Top Talent like Melody are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Melody Ocumen

Customer Success Manager
Available for hire fromNegotiable
Contracts
Startup Catalyst: Igniting Efficiency, Empowering Profitability
A productive team + efficient processes + a good system = a more profitable business. Hire and watch your profits grow! *** A testimonial from a previous employer: Melody is an outstanding part of a team. She is extremely organised - very capable of figuring third party & proprietary systems or platforms to extract data to answer certain questions, and reproducing that in intelligible ways. She is very broad-thinking and innovative - independently comes up with very useful ideas and considerations pertinent to key business issues. I fully recommend Melody as part of any management team. *** Your team, your systems, and your processes are the heart and soul of your business. If your team, systems, and processes are disorganized, clunky, and inefficient, your startup will never reach its full potential. Build your dream team and create processes that work by hiring a project manager with a strong history of success. I have helped numerous CEOs increase their bottom line. I work alongside them to increase productivity and boost profits by building a great team AND keeping them happy and satisfied with their employment. Feel free to spend some time and ask me how Ive helped a business grow from a fledgling startup into a major player in its industry today. Hint: I grew the business from a one-employee (me) startup into a >100-employee business with a <2% attrition rate and a Manila office. If youre ready to take your startup to the next level, or if you want a more organized business - by all means, send me a message here on LinkedIn! Im always excited to hear about up and coming startup businesses.

Work History

F

Customer Service Head

Fireflies.aiAs the Customer Service Head, likely responsibilities include overseeing the customer service department, developing and implementing customer service policies, training and managing customer service staff, and ensuring high levels of customer satisfaction.
X

Customer Service Consultant

xtixsAs a Customer Service Consultant, likely responsibilities include providing expert advice on customer service strategies, helping to improve customer service processes, and training customer service staff.
F

General Manager, Consultant, Customer Service, Training and QA Manager

Freelancer.comJun 2010 - May 2020 • 10 yrsManaged business operations and integrated teams through dynamic leadership to deliver technology solutions in support of key product initiatives. Recruited, onboarded, and trained over 200 staff members. Established KRAs and KPIs, conducted performance reviews, and formulated policies and procedures. Designed and executed projects, collaborated with stakeholders, and negotiated vendor contracts. Carried out recruitment, onboarding, and training of over 100 new agents. Formulated chat support and quality control policies, collaborated with the CEO to set up a Business Centre in Manila, and ensured website maintenance and online security.

Education

D

De La Salle-College of Saint Benilde

BSBA, Computer Applications2001 - 2005
D

De La Salle University

Manufacturing Engineering1998 - 2001

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Startup Catalyst: Igniting Efficiency, Empowering Profitability
A productive team + efficient processes + a good system = a more profitable business. Hire and watch your profits grow! *** A testimonial from a previous employer: Melody is an outstanding part of a team. She is extremely organised - very capable of figuring third party & proprietary systems or platforms to extract data to answer certain questions, and reproducing that in intelligible ways. She is very broad-thinking and innovative - independently comes up with very useful ideas and considerations pertinent to key business issues. I fully recommend Melody as part of any management team. *** Your team, your systems, and your processes are the heart and soul of your business. If your team, systems, and processes are disorganized, clunky, and inefficient, your startup will never reach its full potential. Build your dream team and create processes that work by hiring a project manager with a strong history of success. I have helped numerous CEOs increase their bottom line. I work alongside them to increase productivity and boost profits by building a great team AND keeping them happy and satisfied with their employment. Feel free to spend some time and ask me how Ive helped a business grow from a fledgling startup into a major player in its industry today. Hint: I grew the business from a one-employee (me) startup into a >100-employee business with a <2% attrition rate and a Manila office. If youre ready to take your startup to the next level, or if you want a more organized business - by all means, send me a message here on LinkedIn! Im always excited to hear about up and coming startup businesses.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Melody are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Melody Ocumen

Customer Success Manager
Available for hire fromNegotiable
Contracts

Work History

F

Customer Service Head

Fireflies.aiAs the Customer Service Head, likely responsibilities include overseeing the customer service department, developing and implementing customer service policies, training and managing customer service staff, and ensuring high levels of customer satisfaction.
X

Customer Service Consultant

xtixsAs a Customer Service Consultant, likely responsibilities include providing expert advice on customer service strategies, helping to improve customer service processes, and training customer service staff.
F

General Manager, Consultant, Customer Service, Training and QA Manager

Freelancer.comJun 2010 - May 2020 • 10 yrsManaged business operations and integrated teams through dynamic leadership to deliver technology solutions in support of key product initiatives. Recruited, onboarded, and trained over 200 staff members. Established KRAs and KPIs, conducted performance reviews, and formulated policies and procedures. Designed and executed projects, collaborated with stakeholders, and negotiated vendor contracts. Carried out recruitment, onboarding, and training of over 100 new agents. Formulated chat support and quality control policies, collaborated with the CEO to set up a Business Centre in Manila, and ensured website maintenance and online security.

Education

D

De La Salle-College of Saint Benilde

BSBA, Computer Applications2001 - 2005
D

De La Salle University

Manufacturing Engineering1998 - 2001

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.