Top Talent like Manish are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Manish Dua

UX Designer • User Researcher • UI Designer • Los Angeles, CA, US
Design Strategy
Product Design
Rapid Prototyping
Design Thinking
User Flows
UX Strategy
Product Strategy
Usability Testing
User-Centered Design
User Research
UX Copywriting
Planning
Web Accessibility
Wireframing
Machine Learning
UX Writing
AI
Figma
Design Systems
UI/UX Design
Prototyping
Available for hire fromNegotiable
Contracts
Fractional Product Design Consulting | Enterprise UX Strategist | Expert at Accelerating B2B/B2C Growth Through Digital Experience Transformation using AI & Data
An accomplished Product Design leader and UX Strategist specializing in enterprise platforms, including SaaS, eCommerce, and shopping experiences. With a proven track record in driving digital transformation across diverse industries such as HealthTech, FinTech, Telecom, and Insurance, I excel at delivering seamless user experiences that drive tangible business results by leveraging the power of AI and data utilization. Notable experiences include 20+ years of expertise in UX strategy and design leadership within enterprise environments, achieving a 40% boost in customer satisfaction and a 50% increase in user retention. Proven leadership in managing cross-functional teams globally, with deep expertise in design thinking and innovation.

Projects

Revolutionizing Marketing with AI

MarketMind is an innovative AI-powered marketing platform that transforms complex data into actionable insights. Challenge - Overwhelmed by vast amounts of data, yet lacking meaningful insights - Excessive time spent on data analysis, leading to delayed decision-making - Need for a self-service platform that could provide personalized, AI-driven intelligence Actions - Spearheaded user-centric design through extensive journey mapping and marketer interviews, translating complex pain points into an intuitive AI-powered platform. - Implemented an ethical AI framework with robust bias mitigation strategies, ensuring fairness and transparency in AI-driven insights. - Elevated MarketMind from a traditional AI tool to an intelligent system that proactively suggests actions and adapts to user behavior. Results - 40% increase in user engagement - 23% boost in client retention - 98% of users reported increased confidence in their decisions - Users save an average of 7.5 hours per week on data analysis - 3x faster decision-making cyclesSee More

Transforming Digital Marketplace Platform

A single, consolidated eCommerce platform native to Change Healthcare with world-class experience pioneered in the healthcare market.  Challenge - Representatives spend excessive time configuring and verifying orders, causing delays in
delivering quotes to customers.   - Modernize the marketplace to support solution taxonomy (250+ product catalog). - Create a seamless “private quote” experience that eliminates manual process (3-4 wks). - Prospects and customers want a self-service option to make purchases, but that often isn't available. Actions - Facilitated a workshop with senior leadership team to define stakeholder needs, align on strategic vision, and ensure cohesive user experience across all touchpoints. - Transformed the platform along with the "private quote” experience (API, SaaS, Data, & Hardware) 
to ensure it is user-friendly, intuitive, and engaging. - Augmented buyer touchpoints by creating a meaningful self-service experience. Results - Reduced conversion lead time by 75%. - Decreased operational burden and increased business agility. - Strategic operational improvements led to accelerated processes, enhanced agility, and substantial revenue growth. - Concurrent go-live deadlines resulted in $30 million in revenue in its first year. See More

Provider Experience with 
AI-Driven Solutions

Change Healthcare’s eRemit National Payments Connector uses AI-driven chatbots for immediate support, streamlining electronic payments and reducing processing times to enhance provider efficiency. Challenge - Many providers faced challenges and were experiencing issues downloading their Explanation of Payments (“EOP)” from the eRemit landing page. - A better process for efficiency that helps minimize friction points and reduce support costs for over 2k calls per day. - Provide a user-friendly method for users to access EOPs. Actions - Participated in user interviews to identify gaps and opportunities through ongoing go-to-market strategy and A/B testing. - Recommended AI+Live Agent Chatbot approach to help assist and guide users throughout the onboarding experience. Results - Reduced calls and costs by 90%. - Chatbot implementation drove users to take explicit action, resulting in an 18% increase in sales.See More

