Top talent is on Pangea
You are viewing Nick's profile as a guest. Book a free call with our team to discuss your options for hiring fractional workers on Pangea's industry-leading talent marketplace.Nick Di Stefano
UX Designer • AI & Machine Learning Engineer • User Researcher • Boston, MA, US
Product Management
Mentoring
Agile Project Management
Team Building
Management
Web Accessibility
Process Optimization
User-Centered Design
Process Improvement
User Flows
Usability Testing
Lean Six Sigma
Leadership
UX Strategy
UX research
UX
Consulting
Design Research
Participatory design
Design Thinking
Product Strategy
Product Design
Transforming User Experiences: Award-Winning UX Design Leader | Driving Digital Innovation & Accessibility for Fortune 500 and Civic Tech
Seasoned UX and product design consultant with over a decade of experience streamlining processes and enhancing user engagement across healthcare, financial services, and tech industries. A proven leader, he has achieved a 59% user growth, boosted engagement by 30%, and realized $5.5M in savings through strategic design initiatives.
Nick combines a robust methodology with a personable approach to forge impactful solutions, drawing on his extensive knowledge in design thinking, digital transformation, and cross-functional collaboration.
Connect with Nick to transform complex systems into user-centered experiences
Projects
Work History
H
Product Design Lead, Experience Center (XC)
HumanaDec 2022 - Present • 1 yr 10 mosResponsible for leading the product design team at Humana's Experience Center (XC) Championing human-centered design in healthcare and empathetically understanding user needs, leading user research, and crafting solutions that balance desirability, viability, and feasibility. Collaboratively leading cross-functional teams, advocating for users, and facilitating design decisions within an Agile framework. Pivotal in redefining healthcare, emphasizing user-centered innovation and strategic design implementation. ✔️ Reduced operational costs by $5.5M in 6 months, orchestrating an enterprise service design initiative about primary care, introducing co-creation and design thinking practices. ✔️ Conducted 7 studies to inform data governance strategy & info marketplace team and deployed 16+ updates, resulting in improved engagement & higher user satisfaction in 6 months.N
Director, Founder
Nick & ScratchJun 2017 - Present • 7 yrs 4 mosFounder and director at Nick & Scratch Design and strategy consulting, connecting human-centered and design practices to digitization and digital transformation efforts. Building strong team cultures, creating thoughtful products, and advocating for diversity, equity, and inclusion in tech. Offering workshop prep and facilitation, coaching and mentoring for start-ups and individual designers, and DesignOps & enablement services.U
President
UXPA BostonJan 2023 - Dec 2023 • 1 yrPresident at UXPA Boston Leading the board of directors, fostering collaboration among UX professionals, organizing events, and advancing UX through advocacy and education. ✔️ Launched a new website, along with a new blog and job board, and access to our financial information ✔️ Launched a new member-only benefits page with discounts on tools and educational resources ✔️ Organized 11 installments of our Monthly Speaker Series ✔️ Our first member journey workshop in partnership with Northeastern ✔️ Launched the UXPA Boston YouTube channel ✔️ Stared informal chapter socials ✔️ Returned the in-person annual UX fair ✔️ Allocated $2500 to support member-proposed initiativesS
Lead UX Designer, Consumer Digital Banking
Santander Bank, N.A.Jan 2021 - Dec 2022 • 2 yrsLead UX Designer for Consumer Digital Banking at Santander Bank, N.A. Managed UX team in shaping seamless digital banking experiences, prioritizing user needs, and optimizing usability for enhanced consumer satisfaction. ✔️ Accelerated customer engagement by 30% through the successful launch of 40+ digital features, enhancing application usability and access in one year. ✔️ Introduced a streamlined design review system for a team of 6, cutting design iteration cycles by 30% and reducing design-related bottlenecks by 20%, improving overall efficiency. ✔️ Revamped designs within a year, resulting in a notable 59% growth in active users, a 72% drop in customer complaints, and improved accessibility.V
Senior UX Researcher
