Top Talent like Linda are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Linda Muthoni Irungu

Customer Success Manager
Sales Operations Manager
Operations Manager
Nairobi, Nairobi County, KE
Open to relocation
Time Management
Communication
Hospitality
Customer Relationship Management
Customer Experience
Graphic Design
Available for hire fromNegotiable
Full-Time Roles
Proven expertise in customer success and care, ensuring high satisfaction levels through attentive tailored service. Skilled in streamlining operation
Experienced in customer service and operations management, I excel at transforming customer satisfaction levels by strategically streamlining processes. I believe in delivering clear, consistent, and sometimes unconventional solutions that keep customers loyal. With a track record of boosting operational efficiency, I’m driven to create customer-centric environments that push boundaries and exceed expectations.

Projects

SEWING HAIR ACCESSORIES.

I've been working on a project creating unique, handmade hair accessories designed to combine style with hair protection. Using high-quality, gentle materials, I focus on crafting pieces like scrunchies, reversible bonnets, and hair bows that are not only beautiful but also comfortable and functional. My goal is to offer accessories that cater to diverse styles while protecting hair from damage, adding value for customers who want both fashion and care in one products.See More

Work History

M

Customer Care Executive

Mama Maggie's KitchenJan 2019 - May 2022 • 3 yrs 5 mos*Greeting and Seating: Welcoming guests, managing reservations, and seating guests promptly. *Resolving Complaints: Addressing and resolving guest concerns to ensure a positive dining experience. *Coordinating with Staff: Communicating with waitstaff, kitchen, and management to deliver timely service. *Customer Feedback Collection: Gathering feedback to identify areas for improvement. *Promoting Services and Specials: Informing guests about daily specials, promotions, or events to enhance their experience. *Ensuring Cleanliness and Organization: Monitoring the dining area for cleanliness and a welcoming atmosphere.
M

Operations manager

Maggie's kitchen Full-time EmployeeMay 2022 - Aug 2024 • 2 yrs 4 mos*Customer Satisfaction: Addressing guest concerns and enhancing overall dining experience. *Process Improvement: Streamlining operations to increase efficiency and reduce waste. *Staff Management: Hiring, training, scheduling, and supervising staff to optimize performance. *Inventory and Supply Chain: Managing inventory, ordering supplies, and coordinating with vendors to maintain stock levels. *Quality Control: Ensuring food quality, cleanliness, and adherence to health and safety standards. *Financial Oversight: Monitoring budgets, controlling costs, and maximizing revenue.

Education

U

Utalli Kenya College

Diploma, Airline Flight Attendant2018 - 2020
S

St Joseph Mukasa College

Diploma, Graphics Design2017 - 2019
U

Utalii Kenya College

Diploma Customer Service, Customer Service Management2018 - 2019

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Proven expertise in customer success and care, ensuring high satisfaction levels through attentive tailored service. Skilled in streamlining operation
Experienced in customer service and operations management, I excel at transforming customer satisfaction levels by strategically streamlining processes. I believe in delivering clear, consistent, and sometimes unconventional solutions that keep customers loyal. With a track record of boosting operational efficiency, I’m driven to create customer-centric environments that push boundaries and exceed expectations.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Linda are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Linda Muthoni Irungu

Customer Success Manager
Sales Operations Manager
Operations Manager
Nairobi, Nairobi County, KE
Open to relocation
Time Management
Communication
Hospitality
Customer Relationship Management
Customer Experience
Graphic Design
Available for hire fromNegotiable
Full-Time Roles

Projects

SEWING HAIR ACCESSORIES.

I've been working on a project creating unique, handmade hair accessories designed to combine style with hair protection. Using high-quality, gentle materials, I focus on crafting pieces like scrunchies, reversible bonnets, and hair bows that are not only beautiful but also comfortable and functional. My goal is to offer accessories that cater to diverse styles while protecting hair from damage, adding value for customers who want both fashion and care in one products.

Work History

M

Customer Care Executive

Mama Maggie's KitchenJan 2019 - May 2022 • 3 yrs 5 mos*Greeting and Seating: Welcoming guests, managing reservations, and seating guests promptly. *Resolving Complaints: Addressing and resolving guest concerns to ensure a positive dining experience. *Coordinating with Staff: Communicating with waitstaff, kitchen, and management to deliver timely service. *Customer Feedback Collection: Gathering feedback to identify areas for improvement. *Promoting Services and Specials: Informing guests about daily specials, promotions, or events to enhance their experience. *Ensuring Cleanliness and Organization: Monitoring the dining area for cleanliness and a welcoming atmosphere.
M

Operations manager

Maggie's kitchen Full-time EmployeeMay 2022 - Aug 2024 • 2 yrs 4 mos*Customer Satisfaction: Addressing guest concerns and enhancing overall dining experience. *Process Improvement: Streamlining operations to increase efficiency and reduce waste. *Staff Management: Hiring, training, scheduling, and supervising staff to optimize performance. *Inventory and Supply Chain: Managing inventory, ordering supplies, and coordinating with vendors to maintain stock levels. *Quality Control: Ensuring food quality, cleanliness, and adherence to health and safety standards. *Financial Oversight: Monitoring budgets, controlling costs, and maximizing revenue.

Education

U

Utalli Kenya College

Diploma, Airline Flight Attendant2018 - 2020
S

St Joseph Mukasa College

Diploma, Graphics Design2017 - 2019
U

Utalii Kenya College

Diploma Customer Service, Customer Service Management2018 - 2019

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.