Top Talent like Manish are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Manish Dua

Product Designer
UX Designer
User Researcher
Los Angeles, CA, US
Journey Mapping
Product Design
UX Strategy
Strategic Planning
Strategic Design
Design Strategy
Rapid Prototyping
Design Thinking
User Flows
Product Strategy
Usability Testing
User-Centered Design
User Research
UX Copywriting
Web Accessibility
Wireframing
Machine Learning
UX Writing
AI
Figma
Design Systems
UI/UX Design
Available for hire fromNegotiable
Contracts
AI Product Design Designer | Full-Stack UX Strategist & Consultant | Driving Growth & Innovation Across Enterprise SaaS, HealthTech, FinTech & HR Tech
As an accomplished AI Product Design Leader and UX Strategist, I design with purpose and ship with precision—blending design thinking, product vision, and business impact to deliver experiences people love (and businesses rely on). Over the past 15+ years, I’ve operated at the intersection of product design, UX strategy, and product management, helping companies define what to build, why it matters, and how to make it real. From early discovery to QA and launch, I lead end-to-end initiatives that drive measurable growth, improve usability, and accelerate adoption across Enterprise SaaS, HealthTech, FinTech, and HR Tech platforms, many now powered by AI and automation. My approach combines strategic leadership with hands-on design execution, turning complexity into clarity, especially within complex enterprise platform workflows and data-driven SaaS ecosystems.

Projects

Workforce Payment Dashboard

Workforce Payment dashboard is a modern mobile experience that helps employees manage pay, track time, and access financial tools with greater clarity and ease, all from a unified dashboard. Challenge - The existing dashboard buried core actions like clock-in/clock-out under multiple layers, creating daily friction. - Missed or delayed clock-ins led to payroll discrepancies and employee frustration. - Needed to streamline the experience without overwhelming users or disrupting other financial features. Solution - Partnered with cross-functional teams to validate hypotheses through usability testing and behavioral analytics. - Designed a simplified, high-visibility dashboard module with one-tap time tracking and real-time state changes. - Aligned with design system tokens to ensure consistency, accessibility, and scalability across mobile platforms. - Introduced contextual prompts and micro-interactions to make everyday actions feel faster and more human. Result - 22% increase in feature adoption and ~30% reduction in clock-in errors. - Elevated the dashboard into a true command center for workforce actions. - Reinforced a data-driven, collaborative approach that strengthened design credibility across teams. - Set a new internal standard for how evidence-based design decisions drive business and user outcomes.See More

Transforming Digital Marketplace Platform

A single, consolidated eCommerce platform native to Change Healthcare with world-class experience pioneered in the healthcare market.  Challenge - Representatives spend excessive time configuring and verifying orders, causing delays in
delivering quotes to customers.   - Modernize the marketplace to support solution taxonomy (250+ product catalog). - Create a seamless “private quote” experience that eliminates manual process (3-4 wks). - Prospects and customers want a self-service option to make purchases, but that often isn't available. Actions - Facilitated a workshop with senior leadership team to define stakeholder needs, align on strategic vision, and ensure cohesive user experience across all touchpoints. - Transformed the platform along with the "private quote” experience (API, SaaS, Data, & Hardware) 
to ensure it is user-friendly, intuitive, and engaging. - Augmented buyer touchpoints by creating a meaningful self-service experience. Results - Reduced conversion lead time by 75%. - Decreased operational burden and increased business agility. - Strategic operational improvements led to accelerated processes, enhanced agility, and substantial revenue growth. - Concurrent go-live deadlines resulted in $30 million in revenue in its first year. See More

