Top Talent like Morgan are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Morgan Popa

Social Media Marketing Specialist •
Available for hire fromNegotiable
Contracts
Customer Success Leader | Executive Assistant ️‍
Dedicated and results-driven Executive Assistant and Office Manager with a proven track record of providing exceptional administrative support to senior executives and top-level management. With 6+ years of experience in fast-paced corporate environments, this candidate possesses a unique blend of organizational prowess, discretion, and communication skills that enable the streamlining of operations, enhancement of productivity, and contribution to the overall success of the organization.

Work History

K

Social Media Specialist + Community Manager

Koehn & Koehn Jewelers- Achieves a notable 26% increase in unique open rates and a 32% rise in click-through rates through research, writing, and testing of newsletter subject lines, email content, and seasonal promotions, demonstrating a strong ability to optimize email marketing effectiveness - Assists in managing 10+ projects concurrently, helping teams consistently meet project milestones and deadlines - Demonstrates exceptional inventory management skills by overseeing a product catalog of 500+ items, maintaining accurate listings, images, descriptions, alt text, and other essential data through Shopify, ensuring a 98% accuracy rate in product information - Monitored and engaged with community feedback across multiple platforms, addressing comments, questions, and reviews to enhance customer satisfaction and inform product and service improvements. - Prepares weekly project status reports, contributing to an 11% increase in project transparency and alignment with organizational goals - Conducts comprehensive hashtag, trend, and SEO research, resulting in growth in social media engagement, significantly improving the online visibility and reach of the brand - Produces engaging static posts and video content for social media platforms, driving an increase in user interaction and brand engagement, further solidifying the company's online presence - Implements a digital document management system, reducing document retrieval time and enhancing overall data accessibility
B

Client Care Team Lead

BluePearl Specialty + Emergency Pet HospitalJan 2020 - Aug 2022 • 2 yrs 8 mos- Demonstrated exceptional organizational skills by facilitating 50+ daily client interactions via phone and email, achieving a 12% increase in administrative efficiency and streamlined client services - Provided effective leadership to a 10-member front desk team, resulting in a 17% reduction in escalated client issues and fostering a collaborative work environment that boosted staff morale - Oversaw all aspects of employee onboarding, from orientation to training, to integrate new team members effectively - Addressed all employee inquiries, concerns, and conflicts, escalating to the Client Care Manager only when necessary, ensuring a collaborative and positive environment - Collaborated seamlessly with doctors and technicians, enabling the swift and accurate transfer of essential information from the back staff to the front desk, leading to a 27% decrease in communication errors and contributing to a more efficient and patient-centered clinic operation - Efficiently scheduled and managed up to 30 emergency appointments daily, reducing wait times for critical cases - Decreased missed appointments through proactive reminder calls and follow-ups - Maintained a highly efficient financial process by processing invoices and collecting payments from clients daily, maintaining strict confidentiality
C

Clerical Assistant

City of WaukeshaFeb 2018 - Nov 2019 • 1 yr 10 mos- Demonstrated an unwavering commitment to accuracy and organization, achieving a 100% accuracy rate in transcribing police reports, which played a pivotal role in the successful processing of court documentation - Managed the confidentiality and preservation of critical evidence for police reports daily, ensuring the security of sensitive government information and contributing to a 22% reduction in document retrieval time during investigations - Showed exceptional adaptability and prioritization by efficiently handling diverse projects and tasks, including collecting proofs for the triennial accreditation process, resulting in a streamlined accreditation renewal and actively transferring physical files to digital format, reducing costs by 21% and improving data accessibility
L

Customer Care Representative | Trainer

Legendary WhitetailsOct 2016 - Feb 2018 • 1 yr 5 mos- Diligently managed a substantial workload, handling 100+ daily customer interactions via phone, email, and live chat, achieving an impressive 98% cSAT rate, as measured by customer feedback - Spearheaded market research efforts to enhance the guest website experience, leading to the creation, filming, and editing of digital video content - Contributed to a significant 17% increase in online sales, as tracked through analytics data - Innovatively introduced an Excel-based tracking system for daily returns and exchanges, resulting in an average 3-day reduction in processing time for refunds and replacement products, leading to a notable 22% decrease in customer inquiries related to returns and exchanges - Demonstrated strong leadership by providing comprehensive training to 20+ seasonal employees, leading to a 23% decrease in escalated conflicts, and a 14% increase in data entry accuracy
T

Photopass Photographer

The Walt Disney CompanyJan 2016 - Jul 2016 • 7 mos- Recognized as a Great Service Fanatic nine times for demonstrating impeccable Guest Service - Created magical memories for guests by capturing their experiences while applying and expanding photography skills - Worked independently and collaborated with fellow Cast Members (i.e. Character Attendants and Performers) - Maintained a positive and courteous attitude at all times, even in extreme weather conditions - Established professional and friendly relationships with Guests to personalize their experience