Vertex PharmaceuticalsJun 2020 - Jun 2021 • 1 yr 1 moSupervised research efforts to document and redefine internal processes, including drug discovery and research processes, resulting in winning an internal innovation prize and guiding a cross-functional team in the creation of a pilot lab using new technologies. ✔️ Guided extensive research initiatives in 6 months to document and redefine drug discovery and research processes, contributing to enhanced efficiency and strategic innovation. ✔️ Won an innovation contest to lead a cross-functional team of 5 in conceiving and implementing a pilot lab employing cutting-edge technologies. ✔️ Streamlined 13+ systems into one integrated solution within 6 months, resulting in a 50% decrease in costs and a 75% increase in efficiency.M
Senior UX Consultant
Mendix (a Siemens Company)Nov 2017 - Jun 2019 • 1 yr 8 mosRedefined UX for client-facing teams, resulting in new sales and client engagement models, increased UX services and sales, and establishment of internal UX guild as center of excellence across geographies. ✔️ Reimagined UX for client-facing teams, resulting in a 20% increase in client engagement and new sales and client engagement models. ✔️ Directed an accessibility audit and led the implementation of improvements, achieving a 40% increase in compliance scores and creating a VPAT.M
Senior UX Consultant
mad*powJun 2019 - Jun 2020 • 1 yr 1 moDirected cross-functional initiatives for a national financial client to improve conformance to accessibility standards, and launching new small business products and a developer portal. ✔️ Drove cross-functional projects to launch new small business products; improved developer engagement with a new developer portal; increased WCAG conformance. ✔️ Improved developer engagement by conducting a heuristic analysis and creating a roadmap for a new developer portal.Education
M
MIT Sloan School of Management
Organizational Design for Digital TransformationQ
Quantic School of Business and Technology
Executive MBA, Business Administration, Management and OperationsS
Suffolk University
Master of Arts - MA, Graphic DesignS
Suffolk University
Bachelor of Arts - BA, Art HistoryB
Boston Latin School
High School DiplomaHow Pangea Works
Effortlessly discover top talent
We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.Start working with talent today
The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.Track work and invoices in one place
Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!Talk with a Talent Expert
Members of our team are available to help you speed through the hiring process.
Available NowBook a Call
Transforming User Experiences: Award-Winning UX Design Leader | Driving Digital Innovation & Accessibility for Fortune 500 and Civic Tech
Seasoned UX and product design consultant with over a decade of experience streamlining processes and enhancing user engagement across healthcare, financial services, and tech industries. A proven leader, he has achieved a 59% user growth, boosted engagement by 30%, and realized $5.5M in savings through strategic design initiatives.
Nick combines a robust methodology with a personable approach to forge impactful solutions, drawing on his extensive knowledge in design thinking, digital transformation, and cross-functional collaboration.
Connect with Nick to transform complex systems into user-centered experiences
Talk with a Talent Expert
Members of our team are available to help you speed through the hiring process.Available NowBook a Call
Top talent is on Pangea
You are viewing Nick's profile as a guest. Book a free call with our team to discuss your options for hiring fractional workers on Pangea's industry-leading talent marketplace.Nick Di Stefano
UX Designer • AI & Machine Learning Engineer • User Researcher • Boston, MA, US
Product Management
Mentoring
Agile Project Management
Team Building
Management
Web Accessibility
Process Optimization
User-Centered Design
Process Improvement
User Flows
Usability Testing
Lean Six Sigma
Leadership
UX Strategy
UX research
UX
Consulting
Design Research
Participatory design
Design Thinking
Product Strategy
Product Design
Projects
Work History
H
Product Design Lead, Experience Center (XC)
HumanaDec 2022 - Present • 1 yr 10 mosResponsible for leading the product design team at Humana's Experience Center (XC) Championing human-centered design in healthcare and empathetically understanding user needs, leading user research, and crafting solutions that balance desirability, viability, and feasibility. Collaboratively leading cross-functional teams, advocating for users, and facilitating design decisions within an Agile framework. Pivotal in redefining healthcare, emphasizing user-centered innovation and strategic design implementation. ✔️ Reduced operational costs by $5.5M in 6 months, orchestrating an enterprise service design initiative about primary care, introducing co-creation and design thinking practices. ✔️ Conducted 7 studies to inform data governance strategy & info marketplace team and deployed 16+ updates, resulting in improved engagement & higher user satisfaction in 6 months.N