Work History

E

Director, Platform & Product Experience

Elevance HealthcareFull-time EmployeeSep 2022 - Oct 2024 • 2 yrs 2 mosServed as a key leader in the Digital Platforms & Artificial Intelligence Office while effectively managing a team focused on transforming e-commerce and shopping experiences. Also drove B2B and B2C growth through innovative digital initiatives that leveraged AI and data analytics, resulting in increased user engagement and higher revenue sales.
F

Fractional Product Design & Strategy Consultant

FreelanceI collaborate with industry leaders and forward-thinking startup founders to ignite innovation and drive growth through transformative experiences. My expertise addresses critical product design and user experience challenges, enabling the creation of impactful and practical solutions. I’ve consistently helped businesses enhance their customer experiences through strategic partnerships, boosting revenue by 10-30%.
C

Sr. Product Design Lead, Enterprise Platform

Change HealthcareFull-time EmployeeAug 2019 - May 2022 • 2 yrs 10 mosLed the launch of multiple enterprise SaaS and eCommerce products & platforms, resulting in a 30% increase in user engagement and a 23% reduction in time-to-market by leveraging enterprise design systems.
F

Product Design Strategy Consultant

FreelanceFreelancerMay 2018 - Aug 2019 • 1 yr 4 mosPartnered with startup founders and industry leaders to craft first-to-market design strategies and developed user-centric designs that resonate with their audiences.
T

Director, Experience Design & Strategy

Tata Consultancy ServicesFull-time EmployeeJun 2014 - May 2018 • 4 yrsImplemented design-led strategies for Fortune 20-500 clients, focusing on scalable enterprise solutions.
X

Executive Creative Director

XD TheoryFull-time EmployeeJun 2009 - Apr 2014 • 4 yrs 11 mosCo-founded XD Theory, partnered with clients to deliver innovative advertising technology and first-to-market digital solutions for global brands like Nike, AT&T, and Viacom.

Education

U

UCLA

Business Administration, Marketing1999 - null
L

Los Angeles Pierce College

Associate of Arts - AA, null1997 - null

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Fractional Product Design Consulting | Enterprise UX Strategist | Expert at Accelerating B2B/B2C Growth Through Digital Experience Transformation using AI & Data
An accomplished Product Design leader and UX Strategist specializing in enterprise platforms, including SaaS, eCommerce, and shopping experiences. With a proven track record in driving digital transformation across diverse industries such as HealthTech, FinTech, Telecom, and Insurance, I excel at delivering seamless user experiences that drive tangible business results by leveraging the power of AI and data utilization. Notable experiences include 20+ years of expertise in UX strategy and design leadership within enterprise environments, achieving a 40% boost in customer satisfaction and a 50% increase in user retention. Proven leadership in managing cross-functional teams globally, with deep expertise in design thinking and innovation.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Manish are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Manish Dua

UX Designer • User Researcher • UI Designer • Los Angeles, CA, US
Design Strategy
Product Design
Rapid Prototyping
Design Thinking
User Flows
UX Strategy
Product Strategy
Usability Testing
User-Centered Design
User Research
UX Copywriting
Planning
Web Accessibility
Wireframing
Machine Learning
UX Writing
AI
Figma
Design Systems
UI/UX Design
Prototyping
Available for hire fromNegotiable
Contracts

Projects

Revolutionizing Marketing with AI

MarketMind is an innovative AI-powered marketing platform that transforms complex data into actionable insights. Challenge - Overwhelmed by vast amounts of data, yet lacking meaningful insights - Excessive time spent on data analysis, leading to delayed decision-making - Need for a self-service platform that could provide personalized, AI-driven intelligence Actions - Spearheaded user-centric design through extensive journey mapping and marketer interviews, translating complex pain points into an intuitive AI-powered platform. - Implemented an ethical AI framework with robust bias mitigation strategies, ensuring fairness and transparency in AI-driven insights. - Elevated MarketMind from a traditional AI tool to an intelligent system that proactively suggests actions and adapts to user behavior. Results - 40% increase in user engagement - 23% boost in client retention - 98% of users reported increased confidence in their decisions - Users save an average of 7.5 hours per week on data analysis - 3x faster decision-making cycles

