Nick Di Stefano

UX Designer • AI & Machine Learning Engineer • User Researcher • Boston, MA, US

Product Management

Mentoring

Agile Project Management

Team Building

Management

Web Accessibility

Process Optimization

User-Centered Design

Process Improvement

User Flows

Usability Testing

Lean Six Sigma

Leadership

UX Strategy

Consulting

Participatory design

Product Strategy

Available for hire fromNegotiable

Contracts

Transforming User Experiences: Award-Winning UX Design Leader | Driving Digital Innovation & Accessibility for Fortune 500 and Civic Tech

Seasoned UX and product design consultant with over a decade of experience streamlining processes and enhancing user engagement across healthcare, financial services, and tech industries. A proven leader, he has achieved a 59% user growth, boosted engagement by 30%, and realized $5.5M in savings through strategic design initiatives. Nick combines a robust methodology with a personable approach to forge impactful solutions, drawing on his extensive knowledge in design thinking, digital transformation, and cross-functional collaboration. Connect with Nick to transform complex systems into user-centered experiences

Projects

Enhancing access to primary care providers

How might we improve Humana's PCP assignment process to enhance health outcomes and satisfaction while fostering cross-enterprise collaboration and introducing service design practices?See More

Building a UX Team for Consumer Digital Banking

How might we optimize the digital banking experience for customers to increase active digital users and allow customers to easily apply for accounts and services online?See More

Creating the Lab of the Future

How can you improve the drug discovery process for researchers and scientists so they can create new treatments sooner and with better insights?See More

Enabling design at scale for better health outcomes

How might we improve access to tools and support across the enterprise to better enable teams to focus on delivering on needs faster?See More

Defining UX for Low-Code

How can you build a user experience practice with client-facing SaaS teams?

Enabling to Pioneer the Future of Care

How might we enable the members of Humana's Experience Center team to focus their efforts on pioneering the future of simpler, more accessible, and equitable care?See More

Providing voting information to indigenous populations

How can you increase access to voting information to communities who aren’t catered to by existing data structures?

Work History

Product Design Lead, Experience Center (XC)

HumanaResponsible for leading the product design team at Humana's Experience Center (XC) Championing human-centered design in healthcare and empathetically understanding user needs, leading user research, and crafting solutions that balance desirability, viability, and feasibility. Collaboratively leading cross-functional teams, advocating for users, and facilitating design decisions within an Agile framework. Pivotal in redefining healthcare, emphasizing user-centered innovation and strategic design implementation. ✔️ Reduced operational costs by $5.5M in 6 months, orchestrating an enterprise service design initiative about primary care, introducing co-creation and design thinking practices. ✔️ Conducted 7 studies to inform data governance strategy & info marketplace team and deployed 16+ updates, resulting in improved engagement & higher user satisfaction in 6 months.

Director, Founder

Nick & ScratchFounder and director at Nick & Scratch Design and strategy consulting, connecting human-centered and design practices to digitization and digital transformation efforts. Building strong team cultures, creating thoughtful products, and advocating for diversity, equity, and inclusion in tech. Offering workshop prep and facilitation, coaching and mentoring for start-ups and individual designers, and DesignOps & enablement services.

President

UXPA BostonJan 2023 - Dec 2023 • 1 yrPresident at UXPA Boston Leading the board of directors, fostering collaboration among UX professionals, organizing events, and advancing UX through advocacy and education. ✔️ Launched a new website, along with a new blog and job board, and access to our financial information ✔️ Launched a new member-only benefits page with discounts on tools and educational resources ✔️ Organized 11 installments of our Monthly Speaker Series ✔️ Our first member journey workshop in partnership with Northeastern ✔️ Launched the UXPA Boston YouTube channel ✔️ Stared informal chapter socials ✔️ Returned the in-person annual UX fair ✔️ Allocated $2500 to support member-proposed initiatives

Lead UX Designer, Consumer Digital Banking

Santander Bank, N.A.Jan 2021 - Dec 2022 • 2 yrsLead UX Designer for Consumer Digital Banking at Santander Bank, N.A. Managed UX team in shaping seamless digital banking experiences, prioritizing user needs, and optimizing usability for enhanced consumer satisfaction. ✔️ Accelerated customer engagement by 30% through the successful launch of 40+ digital features, enhancing application usability and access in one year. ✔️ Introduced a streamlined design review system for a team of 6, cutting design iteration cycles by 30% and reducing design-related bottlenecks by 20%, improving overall eﬃciency. ✔️ Revamped designs within a year, resulting in a notable 59% growth in active users, a 72% drop in customer complaints, and improved accessibility.

Senior UX Researcher

Vertex PharmaceuticalsJun 2020 - Jun 2021 • 1 yr 1 moSupervised research efforts to document and redefine internal processes, including drug discovery and research processes, resulting in winning an internal innovation prize and guiding a cross-functional team in the creation of a pilot lab using new technologies. ✔️ Guided extensive research initiatives in 6 months to document and redefine drug discovery and research processes, contributing to enhanced eﬃciency and strategic innovation. ✔️ Won an innovation contest to lead a cross-functional team of 5 in conceiving and implementing a pilot lab employing cutting-edge technologies. ✔️ Streamlined 13+ systems into one integrated solution within 6 months, resulting in a 50% decrease in costs and a 75% increase in eﬃciency.

Senior UX Consultant

Mendix (a Siemens Company)Nov 2017 - Jun 2019 • 1 yr 8 mosRedefined UX for client-facing teams, resulting in new sales and client engagement models, increased UX services and sales, and establishment of internal UX guild as center of excellence across geographies. ✔️ Reimagined UX for client-facing teams, resulting in a 20% increase in client engagement and new sales and client engagement models. ✔️ Directed an accessibility audit and led the implementation of improvements, achieving a 40% increase in compliance scores and creating a VPAT.

Senior UX Consultant

mad*powJun 2019 - Jun 2020 • 1 yr 1 moDirected cross-functional initiatives for a national financial client to improve conformance to accessibility standards, and launching new small business products and a developer portal. ✔️ Drove cross-functional projects to launch new small business products; improved developer engagement with a new developer portal; increased WCAG conformance. ✔️ Improved developer engagement by conducting a heuristic analysis and creating a roadmap for a new developer portal.

Education

MIT Sloan School of Management

Organizational Design for Digital Transformation

Quantic School of Business and Technology

Executive MBA, Business Administration, Management and Operations

Suffolk University

Master of Arts - MA, Graphic Design

Suffolk University

Bachelor of Arts - BA, Art History

Boston Latin School

High School Diploma

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