Top Talent like Monique are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Monique Love

Community Manager
Available for hire fromNegotiable
Contracts
Social Media and Community Engagement Leader
With a background in managing social media and community engagement, I have led teams at Microsoft and Nordstrom, driving significant increases in outbound engagement and customer retention. At Microsoft, I managed a team of 5 community managers, overseeing 20 social media handles and achieving a 200% increase in outbound engagement. Previously, at Nordstrom, I led a high-performing social media care team, handling 6 channels with over 10 million followers and implementing strategies that decreased response and handle time by 66% while increasing engagement by 70%. My experience also includes account management at The Content Queens, where I managed multiple social media pages for clients, achieving a 75% growth in Instagram accounts. I have a proven track record of developing customer-focused social media strategies, training employees, and reporting on performance metrics.

Work History

D

Social Community Manager Lead at Microsoft

DesignitManages a team of 5 community managers who manage over 20 social media handles for Microsoft. Increased outbound engagement by 200% in 4 months.
T

Account Manager

The Content QueensFeb 2022 - Oct 2022 • 9 mosManages multiple social media pages for multiple clients. Builds monthly content calendars including writing copy, creating original graphics (in partnership with design), and sourcing content. Curates content across various channels ensuring a cohesive online brand identity. Grew clients' Instagram accounts by 75% maintaining a 10% engagement rate in 4 months. Track, analyze, and report weekly analytics and KPIs to management.
N

Member Care Supervisor

NordstromMay 2021 - Oct 2022 • 1 yr 6 mosCollected, tracked, and reported standardized performance metrics for 20+ employees. Oversaw a comprehensive reporting infrastructure to allow for coaching of employees, improving performance by an average of 27%. Collaborated with representatives to create actionable plans for internal career advancement with a success rate of 80%.
N

Social Media Lead; Community Manager

NordstromAug 2019 - Oct 2022 • 3 yrs 3 mosManaged a high-performing social media care team that handles 6 social media channels with over 10 million followers. Wrote clear, concise and engaging copy for social media channels. Developed a customer-focused social media strategy that decreased the first response and handle time by 66%. Increased engagement on social media by 70% by implementing an interactive strategy. Evaluated performance and coached to improve employee efficiency and productivity. Maintained customer retention by re-establishing relationships with customers who escalated to the executive level.
N

Learning Specialist

NordstromSep 2021 - Dec 2021 • 4 mosOnboarded and trained over 4 training classes in 3 months with an average attendance of 25 employees. Redesigned training manuals for onboarding customer care agents that support the achievement of business goals and strategy.

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Social Media and Community Engagement Leader
With a background in managing social media and community engagement, I have led teams at Microsoft and Nordstrom, driving significant increases in outbound engagement and customer retention. At Microsoft, I managed a team of 5 community managers, overseeing 20 social media handles and achieving a 200% increase in outbound engagement. Previously, at Nordstrom, I led a high-performing social media care team, handling 6 channels with over 10 million followers and implementing strategies that decreased response and handle time by 66% while increasing engagement by 70%. My experience also includes account management at The Content Queens, where I managed multiple social media pages for clients, achieving a 75% growth in Instagram accounts. I have a proven track record of developing customer-focused social media strategies, training employees, and reporting on performance metrics.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Monique are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Monique Love

Community Manager
Available for hire fromNegotiable
Contracts

Work History

D

Social Community Manager Lead at Microsoft

DesignitManages a team of 5 community managers who manage over 20 social media handles for Microsoft. Increased outbound engagement by 200% in 4 months.
T

Account Manager

The Content QueensFeb 2022 - Oct 2022 • 9 mosManages multiple social media pages for multiple clients. Builds monthly content calendars including writing copy, creating original graphics (in partnership with design), and sourcing content. Curates content across various channels ensuring a cohesive online brand identity. Grew clients' Instagram accounts by 75% maintaining a 10% engagement rate in 4 months. Track, analyze, and report weekly analytics and KPIs to management.
N

Member Care Supervisor

NordstromMay 2021 - Oct 2022 • 1 yr 6 mosCollected, tracked, and reported standardized performance metrics for 20+ employees. Oversaw a comprehensive reporting infrastructure to allow for coaching of employees, improving performance by an average of 27%. Collaborated with representatives to create actionable plans for internal career advancement with a success rate of 80%.
N

Social Media Lead; Community Manager

NordstromAug 2019 - Oct 2022 • 3 yrs 3 mosManaged a high-performing social media care team that handles 6 social media channels with over 10 million followers. Wrote clear, concise and engaging copy for social media channels. Developed a customer-focused social media strategy that decreased the first response and handle time by 66%. Increased engagement on social media by 70% by implementing an interactive strategy. Evaluated performance and coached to improve employee efficiency and productivity. Maintained customer retention by re-establishing relationships with customers who escalated to the executive level.
N

Learning Specialist

NordstromSep 2021 - Dec 2021 • 4 mosOnboarded and trained over 4 training classes in 3 months with an average attendance of 25 employees. Redesigned training manuals for onboarding customer care agents that support the achievement of business goals and strategy.

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.