Director, Founder
Nick & ScratchJun 2017 - Present • 7 yrs 4 mosFounder and director at Nick & Scratch Design and strategy consulting, connecting human-centered and design practices to digitization and digital transformation efforts. Building strong team cultures, creating thoughtful products, and advocating for diversity, equity, and inclusion in tech. Offering workshop prep and facilitation, coaching and mentoring for start-ups and individual designers, and DesignOps & enablement services.U
President
UXPA BostonJan 2023 - Dec 2023 • 1 yrPresident at UXPA Boston Leading the board of directors, fostering collaboration among UX professionals, organizing events, and advancing UX through advocacy and education. ✔️ Launched a new website, along with a new blog and job board, and access to our financial information ✔️ Launched a new member-only benefits page with discounts on tools and educational resources ✔️ Organized 11 installments of our Monthly Speaker Series ✔️ Our first member journey workshop in partnership with Northeastern ✔️ Launched the UXPA Boston YouTube channel ✔️ Stared informal chapter socials ✔️ Returned the in-person annual UX fair ✔️ Allocated $2500 to support member-proposed initiativesS
Lead UX Designer, Consumer Digital Banking
Santander Bank, N.A.Jan 2021 - Dec 2022 • 2 yrsLead UX Designer for Consumer Digital Banking at Santander Bank, N.A. Managed UX team in shaping seamless digital banking experiences, prioritizing user needs, and optimizing usability for enhanced consumer satisfaction. ✔️ Accelerated customer engagement by 30% through the successful launch of 40+ digital features, enhancing application usability and access in one year. ✔️ Introduced a streamlined design review system for a team of 6, cutting design iteration cycles by 30% and reducing design-related bottlenecks by 20%, improving overall efficiency. ✔️ Revamped designs within a year, resulting in a notable 59% growth in active users, a 72% drop in customer complaints, and improved accessibility.V
Senior UX Researcher
Vertex PharmaceuticalsJun 2020 - Jun 2021 • 1 yr 1 moSupervised research efforts to document and redefine internal processes, including drug discovery and research processes, resulting in winning an internal innovation prize and guiding a cross-functional team in the creation of a pilot lab using new technologies. ✔️ Guided extensive research initiatives in 6 months to document and redefine drug discovery and research processes, contributing to enhanced efficiency and strategic innovation. ✔️ Won an innovation contest to lead a cross-functional team of 5 in conceiving and implementing a pilot lab employing cutting-edge technologies. ✔️ Streamlined 13+ systems into one integrated solution within 6 months, resulting in a 50% decrease in costs and a 75% increase in efficiency.M
Senior UX Consultant
Mendix (a Siemens Company)Nov 2017 - Jun 2019 • 1 yr 8 mosRedefined UX for client-facing teams, resulting in new sales and client engagement models, increased UX services and sales, and establishment of internal UX guild as center of excellence across geographies. ✔️ Reimagined UX for client-facing teams, resulting in a 20% increase in client engagement and new sales and client engagement models. ✔️ Directed an accessibility audit and led the implementation of improvements, achieving a 40% increase in compliance scores and creating a VPAT.M
Senior UX Consultant
mad*powJun 2019 - Jun 2020 • 1 yr 1 moDirected cross-functional initiatives for a national financial client to improve conformance to accessibility standards, and launching new small business products and a developer portal. ✔️ Drove cross-functional projects to launch new small business products; improved developer engagement with a new developer portal; increased WCAG conformance. ✔️ Improved developer engagement by conducting a heuristic analysis and creating a roadmap for a new developer portal.Education
M
MIT Sloan School of Management
Organizational Design for Digital TransformationQ
Quantic School of Business and Technology
Executive MBA, Business Administration, Management and OperationsS
Suffolk University
Master of Arts - MA, Graphic DesignS
Suffolk University
Bachelor of Arts - BA, Art HistoryB
Boston Latin School
High School DiplomaHow Pangea Works
Effortlessly discover top talent
We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.Start working with talent today
The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.Track work and invoices in one place
Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!Talk with a Talent Expert
Members of our team are available to help you speed through the hiring process.Available NowBook a Call
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