Top talent is on Pangea

You are viewing Mich's profile as a guest. Book a free call with our team to discuss your options for hiring fractional workers on Pangea's industry-leading talent marketplace.
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Mich Linh

Customer Success Manager • People & Culture • Operations Manager • CA, US
Customer Experience
Microsoft Excel
Travel Planning
Program Coordination
Troubleshooting
Budgeting
Virtual Assistant
Attention To Detail
Database Management
Notion
Google Sheets
Administration
Interpersonal Communication
Compliance
Task Delegation
Organization
Customer Service
Cross-functional collaboration
Task Analysis
Human Resources
Available for hire fromNegotiable
Full-Time Roles
Contracts
Innovative operations manager excelling in customer success with data-centric solutions
I thrive on the opportunity to deliver exceptional experiences. Whether supporting employee inquiries, designing impactful touchpoints, or utilizing data to resolve issues, I excel in creating seamless processes that enhance customer satisfaction. My dedication to operational excellence and superior service motivates me to continually innovate and improve. Outside of work, I love exploring new experiences in fitness, food, and travel. I'm a passionate learner who enjoys diving into books, podcasts, and courses.

Work History

M

Senior Manager, People Operations

MedalliaFull-time EmployeeJan 2024 - May 2024 • 5 mos● Streamlined global HR services to 1 day 4 hour time-to-resolution, including new hire onboarding, iCIMs configurations, Workday administration, benefits, leave management, employment verifications, reporting, offboarding, employment verifications, contingent workforce, and global mobility support ● Expanded Talent Acquisition support and self-service in ServiceNow and iCIMs, saving 8 hours per recruiter per week ● Increased productivity and improved processes monthly through real-time dashboards to measure KPIs, trends, and analyses ● Enhanced data accuracy and compliance through monthly audits, system maintenance, and standard operating procedure refreshes ● Improved employee experience by collaborating with HR CoEs, HRBPs, Legal, Payroll, Finance, IT, and external vendors
M

Senior Manager, Global Talent Acquisition Operations

MedalliaFull-time EmployeeMay 2022 - Dec 2023 • 1 yr 8 mos● Attained an average NPS of 81.1 and a 1 day 2 hour time-to-resolution with a global team of 6 reports managing interview coordination, iCIMs administration, process enablement, and recruitment programs ● Implemented iCIMs, resulting in structured processes and automations in user dashboards, offer templates, and scheduling ● Enhanced decision-making by automating iCIMs dashboard reports and leveraging survey feedback to address and act on insights ● Ensured data integrity through regular audits, reviews, system maintenance, and compliance with global statutory regulations ● Innovated processes and programs by aligning with industry trends, introducing new releases, and process enhancements
M

Manager, Global Talent Acquisition Coordination

MedalliaFull-time EmployeeApr 2021 - Apr 2022 • 1 yr 1 mo● Built a team of 5 global reports handling interview coordination, offer management process, and iCIMs administration ● Architected a team structure – defined support services, established service level agreements, and KPIs to measure results ● Actioned on candidate and hiring manager feedback through closed feedback loops & delivered insights to recruiting leadership ● Collaborated with cross-functional teams to implement process enhancements from discovery to launch to increase efficiencies ● Elevated team skills and career progression through personalized career development plans in partnership with leadership & HR ● Launched self-service recruitment intranet, training 45 team members & guiding 2,700 global employees with policy & process ● Contributed to regulatory audits, client certifications, M&A strategies for Talent Acquisition to ensure compliance & integration
M

Lead, Global People Operations

MedalliaFull-time EmployeeMar 2021 - Apr 2021 • 2 mos● Led global team of 5 coordinators managing the operations in the employee lifecycle from hiring to offboarding ● Enhanced workflow efficiencies through resolving escalations, issues, and reporting KPIs in Workday, Lever, and ServiceNow ● Directed global compliance initiatives concerning SOX/SOC/FedRAMP requirements, internal audits, and certifications ● Improved efficiencies and clarity in operations through creation of standardized operating procedures, RACIs, and job aids ● Enabled 70 HR team members on new process changes and system enhancements via Workday, ServiceNow, & iCIMs
M