Transforming Digital Marketplace Platform

A single, consolidated eCommerce platform native to Change Healthcare with world-class experience pioneered in the healthcare market.  Challenge - Representatives spend excessive time configuring and verifying orders, causing delays in
delivering quotes to customers.   - Modernize the marketplace to support solution taxonomy (250+ product catalog). - Create a seamless “private quote” experience that eliminates manual process (3-4 wks). - Prospects and customers want a self-service option to make purchases, but that often isn't available. Actions - Facilitated a workshop with senior leadership team to define stakeholder needs, align on strategic vision, and ensure cohesive user experience across all touchpoints. - Transformed the platform along with the "private quote” experience (API, SaaS, Data, & Hardware) 
to ensure it is user-friendly, intuitive, and engaging. - Augmented buyer touchpoints by creating a meaningful self-service experience. Results - Reduced conversion lead time by 75%. - Decreased operational burden and increased business agility. - Strategic operational improvements led to accelerated processes, enhanced agility, and substantial revenue growth. - Concurrent go-live deadlines resulted in $30 million in revenue in its first year. 

Provider Experience with 
AI-Driven Solutions

Change Healthcare’s eRemit National Payments Connector uses AI-driven chatbots for immediate support, streamlining electronic payments and reducing processing times to enhance provider efficiency. Challenge - Many providers faced challenges and were experiencing issues downloading their Explanation of Payments (“EOP)” from the eRemit landing page. - A better process for efficiency that helps minimize friction points and reduce support costs for over 2k calls per day. - Provide a user-friendly method for users to access EOPs. Actions - Participated in user interviews to identify gaps and opportunities through ongoing go-to-market strategy and A/B testing. - Recommended AI+Live Agent Chatbot approach to help assist and guide users throughout the onboarding experience. Results - Reduced calls and costs by 90%. - Chatbot implementation drove users to take explicit action, resulting in an 18% increase in sales.

Work History

E

Director, Platform & Product Experience

Elevance HealthcareFull-time EmployeeSep 2022 - Oct 2024 • 2 yrs 2 mosServed as a key leader in the Digital Platforms & Artificial Intelligence Office while effectively managing a team focused on transforming e-commerce and shopping experiences. Also drove B2B and B2C growth through innovative digital initiatives that leveraged AI and data analytics, resulting in increased user engagement and higher revenue sales.
F

Fractional Product Design & Strategy Consultant

FreelanceI collaborate with industry leaders and forward-thinking startup founders to ignite innovation and drive growth through transformative experiences. My expertise addresses critical product design and user experience challenges, enabling the creation of impactful and practical solutions. I’ve consistently helped businesses enhance their customer experiences through strategic partnerships, boosting revenue by 10-30%.
C

Sr. Product Design Lead, Enterprise Platform

Change HealthcareFull-time EmployeeAug 2019 - May 2022 • 2 yrs 10 mosLed the launch of multiple enterprise SaaS and eCommerce products & platforms, resulting in a 30% increase in user engagement and a 23% reduction in time-to-market by leveraging enterprise design systems.
F

Product Design Strategy Consultant

FreelanceFreelancerMay 2018 - Aug 2019 • 1 yr 4 mosPartnered with startup founders and industry leaders to craft first-to-market design strategies and developed user-centric designs that resonate with their audiences.
T

Director, Experience Design & Strategy

Tata Consultancy ServicesFull-time EmployeeJun 2014 - May 2018 • 4 yrsImplemented design-led strategies for Fortune 20-500 clients, focusing on scalable enterprise solutions.
X

Executive Creative Director

XD TheoryFull-time EmployeeJun 2009 - Apr 2014 • 4 yrs 11 mosCo-founded XD Theory, partnered with clients to deliver innovative advertising technology and first-to-market digital solutions for global brands like Nike, AT&T, and Viacom.

Education

U

UCLA

Business Administration, Marketing1999 - null
L

Los Angeles Pierce College

Associate of Arts - AA, null1997 - null

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.