Education

M

Marquette University

Bachelor of Arts (B.A.), Digital Communication and Media/Multimedia2012 - 2015

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Customer Success Leader | Executive Assistant ️‍
Dedicated and results-driven Executive Assistant and Office Manager with a proven track record of providing exceptional administrative support to senior executives and top-level management. With 6+ years of experience in fast-paced corporate environments, this candidate possesses a unique blend of organizational prowess, discretion, and communication skills that enable the streamlining of operations, enhancement of productivity, and contribution to the overall success of the organization.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Morgan are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Morgan Popa

Social Media Marketing Specialist •
Available for hire fromNegotiable
Contracts

Work History

K

Social Media Specialist + Community Manager

Koehn & Koehn Jewelers- Achieves a notable 26% increase in unique open rates and a 32% rise in click-through rates through research, writing, and testing of newsletter subject lines, email content, and seasonal promotions, demonstrating a strong ability to optimize email marketing effectiveness - Assists in managing 10+ projects concurrently, helping teams consistently meet project milestones and deadlines - Demonstrates exceptional inventory management skills by overseeing a product catalog of 500+ items, maintaining accurate listings, images, descriptions, alt text, and other essential data through Shopify, ensuring a 98% accuracy rate in product information - Monitored and engaged with community feedback across multiple platforms, addressing comments, questions, and reviews to enhance customer satisfaction and inform product and service improvements. - Prepares weekly project status reports, contributing to an 11% increase in project transparency and alignment with organizational goals - Conducts comprehensive hashtag, trend, and SEO research, resulting in growth in social media engagement, significantly improving the online visibility and reach of the brand - Produces engaging static posts and video content for social media platforms, driving an increase in user interaction and brand engagement, further solidifying the company's online presence - Implements a digital document management system, reducing document retrieval time and enhancing overall data accessibility
B

Client Care Team Lead

BluePearl Specialty + Emergency Pet HospitalJan 2020 - Aug 2022 • 2 yrs 8 mos- Demonstrated exceptional organizational skills by facilitating 50+ daily client interactions via phone and email, achieving a 12% increase in administrative efficiency and streamlined client services - Provided effective leadership to a 10-member front desk team, resulting in a 17% reduction in escalated client issues and fostering a collaborative work environment that boosted staff morale - Oversaw all aspects of employee onboarding, from orientation to training, to integrate new team members effectively - Addressed all employee inquiries, concerns, and conflicts, escalating to the Client Care Manager only when necessary, ensuring a collaborative and positive environment - Collaborated seamlessly with doctors and technicians, enabling the swift and accurate transfer of essential information from the back staff to the front desk, leading to a 27% decrease in communication errors and contributing to a more efficient and patient-centered clinic operation - Efficiently scheduled and managed up to 30 emergency appointments daily, reducing wait times for critical cases - Decreased missed appointments through proactive reminder calls and follow-ups - Maintained a highly efficient financial process by processing invoices and collecting payments from clients daily, maintaining strict confidentiality
C

Clerical Assistant

City of WaukeshaFeb 2018 - Nov 2019 • 1 yr 10 mos- Demonstrated an unwavering commitment to accuracy and organization, achieving a 100% accuracy rate in transcribing police reports, which played a pivotal role in the successful processing of court documentation - Managed the confidentiality and preservation of critical evidence for police reports daily, ensuring the security of sensitive government information and contributing to a 22% reduction in document retrieval time during investigations - Showed exceptional adaptability and prioritization by efficiently handling diverse projects and tasks, including collecting proofs for the triennial accreditation process, resulting in a streamlined accreditation renewal and actively transferring physical files to digital format, reducing costs by 21% and improving data accessibility
L

Customer Care Representative | Trainer

Legendary WhitetailsOct 2016 - Feb 2018 • 1 yr 5 mos- Diligently managed a substantial workload, handling 100+ daily customer interactions via phone, email, and live chat, achieving an impressive 98% cSAT rate, as measured by customer feedback - Spearheaded market research efforts to enhance the guest website experience, leading to the creation, filming, and editing of digital video content - Contributed to a significant 17% increase in online sales, as tracked through analytics data - Innovatively introduced an Excel-based tracking system for daily returns and exchanges, resulting in an average 3-day reduction in processing time for refunds and replacement products, leading to a notable 22% decrease in customer inquiries related to returns and exchanges - Demonstrated strong leadership by providing comprehensive training to 20+ seasonal employees, leading to a 23% decrease in escalated conflicts, and a 14% increase in data entry accuracy
T

Photopass Photographer

The Walt Disney CompanyJan 2016 - Jul 2016 • 7 mos- Recognized as a Great Service Fanatic nine times for demonstrating impeccable Guest Service - Created magical memories for guests by capturing their experiences while applying and expanding photography skills - Worked independently and collaborated with fellow Cast Members (i.e. Character Attendants and Performers) - Maintained a positive and courteous attitude at all times, even in extreme weather conditions - Established professional and friendly relationships with Guests to personalize their experience

Education

M

Marquette University

Bachelor of Arts (B.A.), Digital Communication and Media/Multimedia2012 - 2015

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.