Revolutionizing Marketing with AI

MarketMind is an innovative AI-powered marketing platform that transforms complex data into actionable insights. Challenge - Overwhelmed by vast amounts of data, yet lacking meaningful insights - Excessive time spent on data analysis, leading to delayed decision-making - Need for a self-service platform that could provide personalized, AI-driven intelligence Actions - Spearheaded user-centric design through extensive journey mapping and marketer interviews, translating complex pain points into an intuitive AI-powered platform. - Implemented an ethical AI framework with robust bias mitigation strategies, ensuring fairness and transparency in AI-driven insights. - Elevated MarketMind from a traditional AI tool to an intelligent system that proactively suggests actions and adapts to user behavior. Results - 40% increase in user engagement - 23% boost in client retention - 98% of users reported increased confidence in their decisions - Users save an average of 7.5 hours per week on data analysis - 3x faster decision-making cyclesSee More

Provider Experience with 
AI-Driven Solutions

Change Healthcare’s eRemit National Payments Connector uses AI-driven chatbots for immediate support, streamlining electronic payments and reducing processing times to enhance provider efficiency. Challenge - Many providers faced challenges and were experiencing issues downloading their Explanation of Payments (“EOP)” from the eRemit landing page. - A better process for efficiency that helps minimize friction points and reduce support costs for over 2k calls per day. - Provide a user-friendly method for users to access EOPs. Actions - Participated in user interviews to identify gaps and opportunities through ongoing go-to-market strategy and A/B testing. - Recommended AI+Live Agent Chatbot approach to help assist and guide users throughout the onboarding experience. Results - Reduced calls and costs by 90%. - Chatbot implementation drove users to take explicit action, resulting in an 18% increase in sales.See More

Work History

E

Director, Platform & Product Experience

Elevance HealthcareFull-time EmployeeSep 2022 - Oct 2024 • 2 yrs 2 mosServed as a key leader in the Digital Platforms & Artificial Intelligence Office while effectively managing a team focused on transforming e-commerce and shopping experiences. Also drove B2B and B2C growth through innovative digital initiatives that leveraged AI and data analytics, resulting in increased user engagement and higher revenue sales.
F

Fractional Product Design & Strategy Consultant

FreelanceI collaborate with industry leaders and forward-thinking startup founders to ignite innovation and drive growth through transformative experiences. My expertise addresses critical product design and user experience challenges, enabling the creation of impactful and practical solutions. I’ve consistently helped businesses enhance their customer experiences through strategic partnerships, boosting revenue by 10-30%.
C

Sr. Product Design Lead, Enterprise Platform

Change HealthcareFull-time EmployeeAug 2019 - May 2022 • 2 yrs 10 mosLed the launch of multiple enterprise SaaS and eCommerce products & platforms, resulting in a 30% increase in user engagement and a 23% reduction in time-to-market by leveraging enterprise design systems.
F

Product Design Strategy Consultant

FreelanceFreelancerMay 2018 - Aug 2019 • 1 yr 4 mosPartnered with startup founders and industry leaders to craft first-to-market design strategies and developed user-centric designs that resonate with their audiences.
T

Director, Experience Design & Strategy

Tata Consultancy ServicesFull-time EmployeeJun 2014 - May 2018 • 4 yrsImplemented design-led strategies for Fortune 20-500 clients, focusing on scalable enterprise solutions.
X

Executive Creative Director

XD TheoryFull-time EmployeeJun 2009 - Apr 2014 • 4 yrs 11 mosCo-founded XD Theory, partnered with clients to deliver innovative advertising technology and first-to-market digital solutions for global brands like Nike, AT&T, and Viacom.
G

Sr. Product Design Lead

GustoContract EmployeeMar 2025 - Oct 2025 • 8 mosLed end-to-end design for growth and referral initiatives across web and mobile. – Redesigned Gusto Wallet dashboard to integrate time-tracking and pay insights, improving adoption by 22% and cutting clock-in errors by ~33%. – Designed and launched a tiered referral incentives system with real-time tracking; drove 13% lift in referral leads and new customer acquisitions. – Collaborated with PM and Engineering on decision views, instrumentation, and A/B tests; used behavioral data to prioritize changes and increase conversion. – Partnered cross-functionally to translate insights into measurable, user-centric growth outcomes.
E

