Top Talent like Lidia are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Lidia Cabrera

Operations Manager •
Available for hire fromNegotiable
Contracts
Global Expansion Leader | COO | Strategist
With a diverse educational background from the University of North Texas, focusing on Digital Retail and Integrative Studies, I have developed a robust skill set in consumer experience management and psychology. As the Co-Founder and COO of Professional Global Alliance SA de CV, I have successfully led the company's global expansion into El Salvador, optimizing supply chain processes and enhancing operational efficiency. My strategic leadership has resulted in a 35% cost reduction and a 20% improvement in efficiency. Previously, I served as a Customer Support Analyst at Coinbase, where I resolved complex customer issues and managed Tier 2 inquiries. My experience also includes roles at The Container Store, where I excelled in customer service and custom space design. My career is marked by a commitment to enhancing customer satisfaction and driving business growth through innovative strategies and effective team management.

Work History

P

Co-Founder | COO

Professional Global Alliance SA de CVSpearheaded the company’s global expansion into El Salvador, establishing key partnerships with international suppliers and vendors. Led operational management, focusing on optimizing global supply chain processes, logistics, and regulatory compliance across multiple regions. Successfully negotiated contracts and streamlined operations, reducing costs by 35% and driving profitability. Managed a cross-functional team across different markets, improving operational efficiency by 20% and ensuring seamless coordination between global stakeholders. Directed international brand development initiatives to strengthen market presence and create growth opportunities. Oversaw customs duties, tariffs, and trade compliance, ensuring the smooth import and export of goods while adhering to local and international regulations. Utilized data-driven strategies and CRM tools to enhance customer relationship management, resulting in increased customer retention and satisfaction.
C

Customer Support Analyst

CoinbaseOct 2021 - Jun 2022 • 9 mosResponsible for providing support for Coinbase customers by investigating, troubleshooting, and resolving customer issues. Took ownership and used critical thinking to find the root cause and solve the customer issue on the first contact of 300-400 calls a month. Managed, prioritized, and responded to Tier 2 issues, inquiries, and escalations. Used all available resources to ensure high standards are met and work is carried out in the most efficient manner.
A

Research and Data Collector Intern

Altman IncSep 2020 - Sep 2020 • 1 moCollaborated and communicated with a team of students and project managers. Meticulously researched over 300 companies to gather historic information. Organized the data requested and completed the project before the deadline and error-free.
T

Email and Chat Customer Coordinator

The Container StoreDec 2017 - Jul 2018 • 8 mosPromoted to position and developed a reputation as an efficient service provider in a fast-paced environment with high levels of accuracy and consistently met performance benchmarks on multiple live chats and email. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems or providing information quickly and efficiently by understanding the needs and wants of the customers. Skillfully created and designed custom spaces all while providing an outstanding customer experience.
T

Customer Coordinator

The Container StoreAug 2017 - Dec 2017 • 5 mosMaintained a high-volume workload within a fast-paced environment by providing exceptional customer service while handling inbound calls by quickly assessing customers' needs and proactively provided solutions while navigating multiple applications to resolve providers' inquiries. Created, designed, and edited custom space designs with skillful accuracy and excellent customer service.

Education

U

University of North Texas

Digital Retail w/ a Minor in Consumer Experience Management2017 - 2020
U

University of North Texas

Integrative Studies: Concentrations in Psychology, Counseling and Behavioral Analysis, Clinical, Counseling and Applied Psychology2004 - 2010

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Global Expansion Leader | COO | Strategist
With a diverse educational background from the University of North Texas, focusing on Digital Retail and Integrative Studies, I have developed a robust skill set in consumer experience management and psychology. As the Co-Founder and COO of Professional Global Alliance SA de CV, I have successfully led the company's global expansion into El Salvador, optimizing supply chain processes and enhancing operational efficiency. My strategic leadership has resulted in a 35% cost reduction and a 20% improvement in efficiency. Previously, I served as a Customer Support Analyst at Coinbase, where I resolved complex customer issues and managed Tier 2 inquiries. My experience also includes roles at The Container Store, where I excelled in customer service and custom space design. My career is marked by a commitment to enhancing customer satisfaction and driving business growth through innovative strategies and effective team management.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Lidia are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Lidia Cabrera

Operations Manager •
Available for hire fromNegotiable
Contracts

Work History

P

Co-Founder | COO

Professional Global Alliance SA de CVSpearheaded the company’s global expansion into El Salvador, establishing key partnerships with international suppliers and vendors. Led operational management, focusing on optimizing global supply chain processes, logistics, and regulatory compliance across multiple regions. Successfully negotiated contracts and streamlined operations, reducing costs by 35% and driving profitability. Managed a cross-functional team across different markets, improving operational efficiency by 20% and ensuring seamless coordination between global stakeholders. Directed international brand development initiatives to strengthen market presence and create growth opportunities. Oversaw customs duties, tariffs, and trade compliance, ensuring the smooth import and export of goods while adhering to local and international regulations. Utilized data-driven strategies and CRM tools to enhance customer relationship management, resulting in increased customer retention and satisfaction.
C

Customer Support Analyst

CoinbaseOct 2021 - Jun 2022 • 9 mosResponsible for providing support for Coinbase customers by investigating, troubleshooting, and resolving customer issues. Took ownership and used critical thinking to find the root cause and solve the customer issue on the first contact of 300-400 calls a month. Managed, prioritized, and responded to Tier 2 issues, inquiries, and escalations. Used all available resources to ensure high standards are met and work is carried out in the most efficient manner.
A

Research and Data Collector Intern

Altman IncSep 2020 - Sep 2020 • 1 moCollaborated and communicated with a team of students and project managers. Meticulously researched over 300 companies to gather historic information. Organized the data requested and completed the project before the deadline and error-free.
T

Email and Chat Customer Coordinator

The Container StoreDec 2017 - Jul 2018 • 8 mosPromoted to position and developed a reputation as an efficient service provider in a fast-paced environment with high levels of accuracy and consistently met performance benchmarks on multiple live chats and email. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems or providing information quickly and efficiently by understanding the needs and wants of the customers. Skillfully created and designed custom spaces all while providing an outstanding customer experience.
T

Customer Coordinator

The Container StoreAug 2017 - Dec 2017 • 5 mosMaintained a high-volume workload within a fast-paced environment by providing exceptional customer service while handling inbound calls by quickly assessing customers' needs and proactively provided solutions while navigating multiple applications to resolve providers' inquiries. Created, designed, and edited custom space designs with skillful accuracy and excellent customer service.

Education

U

University of North Texas

Digital Retail w/ a Minor in Consumer Experience Management2017 - 2020
U

University of North Texas

Integrative Studies: Concentrations in Psychology, Counseling and Behavioral Analysis, Clinical, Counseling and Applied Psychology2004 - 2010

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.