Top Talent like Lorna are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Lorna Giles

Sales & Business Development Manager • Louisville, KY, US
Account Management
Customer Experience
Quality Assurance
Training
Email Support
Customer Relationship Management
Consumer Relations
Customer Service
Available for hire fromNegotiable
Contracts
Customer Service Professional with Management Experience
With a background in customer service and management, I have honed my skills in providing exceptional service and fostering strong relationships with clients. My experience includes serving as a Food Server at Cracker Barrel, where I enhanced customer satisfaction through personalized service and contributed to team morale. As a Call Center Representative at Spectrum, I achieved high satisfaction ratings by resolving customer issues promptly and providing personalized assistance. In my role as Store Manager at Family Dollar, I led a team in achieving sales targets and improving customer satisfaction while fostering a positive work environment. My strengths lie in communication, problem-solving, and delivering results under pressure. I am adept at turning complaints into opportunities for customer satisfaction and loyalty. My dedication to providing top-notch service and building strong relationships has been a consistent theme throughout my career.

Work History

C

Food Server

Cracker BarrelEnhanced customer satisfaction by promptly attending to their needs and providing personalized service. Assisted in training new hires, providing guidance on restaurant standards and best practices. Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business. Contributed positively to team morale through effective communication and cooperation with coworkers. Worked with POS system to place orders, manage bills, and handle complimentary items.
S

Call Center Representative

SpectrumJul 2020 - May 2021 • 11 mosResponded to customer calls and emails to answer questions about products and services. Achieved high satisfaction rating through proactive one-call resolutions of customer issues. Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations. Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty. Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions. Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
F

Store Manager

Family DollarAug 2016 - Jan 2020 • 3 yrs 6 mosLed a team of 10+ employees in achieving sales targets and improving customer satisfaction. Established a positive work environment by fostering open communication and promoting teamwork among employees. Trained and mentored staff, resulting in improved productivity and employee retention. Exceptional problem-solving skills, adaptability, and a demonstrated ability to deliver results under pressure. Maintained positive relationships with customers, turning complaints into opportunities for customer satisfaction and loyalty. Utilized strong communication skills to effectively communicate with customers and internal teams, resolving complaints efficiently.

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Customer Service Professional with Management Experience
With a background in customer service and management, I have honed my skills in providing exceptional service and fostering strong relationships with clients. My experience includes serving as a Food Server at Cracker Barrel, where I enhanced customer satisfaction through personalized service and contributed to team morale. As a Call Center Representative at Spectrum, I achieved high satisfaction ratings by resolving customer issues promptly and providing personalized assistance. In my role as Store Manager at Family Dollar, I led a team in achieving sales targets and improving customer satisfaction while fostering a positive work environment. My strengths lie in communication, problem-solving, and delivering results under pressure. I am adept at turning complaints into opportunities for customer satisfaction and loyalty. My dedication to providing top-notch service and building strong relationships has been a consistent theme throughout my career.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Lorna are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Lorna Giles

Sales & Business Development Manager • Louisville, KY, US
Account Management
Customer Experience
Quality Assurance
Training
Email Support
Customer Relationship Management
Consumer Relations
Customer Service
Available for hire fromNegotiable
Contracts

Work History

C

Food Server

Cracker BarrelEnhanced customer satisfaction by promptly attending to their needs and providing personalized service. Assisted in training new hires, providing guidance on restaurant standards and best practices. Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business. Contributed positively to team morale through effective communication and cooperation with coworkers. Worked with POS system to place orders, manage bills, and handle complimentary items.
S

Call Center Representative

SpectrumJul 2020 - May 2021 • 11 mosResponded to customer calls and emails to answer questions about products and services. Achieved high satisfaction rating through proactive one-call resolutions of customer issues. Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations. Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty. Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions. Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
F

Store Manager

Family DollarAug 2016 - Jan 2020 • 3 yrs 6 mosLed a team of 10+ employees in achieving sales targets and improving customer satisfaction. Established a positive work environment by fostering open communication and promoting teamwork among employees. Trained and mentored staff, resulting in improved productivity and employee retention. Exceptional problem-solving skills, adaptability, and a demonstrated ability to deliver results under pressure. Maintained positive relationships with customers, turning complaints into opportunities for customer satisfaction and loyalty. Utilized strong communication skills to effectively communicate with customers and internal teams, resolving complaints efficiently.

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.