Director, Product Experience Design

Elevance HealthFull-time EmployeeSep 2022 - Oct 2024 • 2 yrs 2 mos
C

Senior Product Design Lead, Enterprise Platform

Change HealthcareFull-time EmployeeAug 2019 - May 2022 • 2 yrs 10 mosDrove strategy and UX for enterprise SaaS in RCM, billing, and provider workflows. – Led 0→1 design for digital marketplace simplifying complex B2B quoting, reducing time-to-quote by 75% and enabling ~$30M in year-one revenue. – Reimagined eRemit Payment Platform, increasing provider enrollment by 32% and improving cash flow by 17%. – Launched AI + Live Agent chatbot, deflecting 90% of support calls, reducing operational costs, and improving user satisfaction. – Built scalable design frameworks to streamline collaboration and accelerate team release velocity.
T

Director, Experience Design & Strategy

Tata Consultancy ServicesFull-time EmployeeJun 2014 - Apr 2018 • 3 yrs 11 mosLed global UX strategy and delivery for Fortune 500 clients across B2B/B2C tech. – Aligned multi-disciplinary teams across regions to deliver high-impact experiences tied to growth KPIs. – Shaped top-of-funnel and conversion journeys that improved engagement and sales performance for enterprise partners. – Advocated human-centered, data-driven design at scale, bridging business and technology.
X

Principal Co-Founder & Creative Director

XD TheoryFull-time EmployeeJun 2009 - Apr 2014 • 4 yrs 11 mosFounded and ran a lean design studio focused on measurable outcomes. – Operated as player-coach, from strategy and UX architecture to hands-on design, prototyping, and launch. – Drove 85%+ growth in client product launches and revenue through data-driven design and agile iteration. – Collaborated with early-stage and growth startups to define product direction, accelerate MVPs, and scale design systems.

Education

L

Los Angeles Pierce College

Associate of Arts - AA, null1997 - null

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
AI Product Design Designer | Full-Stack UX Strategist & Consultant | Driving Growth & Innovation Across Enterprise SaaS, HealthTech, FinTech & HR Tech
As an accomplished AI Product Design Leader and UX Strategist, I design with purpose and ship with precision—blending design thinking, product vision, and business impact to deliver experiences people love (and businesses rely on). Over the past 15+ years, I’ve operated at the intersection of product design, UX strategy, and product management, helping companies define what to build, why it matters, and how to make it real. From early discovery to QA and launch, I lead end-to-end initiatives that drive measurable growth, improve usability, and accelerate adoption across Enterprise SaaS, HealthTech, FinTech, and HR Tech platforms, many now powered by AI and automation. My approach combines strategic leadership with hands-on design execution, turning complexity into clarity, especially within complex enterprise platform workflows and data-driven SaaS ecosystems.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Manish are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Manish Dua

Product Designer
UX Designer
User Researcher
Los Angeles, CA, US
Journey Mapping
Product Design
UX Strategy
Strategic Planning
Strategic Design
Design Strategy
Rapid Prototyping
Design Thinking
User Flows
Product Strategy
Usability Testing
User-Centered Design
User Research
UX Copywriting
Web Accessibility
Wireframing
Machine Learning
UX Writing
AI
Figma
Design Systems
UI/UX Design
Available for hire fromNegotiable
Contracts

Projects

Workforce Payment Dashboard

Workforce Payment dashboard is a modern mobile experience that helps employees manage pay, track time, and access financial tools with greater clarity and ease, all from a unified dashboard. Challenge - The existing dashboard buried core actions like clock-in/clock-out under multiple layers, creating daily friction. - Missed or delayed clock-ins led to payroll discrepancies and employee frustration. - Needed to streamline the experience without overwhelming users or disrupting other financial features. Solution - Partnered with cross-functional teams to validate hypotheses through usability testing and behavioral analytics. - Designed a simplified, high-visibility dashboard module with one-tap time tracking and real-time state changes. - Aligned with design system tokens to ensure consistency, accessibility, and scalability across mobile platforms. - Introduced contextual prompts and micro-interactions to make everyday actions feel faster and more human. Result - 22% increase in feature adoption and ~30% reduction in clock-in errors. - Elevated the dashboard into a true command center for workforce actions. - Reinforced a data-driven, collaborative approach that strengthened design credibility across teams. - Set a new internal standard for how evidence-based design decisions drive business and user outcomes.

