policy Operations, Product Operations, Payment Operations, and Retail Operations. Worked with our Legal teams to investigate and respond to formal customer complaints. Participated in an on-call rotation to handle hi-priority queues and provide daily handovers to global operational teams. -Communicate with internal and external partners in an effective, tactical, and empathetic manner. Proactively drive impactful changes across workflows, policies and tools by working with internal support teams and vendor partners. -Set a high bar for support analysts within the organization by setting an example through performance and work ethic. -Resolve inquiries received via phone, email, and internal using Salesforce, Decision Tree, in a timeframe consistent to department and team service levels and goals Work collaboratively with customers and various internal resources to achieve desired results. -Cross-functional teams include Product, Marketing, Training, Implementation, and Engineering teams. -Own and address customer needs and product issues from inception to resolution, including customer onboarding/development, diagnosing/ resolving technical issues, and escalation support.
N

Mutli-Line Insurance Producer

NJM Insurance GroupSep 2016 - Mar 2022 • 5 yrs 6 mosUsing NJM’s Mission, Vision, and Values offer products and services, knowledge, and feedback to current, new, and prospective applicants about all lines of applicable insurance coverage offered and provided by NJM. Respond accurately and effectively to an equitable proportion of telephone inquiries from prospective and current policyholders. Complete necessary follow ups and workflow transactions in a timely and efficient manner. Provide quality assistance and customer service in a professional and timely manner. Navigate in a computerized environment to access appropriate information to service the policyholder for their questions regarding Homeowners, Automobile, and Umbrella policies.

Education

A

Atlantic Cape Community College

Associate DegreeSep 2012 - May 2014

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Empathetic Customer Service Ace with decades of experience.
I have a proven track record of success in customer service, having worked at Mojo, a sports stock market, and Coinbase, a leading cryptocurrency exchange. My experience at these companies has honed my ability to provide excellent service to customers and handle difficult situations with professionalism and poise. In addition, my insurance license in multiple states and my experience working in a personal lines contact center have given me a strong foundation in the industry. In addition to my professional experience, I am proficient in Microsoft Word, Access, and Outlook and have received numerous letters of accommodation and compliments from current insureds and applicants. I am also available to start immediately.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Kyle are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Kyle Croce

Customer Success Manager
Hammonton, NJ, US
Sales
Leadership
Negotiation
Customer Experience
Available for hire fromNegotiable
Full-Time Roles
Contracts

Projects

None.

I don’t have one.

Work History

M

Customer Experience Agent

MojoInteract with Mojo customers via calls, chats and email, ensuring timely, friendly and professional responses to all inquiries. -Support fellow Mojo teammates (both in and outside of Customer Success) in an ever-evolving, sometimes chaotic, customer-focused environment. -Respond to Customer interactions via Email and Phone. -Relay important feedback received from customers to Product and Sales teams through accurate post-interaction wrap up Participate in periodic roundtable debriefs and ongoing training sessions.
C

Customer Service Agent Tier 2

CoinbaseFeb 2022 - Jun 2022 • 5 mos-Responsible for providing support for Coinbase customers by investigating, troubleshooting and resolving customer issues across multiple channels (email, social and/or chat). -Assisted with Managing, prioritizing, and responding to Tier 2+ issues, inquiries, and escalations within Crypto Operations, Identity Operations, Compliance Operations, Policy Operations, Product Operations, Payment Operations, and Retail Operations. Worked with our Legal teams to investigate and respond to formal customer complaints. Participated in an on-call rotation to handle hi-priority queues and provide daily handovers to global operational teams. -Communicate with internal and external partners in an effective, tactical, and empathetic manner. Proactively drive impactful changes across workflows, policies and tools by working with internal support teams and vendor partners. -Set a high bar for support analysts within the organization by setting an example through performance and work ethic. -Resolve inquiries received via phone, email, and internal using Salesforce, Decision Tree, in a timeframe consistent to department and team service levels and goals Work collaboratively with customers and various internal resources to achieve desired results. -Cross-functional teams include Product, Marketing, Training, Implementation, and Engineering teams. -Own and address customer needs and product issues from inception to resolution, including customer onboarding/development, diagnosing/ resolving technical issues, and escalation support.
N

Mutli-Line Insurance Producer

NJM Insurance GroupSep 2016 - Mar 2022 • 5 yrs 6 mosUsing NJM’s Mission, Vision, and Values offer products and services, knowledge, and feedback to current, new, and prospective applicants about all lines of applicable insurance coverage offered and provided by NJM. Respond accurately and effectively to an equitable proportion of telephone inquiries from prospective and current policyholders. Complete necessary follow ups and workflow transactions in a timely and efficient manner. Provide quality assistance and customer service in a professional and timely manner. Navigate in a computerized environment to access appropriate information to service the policyholder for their questions regarding Homeowners, Automobile, and Umbrella policies.

Education

A

Atlantic Cape Community College

Associate DegreeSep 2012 - May 2014

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.