Lyndsey Wilson

User Researcher • Growth Product Manager • Baltimore, MD, US

Consulting

Information Architecture

Affinity Diagrams

Card Sorting

Process Improvement

Heuristic Evaluation

User Research

Available for hire fromNegotiable

Contracts

Experienced UX Researcher Specializing in Healthcare and Cybersecurity

Work History

User Experience Researcher | HCD Researcher

Easy Dynamics CorpSep 2024 - Apr 2025 • 8 mos● Sole user researcher embedded in an agile, cross-functional team working on federal client’s external products team, collaborating closely to deliver impactful solutions. ● Led research initiatives that tested hypotheses and informed product strategy, improving organizational efficiency and decision-making. ● Applied a broad range of research methods, including user interviews, usability testing, heuristic evaluations, A/B testing, and journey mapping. ● Developed internal resources to highlight research impact, define best practices, and streamline UX workflows through work in client’s Internal Research Operations committee. ● Co-founded Human-Centered Design guild to foster discussions on HCD in engineering, cybersecurity, and product development. Present on HCD topics within the cybersecurity sector and facilitate design workshops. ● Contribute to the FIDO Alliance UX Working Group, driving forward-thinking design practices in the field. ● Hold Active Public Trust Security Clearance.

UX Researcher

Powerback RehabilitationNov 2015 - Sep 2024 • 8 yrs 11 mos*UX Researcher for healthcare organization. Responsible for research strategy and service design for digital products and programming. *Collaborate with human factors engineers and product managers to inform and guide development of new products and workflows. *Methodologies utilized include generative research (i.e discovery interviews, usability testing) as well as evaluative research (surveys, A/B testing, and card sorting). *Collaborate with service designers on ideation, wireframes, and prototypes as needed. *Conduct user testing to produce creative, simple, and highly usable solutions to address pain points impacted by accessibility issues. *Conduct SWOT analysis for actionable insights to improve customer engagement/retention with products and services. *Research and analyze current and future UX technology patterns and design trends, including market research and competitive analysis.

Physical Therapist

Genesis Rehab ServicesAug 2013 - Nov 2015 • 2 yrs 4 mosProvided rehabilitative services to individuals recovering from disabilities caused by injuries or illness. Assisted patients in regaining physical abilities to return to their highest level of independence. Supported management in implementing a new electronic medical record (EMR) system to maximize profits and deliver modern standards of care to patients. Utilized holistic and user-focused approach to set patient-specific goals.

Education

University of Maryland

Bachelor of Science - BS, Kinesiology and Exercise Science2006 - 2010

University of Maryland Global Campus

Master of Science - MS, Health Informatics Administration2016 - 2019

Drexel University

Doctorate of Physical Therapy, Physical Therapy2010 - 2013

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