Transforming Digital Marketplace Platform

A single, consolidated eCommerce platform native to Change Healthcare with world-class experience pioneered in the healthcare market.  Challenge - Representatives spend excessive time configuring and verifying orders, causing delays in
delivering quotes to customers.   - Modernize the marketplace to support solution taxonomy (250+ product catalog). - Create a seamless “private quote” experience that eliminates manual process (3-4 wks). - Prospects and customers want a self-service option to make purchases, but that often isn't available. Actions - Facilitated a workshop with senior leadership team to define stakeholder needs, align on strategic vision, and ensure cohesive user experience across all touchpoints. - Transformed the platform along with the "private quote” experience (API, SaaS, Data, & Hardware) 
to ensure it is user-friendly, intuitive, and engaging. - Augmented buyer touchpoints by creating a meaningful self-service experience. Results - Reduced conversion lead time by 75%. - Decreased operational burden and increased business agility. - Strategic operational improvements led to accelerated processes, enhanced agility, and substantial revenue growth. - Concurrent go-live deadlines resulted in $30 million in revenue in its first year. 

Revolutionizing Marketing with AI

MarketMind is an innovative AI-powered marketing platform that transforms complex data into actionable insights. Challenge - Overwhelmed by vast amounts of data, yet lacking meaningful insights - Excessive time spent on data analysis, leading to delayed decision-making - Need for a self-service platform that could provide personalized, AI-driven intelligence Actions - Spearheaded user-centric design through extensive journey mapping and marketer interviews, translating complex pain points into an intuitive AI-powered platform. - Implemented an ethical AI framework with robust bias mitigation strategies, ensuring fairness and transparency in AI-driven insights. - Elevated MarketMind from a traditional AI tool to an intelligent system that proactively suggests actions and adapts to user behavior. Results - 40% increase in user engagement - 23% boost in client retention - 98% of users reported increased confidence in their decisions - Users save an average of 7.5 hours per week on data analysis - 3x faster decision-making cycles

Provider Experience with 
AI-Driven Solutions

Change Healthcare’s eRemit National Payments Connector uses AI-driven chatbots for immediate support, streamlining electronic payments and reducing processing times to enhance provider efficiency. Challenge - Many providers faced challenges and were experiencing issues downloading their Explanation of Payments (“EOP)” from the eRemit landing page. - A better process for efficiency that helps minimize friction points and reduce support costs for over 2k calls per day. - Provide a user-friendly method for users to access EOPs. Actions - Participated in user interviews to identify gaps and opportunities through ongoing go-to-market strategy and A/B testing. - Recommended AI+Live Agent Chatbot approach to help assist and guide users throughout the onboarding experience. Results - Reduced calls and costs by 90%. - Chatbot implementation drove users to take explicit action, resulting in an 18% increase in sales.