Lead, Global People Systems & Talent Coordination

MedalliaFull-time EmployeeNov 2019 - Mar 2021 • 1 yr 5 mos● Supervised 4 coordinators managing the candidate lifecycle – interview coordination, offer process, preboarding, and onboarding ● Supervised 3 specialists supporting HR services – Workday administration, audits, reports, and contingent workforce support ● System owner for Lever & ServiceNow – actioned all configurations, UAT, documentation, enablement, and new releases ● Improved data integrity and complied with regulatory requirements through system maintenance, audits, and reporting ● Led M&A integration strategy for 6 acquisitions through due diligence, work stream design, and execution in a timely turnaround
M

People Operations Representative

MedalliaFull-time EmployeeMar 2019 - Nov 2019 • 9 mos● Closed 1,416 requests for employee changes, system administration, reports, and audits in Lever, Workday, and ServiceNow ● Team lead for 3 coordinators within a tiered support model – resolved escalations, managed coordinator capacity & enabled team ● Streamlined processes and supported 30+ recruiting team through admin, configuration, documentation, enablement, and reports ● Launched ServiceNow as a HR ticketing solution for 1,580 employees to centralize and improve global HR service delivery ● Delivered weekly productivity metrics to HR leadership for Lever & ServiceNow to highlight trends & provide recommendations
E

Talent Acquisition Coordinator / People Operations Representative

ExperisContract EmployeeJan 2018 - Feb 2019 • 1 yr 2 mosIn this role, I handled the administration of both the candidate and employee lifecycle. Key Highlights: - Interview Scheduling - Candidate Onsite Logistics - Resolving Employee Inquiries - HRIS Administration - ATS Administration - New Hire Onboarding (Background Checks, Communications, First Day Logistics, New Hire Travel, Right to Work) - Candidate Offer Management Process - Employee Data & Job Changes - Organizational Changes - Employee Offboarding - HR Reports

Education

UC Berkeley

Human Resources

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Recently Active
Innovative operations manager excelling in customer success with data-centric solutions
I thrive on the opportunity to deliver exceptional experiences. Whether supporting employee inquiries, designing impactful touchpoints, or utilizing data to resolve issues, I excel in creating seamless processes that enhance customer satisfaction. My dedication to operational excellence and superior service motivates me to continually innovate and improve. Outside of work, I love exploring new experiences in fitness, food, and travel. I'm a passionate learner who enjoys diving into books, podcasts, and courses.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top talent is on Pangea

You are viewing Mich's profile as a guest. Book a free call with our team to discuss your options for hiring fractional workers on Pangea's industry-leading talent marketplace.

Mich Linh

Customer Success Manager • People & Culture • Operations Manager • CA, US
Customer Experience
Microsoft Excel
Travel Planning
Program Coordination
Troubleshooting
Budgeting
Virtual Assistant
Attention To Detail
Database Management
Notion
Google Sheets
Administration
Interpersonal Communication
Compliance
Task Delegation
Organization
Customer Service
Cross-functional collaboration
Task Analysis
Human Resources
Available for hire fromNegotiable
Full-Time Roles
Contracts

Work History

M

Senior Manager, People Operations

MedalliaFull-time EmployeeJan 2024 - May 2024 • 5 mos● Streamlined global HR services to 1 day 4 hour time-to-resolution, including new hire onboarding, iCIMs configurations, Workday administration, benefits, leave management, employment verifications, reporting, offboarding, employment verifications, contingent workforce, and global mobility support ● Expanded Talent Acquisition support and self-service in ServiceNow and iCIMs, saving 8 hours per recruiter per week ● Increased productivity and improved processes monthly through real-time dashboards to measure KPIs, trends, and analyses ● Enhanced data accuracy and compliance through monthly audits, system maintenance, and standard operating procedure refreshes ● Improved employee experience by collaborating with HR CoEs, HRBPs, Legal, Payroll, Finance, IT, and external vendors
M

