Maiah Delgado

Customer Success Manager • Quality Assurance Specialist • People & Culture • New York, NY, US

Spanish

Television

Crisis Management

Google Drive

Food Blogging

Children’s Stories

Essay Editing

Microsoft Word

English

Writing

Communication

Documentation

Available for hire fromNegotiable

Contracts

Customer success manager with a love for supporting customers as well a love for expansion opportunities.

Passionate and empathetic, I'm a Customer Success Manager dedicated to ensuring every client's journey is smooth and satisfying. Quality assurance isn't just a box to check—it's the heartbeat of my approach, guaranteeing that each interaction not only meets but exceeds expectations. I believe in creating relationships built on trust and understanding, making sure that every client feels valued and heard. Let's make success a shared experience!"

Work History

Intake specialist

MedriteMar 2024 - Present • 8 mos 1. Welcoming and Engaging Clients: Greeting clients warmly, making them feel comfortable, and engaging in friendly conversation to establish rapport. 2. Collecting Personal Information: Gathering and documenting clients' personal details, such as their name, contact information, and relevant background information. 3. Conducting Assessments: Administering assessments or questionnaires to gather information about clients' needs, challenges, or goals. 4. Providing Information and Resources: Sharing relevant information about available services, programs, or resources that may be beneficial to clients. 5. Scheduling Appointments: Assisting clients in scheduling appointments or services, coordinating availability between clients and service providers. 6. Documenting Client Interactions: Maintaining detailed and accurate records of client interactions, including notes from conversations, requests, or any updates. 7. Referring Clients: Assessing clients' needs and making appropriate referrals to internal departments, external agencies, or specialists for further assistance. 8. Following Up with Clients: Checking in with clients to ensure their needs are being met, addressing any concerns or questions they may have, and providing ongoing support.

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