Work History

E

Director, Platform & Product Experience

Elevance HealthcareFull-time EmployeeSep 2022 - Oct 2024 • 2 yrs 2 mosServed as a key leader in the Digital Platforms & Artificial Intelligence Office while effectively managing a team focused on transforming e-commerce and shopping experiences. Also drove B2B and B2C growth through innovative digital initiatives that leveraged AI and data analytics, resulting in increased user engagement and higher revenue sales.
F

Fractional Product Design & Strategy Consultant

FreelanceI collaborate with industry leaders and forward-thinking startup founders to ignite innovation and drive growth through transformative experiences. My expertise addresses critical product design and user experience challenges, enabling the creation of impactful and practical solutions. I’ve consistently helped businesses enhance their customer experiences through strategic partnerships, boosting revenue by 10-30%.
C

Sr. Product Design Lead, Enterprise Platform

Change HealthcareFull-time EmployeeAug 2019 - May 2022 • 2 yrs 10 mosLed the launch of multiple enterprise SaaS and eCommerce products & platforms, resulting in a 30% increase in user engagement and a 23% reduction in time-to-market by leveraging enterprise design systems.
F

Product Design Strategy Consultant

FreelanceFreelancerMay 2018 - Aug 2019 • 1 yr 4 mosPartnered with startup founders and industry leaders to craft first-to-market design strategies and developed user-centric designs that resonate with their audiences.
T

Director, Experience Design & Strategy

Tata Consultancy ServicesFull-time EmployeeJun 2014 - May 2018 • 4 yrsImplemented design-led strategies for Fortune 20-500 clients, focusing on scalable enterprise solutions.
X

Executive Creative Director

XD TheoryFull-time EmployeeJun 2009 - Apr 2014 • 4 yrs 11 mosCo-founded XD Theory, partnered with clients to deliver innovative advertising technology and first-to-market digital solutions for global brands like Nike, AT&T, and Viacom.
G

Sr. Product Design Lead

GustoContract EmployeeMar 2025 - Oct 2025 • 8 mosLed end-to-end design for growth and referral initiatives across web and mobile. – Redesigned Gusto Wallet dashboard to integrate time-tracking and pay insights, improving adoption by 22% and cutting clock-in errors by ~33%. – Designed and launched a tiered referral incentives system with real-time tracking; drove 13% lift in referral leads and new customer acquisitions. – Collaborated with PM and Engineering on decision views, instrumentation, and A/B tests; used behavioral data to prioritize changes and increase conversion. – Partnered cross-functionally to translate insights into measurable, user-centric growth outcomes.
E

Director, Product Experience Design

Elevance HealthFull-time EmployeeSep 2022 - Oct 2024 • 2 yrs 2 mos
C

Senior Product Design Lead, Enterprise Platform

Change HealthcareFull-time EmployeeAug 2019 - May 2022 • 2 yrs 10 mosDrove strategy and UX for enterprise SaaS in RCM, billing, and provider workflows. – Led 0→1 design for digital marketplace simplifying complex B2B quoting, reducing time-to-quote by 75% and enabling ~$30M in year-one revenue. – Reimagined eRemit Payment Platform, increasing provider enrollment by 32% and improving cash flow by 17%. – Launched AI + Live Agent chatbot, deflecting 90% of support calls, reducing operational costs, and improving user satisfaction. – Built scalable design frameworks to streamline collaboration and accelerate team release velocity.
T

Director, Experience Design & Strategy

Tata Consultancy ServicesFull-time EmployeeJun 2014 - Apr 2018 • 3 yrs 11 mosLed global UX strategy and delivery for Fortune 500 clients across B2B/B2C tech. – Aligned multi-disciplinary teams across regions to deliver high-impact experiences tied to growth KPIs. – Shaped top-of-funnel and conversion journeys that improved engagement and sales performance for enterprise partners. – Advocated human-centered, data-driven design at scale, bridging business and technology.
X

Principal Co-Founder & Creative Director

XD TheoryFull-time EmployeeJun 2009 - Apr 2014 • 4 yrs 11 mosFounded and ran a lean design studio focused on measurable outcomes. – Operated as player-coach, from strategy and UX architecture to hands-on design, prototyping, and launch. – Drove 85%+ growth in client product launches and revenue through data-driven design and agile iteration. – Collaborated with early-stage and growth startups to define product direction, accelerate MVPs, and scale design systems.

Education

L

Los Angeles Pierce College

Associate of Arts - AA, null1997 - null

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.