Senior Manager, Global Talent Acquisition Operations

MedalliaFull-time EmployeeMay 2022 - Dec 2023 • 1 yr 8 mos● Attained an average NPS of 81.1 and a 1 day 2 hour time-to-resolution with a global team of 6 reports managing interview coordination, iCIMs administration, process enablement, and recruitment programs ● Implemented iCIMs, resulting in structured processes and automations in user dashboards, offer templates, and scheduling ● Enhanced decision-making by automating iCIMs dashboard reports and leveraging survey feedback to address and act on insights ● Ensured data integrity through regular audits, reviews, system maintenance, and compliance with global statutory regulations ● Innovated processes and programs by aligning with industry trends, introducing new releases, and process enhancements
M

Manager, Global Talent Acquisition Coordination

MedalliaFull-time EmployeeApr 2021 - Apr 2022 • 1 yr 1 mo● Built a team of 5 global reports handling interview coordination, offer management process, and iCIMs administration ● Architected a team structure – defined support services, established service level agreements, and KPIs to measure results ● Actioned on candidate and hiring manager feedback through closed feedback loops & delivered insights to recruiting leadership ● Collaborated with cross-functional teams to implement process enhancements from discovery to launch to increase efficiencies ● Elevated team skills and career progression through personalized career development plans in partnership with leadership & HR ● Launched self-service recruitment intranet, training 45 team members & guiding 2,700 global employees with policy & process ● Contributed to regulatory audits, client certifications, M&A strategies for Talent Acquisition to ensure compliance & integration
M

Lead, Global People Operations

MedalliaFull-time EmployeeMar 2021 - Apr 2021 • 2 mos● Led global team of 5 coordinators managing the operations in the employee lifecycle from hiring to offboarding ● Enhanced workflow efficiencies through resolving escalations, issues, and reporting KPIs in Workday, Lever, and ServiceNow ● Directed global compliance initiatives concerning SOX/SOC/FedRAMP requirements, internal audits, and certifications ● Improved efficiencies and clarity in operations through creation of standardized operating procedures, RACIs, and job aids ● Enabled 70 HR team members on new process changes and system enhancements via Workday, ServiceNow, & iCIMs
M

Lead, Global People Systems & Talent Coordination

MedalliaFull-time EmployeeNov 2019 - Mar 2021 • 1 yr 5 mos● Supervised 4 coordinators managing the candidate lifecycle – interview coordination, offer process, preboarding, and onboarding ● Supervised 3 specialists supporting HR services – Workday administration, audits, reports, and contingent workforce support ● System owner for Lever & ServiceNow – actioned all configurations, UAT, documentation, enablement, and new releases ● Improved data integrity and complied with regulatory requirements through system maintenance, audits, and reporting ● Led M&A integration strategy for 6 acquisitions through due diligence, work stream design, and execution in a timely turnaround
M

People Operations Representative

MedalliaFull-time EmployeeMar 2019 - Nov 2019 • 9 mos● Closed 1,416 requests for employee changes, system administration, reports, and audits in Lever, Workday, and ServiceNow ● Team lead for 3 coordinators within a tiered support model – resolved escalations, managed coordinator capacity & enabled team ● Streamlined processes and supported 30+ recruiting team through admin, configuration, documentation, enablement, and reports ● Launched ServiceNow as a HR ticketing solution for 1,580 employees to centralize and improve global HR service delivery ● Delivered weekly productivity metrics to HR leadership for Lever & ServiceNow to highlight trends & provide recommendations
E

Talent Acquisition Coordinator / People Operations Representative

ExperisContract EmployeeJan 2018 - Feb 2019 • 1 yr 2 mosIn this role, I handled the administration of both the candidate and employee lifecycle. Key Highlights: - Interview Scheduling - Candidate Onsite Logistics - Resolving Employee Inquiries - HRIS Administration - ATS Administration - New Hire Onboarding (Background Checks, Communications, First Day Logistics, New Hire Travel, Right to Work) - Candidate Offer Management Process - Employee Data & Job Changes - Organizational Changes - Employee Offboarding - HR Reports

Education

UC Berkeley

Human Resources

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
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