Top Talent like Neha are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Neha Dcruz

Customer Success Manager
Available for hire fromNegotiable
Contracts
Customer Experience Specialist | Operations Manager
With a Creative Photography Diploma from Humber College, I have honed my skills in visual storytelling and creative expression. Since March 2019, I have been a Customer Experience Specialist at Air Canada, where I excel in providing outstanding customer service, managing bookings, and resolving issues to enhance passenger satisfaction. My role involves collaborating across departments to ensure a seamless travel experience, reinforcing Air Canada's brand reputation. Previously, I served as Operations Manager at LetsMarket.it from January 2019 to March 2024. There, I led strategic campaigns that increased client engagement by 30% and revenue by 20%. I optimized operational efficiency through automation, saving 15% in time and resources. Additionally, I managed client websites, enhancing their digital presence with user-friendly designs and effective SEO strategies. My efforts significantly boosted search visibility and organic traffic, aligning with clients' brand goals.

Work History

A

Customer Experience Specialist

Air CanadaProvided exemplary customer service, overseeing booking and boarding to create seamless travel experiences. Proactively resolved issues, enhancing passenger satisfaction and reinforcing Air Canada's brand reputation. Collaborated across departments to optimize processes and ensure a smooth customer journey.
L

Operations Manager

LetsMarket.itJan 2019 - Mar 2024 • 5 yrs 3 mosSpearheaded strategic campaigns that boosted client engagement by 30% and revenue by 20%. Leveraged automation and advanced tools to optimize operational efficiency, saving 15% in time and resources. Built a high-performance team culture, fostering innovation and collaboration. Additionally, as a Website Manager, played an integral role in building and managing client websites to enhance their digital presence and drive user engagement. Collaborated closely with clients to understand their brand goals and tailored each website to reflect their unique identity, focusing on user-friendly design, optimized navigation, and SEO strategies. Responsibilities included overseeing content updates, implementing design enhancements, and monitoring site performance to ensure optimal functionality. Leveraged SEO expertise to significantly boost search visibility and increase organic traffic.

Education

H

Humber College

Creative Photography Diploma, Photography

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Customer Experience Specialist | Operations Manager
With a Creative Photography Diploma from Humber College, I have honed my skills in visual storytelling and creative expression. Since March 2019, I have been a Customer Experience Specialist at Air Canada, where I excel in providing outstanding customer service, managing bookings, and resolving issues to enhance passenger satisfaction. My role involves collaborating across departments to ensure a seamless travel experience, reinforcing Air Canada's brand reputation. Previously, I served as Operations Manager at LetsMarket.it from January 2019 to March 2024. There, I led strategic campaigns that increased client engagement by 30% and revenue by 20%. I optimized operational efficiency through automation, saving 15% in time and resources. Additionally, I managed client websites, enhancing their digital presence with user-friendly designs and effective SEO strategies. My efforts significantly boosted search visibility and organic traffic, aligning with clients' brand goals.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Neha are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Neha Dcruz

Customer Success Manager
Available for hire fromNegotiable
Contracts

Work History

A

Customer Experience Specialist

Air CanadaProvided exemplary customer service, overseeing booking and boarding to create seamless travel experiences. Proactively resolved issues, enhancing passenger satisfaction and reinforcing Air Canada's brand reputation. Collaborated across departments to optimize processes and ensure a smooth customer journey.
L

Operations Manager

LetsMarket.itJan 2019 - Mar 2024 • 5 yrs 3 mosSpearheaded strategic campaigns that boosted client engagement by 30% and revenue by 20%. Leveraged automation and advanced tools to optimize operational efficiency, saving 15% in time and resources. Built a high-performance team culture, fostering innovation and collaboration. Additionally, as a Website Manager, played an integral role in building and managing client websites to enhance their digital presence and drive user engagement. Collaborated closely with clients to understand their brand goals and tailored each website to reflect their unique identity, focusing on user-friendly design, optimized navigation, and SEO strategies. Responsibilities included overseeing content updates, implementing design enhancements, and monitoring site performance to ensure optimal functionality. Leveraged SEO expertise to significantly boost search visibility and increase organic traffic.

Education

H

Humber College

Creative Photography Diploma, Photography

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.