Top Talent like Rasha are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Rasha Dowidar

Customer Success Manager
Chief of Staff
Data Analyst
Cairo, Cairo Governorate, EG
Task Analysis
Information Analysis
Call Center
Available for hire fromNegotiable
Contracts
Full-Time Roles
Experienced Marketing Trainer and Customer Service Representative
With a Bachelor of Arts in English Language and Literature from Ain Shams University, I have a strong educational background. My experience includes working as a Marketing Trainer for the Africa & Middle East region at Saudi Airlines, where I conducted various Amadeus System courses and developed effective training programs. Prior to this, I served as a Call Center, CTO & ATO Customer Service Rep at Saudi Arabian Airlines Corporation, where I handled tickets, reservations, and customer inquiries. My expertise includes airline ticketing procedures, knowledge of IATA regulations, and operational proficiency with the CRS Amadeus System. I have also mentored new employees and prepared training materials. My dedication to excellence and customer service has been a consistent theme throughout my career.

Projects

Kouni Tours Website

Designed and developed the official website for Kouni Tours, boosting their online presence.

Work History

S

MARKETING TRAINER FOR AFRICA & MIDDLE EAST REGION

Saudi AirlinesJan 2016 - Dec 2020 • 5 yrsConducted various Amadeus System courses for Air Reservation & Ticketing, developed effective training programs, wrote and revised handbooks and training manuals, educated seasoned employees and new hires in the field of Airlines, mentored new agents on procedures and customer service protocols, prepared materials and exams for Amadeus courses, acted as Specialist Cust. Svcs. Trng. For the Middle East & Africa Region with full authority for several periods.
S

CALL CENTER, CTO & ATO CUSTOMER SERVICE REP

SAUDI ARABIAN AIRLINES CORPORATIONMay 2002 - Dec 2015 • 13 yrs 8 mosHandled tickets, reservations, cancellations, and alterations, made and confirmed reservations, informed customers of flight delay or cancellation, planned routes and computed ticket cost, had profound knowledge of airline ticketing procedures, familiarity with passport/visa functions, processed government travel orders, interacted effectively with personnel at all levels, had profound knowledge of IATA regulations, and operational knowledge of CRS Amadeus System.
K

Travel Advisor

Kouni Tours+ Provide comprehensive travel advice to clients, including flight arrangements, hotel bookings, and local transportation. + Develop personalized travel itineraries based on clients' preferences and budgets. + Maintain up-to-date knowledge of travel regulations, visa requirements, and cost-saving strategies. +Resolve travel issues or emergencies, ensuring client satisfaction and safety. + Website Creator and Social Media Manager, Kouni Tours Designed and developed the official website for Kouni Tours, enhancing the company’s online presence and improving customer engagement. + Managed the company’s Facebook and Instagram pages, creating engaging content, responding to customer inquiries, and growing the follower base. +Utilized customer feedback from social media to improve services and resolve issues, demonstrating strong customer service skills.

Education

A

Ain Shams University

Bachelor of Arts - BA, English Language and Literature, General
A

Armenian Catholic Sisters School

General secondary school certificate, PRIMARY, PREP & SECONDARY EDUCATION

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Experienced Marketing Trainer and Customer Service Representative
With a Bachelor of Arts in English Language and Literature from Ain Shams University, I have a strong educational background. My experience includes working as a Marketing Trainer for the Africa & Middle East region at Saudi Airlines, where I conducted various Amadeus System courses and developed effective training programs. Prior to this, I served as a Call Center, CTO & ATO Customer Service Rep at Saudi Arabian Airlines Corporation, where I handled tickets, reservations, and customer inquiries. My expertise includes airline ticketing procedures, knowledge of IATA regulations, and operational proficiency with the CRS Amadeus System. I have also mentored new employees and prepared training materials. My dedication to excellence and customer service has been a consistent theme throughout my career.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Rasha are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Rasha Dowidar

Customer Success Manager
Chief of Staff
Data Analyst
Cairo, Cairo Governorate, EG
Task Analysis
Information Analysis
Call Center
Available for hire fromNegotiable
Contracts
Full-Time Roles

Projects

Kouni Tours Website

Designed and developed the official website for Kouni Tours, boosting their online presence.

Work History

S

MARKETING TRAINER FOR AFRICA & MIDDLE EAST REGION

Saudi AirlinesJan 2016 - Dec 2020 • 5 yrsConducted various Amadeus System courses for Air Reservation & Ticketing, developed effective training programs, wrote and revised handbooks and training manuals, educated seasoned employees and new hires in the field of Airlines, mentored new agents on procedures and customer service protocols, prepared materials and exams for Amadeus courses, acted as Specialist Cust. Svcs. Trng. For the Middle East & Africa Region with full authority for several periods.
S

CALL CENTER, CTO & ATO CUSTOMER SERVICE REP

SAUDI ARABIAN AIRLINES CORPORATIONMay 2002 - Dec 2015 • 13 yrs 8 mosHandled tickets, reservations, cancellations, and alterations, made and confirmed reservations, informed customers of flight delay or cancellation, planned routes and computed ticket cost, had profound knowledge of airline ticketing procedures, familiarity with passport/visa functions, processed government travel orders, interacted effectively with personnel at all levels, had profound knowledge of IATA regulations, and operational knowledge of CRS Amadeus System.
K

Travel Advisor

Kouni Tours+ Provide comprehensive travel advice to clients, including flight arrangements, hotel bookings, and local transportation. + Develop personalized travel itineraries based on clients' preferences and budgets. + Maintain up-to-date knowledge of travel regulations, visa requirements, and cost-saving strategies. +Resolve travel issues or emergencies, ensuring client satisfaction and safety. + Website Creator and Social Media Manager, Kouni Tours Designed and developed the official website for Kouni Tours, enhancing the company’s online presence and improving customer engagement. + Managed the company’s Facebook and Instagram pages, creating engaging content, responding to customer inquiries, and growing the follower base. +Utilized customer feedback from social media to improve services and resolve issues, demonstrating strong customer service skills.

Education

A

Ain Shams University

Bachelor of Arts - BA, English Language and Literature, General
A

Armenian Catholic Sisters School

General secondary school certificate, PRIMARY, PREP & SECONDARY EDUCATION

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.