Top Talent like LizAnn are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

LizAnn (Nealing) Boyle

Operations Manager
Customer Success Manager
Denver, CO, US
Operations Management
Customer Experience
Customer Service
Product Support
Available for hire fromNegotiable
Contracts
Senior Director of Customer Experience | Retention & CSAT Leader | Builds High-Performance CX Teams
Customer Experience leader with a strategic mindset and a track record of delivering high-impact results across multiple roles and industries. With eleven years of experience, I specialize in designing and implementing CX strategies that drive customer satisfaction, reduce churn, and foster long-term relationships. In my current role as Senior Director of Customer Experience at Sign In Solutions, I lead a fast-growing CX organization, guiding strategic initiatives and cross-functional collaboration. Previously, I steered the CX function at The Receptionist after its acquisition, delivering for ~5,500 accounts, maintaining churn well below industry averages, and optimizing a $1M budget through our Radical Support philosophy, which I helped evolve. I thrive in cross-functional environments, building high-performing teams and partnering with customers to ensure success. Always seeking new ways to deliver value and stay ahead of industry trends, I’m passionate about creating exceptional customer experiences that set companies apart.

Work History

S

Senior Director of Customer Experience

Sign In Solutions | Visitor Management System
T

Director of Customer Experience

The ReceptionistMar 2022 - Jan 2026 • 3 yrs 11 mosLed CX department post-sale for ~5,500 accounts; maintained churn below industry averages; managed a $1M departmental budget; oversaw rollout of a new product and supported post-sale initiatives after the acquisition.
A

Retention and Billing Manager

ActiveCampaignJan 2021 - Mar 2022 • 1 yr 3 mosLed an eight-person churn analytics team; mitigated churn through proactive engagement; drove revenue retention and implemented billing playbooks; supported ARR recovery.
G

Customer Support Manager

Greenhouse SoftwareOct 2018 - Dec 2020 • 2 yrs 3 mosLed a five-person support team across SMB-MM-Enterprise; achieved >95% CSAT; improved QA processes resulting in more coaching opportunities; hired and trained 15 specialists.
E

Customer Experience Manager

eBallotJul 2017 - Aug 2018 • 1 yr 2 mosLed a three-member CX team for enterprise clients; managed 150+ voting events; maintained 96% team client satisfaction; audited processes to improve implementation quality.
E

Marketing Manager

eBallotJun 2016 - Jul 2017 • 1 yr 2 mosLed content marketing campaigns through HubSpot; doubled leads year over year; improved SEO; broadened vertical reach.
E

Marketing Coordinator

E2openFeb 2014 - Jun 2016 • 2 yrs 5 mosLed online and offline lead generation through Marketo and Salesforce; managed events/tradeshows; produced RFP/RFI content; improved social media presence and lead conversion.
A

Customer Success Manager

AbrigoAug 2012 - Nov 2013 • 1 yr 4 mosAdvised customers on revenue growth using Abrigo; delivered training; exceeded revenue goals by ~8.6% monthly; supported 150 Enterprise firms.

Education

F

Florida State University - Herbert Wertheim College of Business

Masters of Science, Marketing2011 - 2012
F

Florida State University - Herbert Wertheim College of Business

Bachelor of Science, Marketing2007 - 2011
E

Episcopal School of Jacksonville

Diploma2007

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Senior Director of Customer Experience | Retention & CSAT Leader | Builds High-Performance CX Teams
Customer Experience leader with a strategic mindset and a track record of delivering high-impact results across multiple roles and industries. With eleven years of experience, I specialize in designing and implementing CX strategies that drive customer satisfaction, reduce churn, and foster long-term relationships. In my current role as Senior Director of Customer Experience at Sign In Solutions, I lead a fast-growing CX organization, guiding strategic initiatives and cross-functional collaboration. Previously, I steered the CX function at The Receptionist after its acquisition, delivering for ~5,500 accounts, maintaining churn well below industry averages, and optimizing a $1M budget through our Radical Support philosophy, which I helped evolve. I thrive in cross-functional environments, building high-performing teams and partnering with customers to ensure success. Always seeking new ways to deliver value and stay ahead of industry trends, I’m passionate about creating exceptional customer experiences that set companies apart.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like LizAnn are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

LizAnn (Nealing) Boyle

Operations Manager
Customer Success Manager
Denver, CO, US
Operations Management
Customer Experience
Customer Service
Product Support
Available for hire fromNegotiable
Contracts

Work History

S

Senior Director of Customer Experience

Sign In Solutions | Visitor Management System
T

Director of Customer Experience

The ReceptionistMar 2022 - Jan 2026 • 3 yrs 11 mosLed CX department post-sale for ~5,500 accounts; maintained churn below industry averages; managed a $1M departmental budget; oversaw rollout of a new product and supported post-sale initiatives after the acquisition.
A

Retention and Billing Manager

ActiveCampaignJan 2021 - Mar 2022 • 1 yr 3 mosLed an eight-person churn analytics team; mitigated churn through proactive engagement; drove revenue retention and implemented billing playbooks; supported ARR recovery.
G

Customer Support Manager

Greenhouse SoftwareOct 2018 - Dec 2020 • 2 yrs 3 mosLed a five-person support team across SMB-MM-Enterprise; achieved >95% CSAT; improved QA processes resulting in more coaching opportunities; hired and trained 15 specialists.
E

Customer Experience Manager

eBallotJul 2017 - Aug 2018 • 1 yr 2 mosLed a three-member CX team for enterprise clients; managed 150+ voting events; maintained 96% team client satisfaction; audited processes to improve implementation quality.
E

Marketing Manager

eBallotJun 2016 - Jul 2017 • 1 yr 2 mosLed content marketing campaigns through HubSpot; doubled leads year over year; improved SEO; broadened vertical reach.
E

Marketing Coordinator

E2openFeb 2014 - Jun 2016 • 2 yrs 5 mosLed online and offline lead generation through Marketo and Salesforce; managed events/tradeshows; produced RFP/RFI content; improved social media presence and lead conversion.
A

Customer Success Manager

AbrigoAug 2012 - Nov 2013 • 1 yr 4 mosAdvised customers on revenue growth using Abrigo; delivered training; exceeded revenue goals by ~8.6% monthly; supported 150 Enterprise firms.

Education

F

Florida State University - Herbert Wertheim College of Business

Masters of Science, Marketing2011 - 2012
F

Florida State University - Herbert Wertheim College of Business

Bachelor of Science, Marketing2007 - 2011
E

Episcopal School of Jacksonville

Diploma2007

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.