Rhascia Pitts

Operations Manager • Business Intelligence Analyst • MD, US

Consulting

Communication

Interpersonal skills

Training

Account Management

Hospitality

Product Support

Quality Assurance

Customer Service

Customer Experience

Customer Relationship Management

Available for hire fromNegotiable

Freelance customer success manager passionate about customer advocacy

Hi! I am a freelance customer success manager with experience in project management, administration, and customer advocacy. I like to think I am a jack of all trades given my background and am looking for more freelance work.

Projects

Finding Remote Work for Clients

I have an ongoing project on social media of posting remote jobs for candidates looking for positions.

Work History

Customer Success Manager

iQuasarJan 2019 - Present • 5 yrs 9 mosMonitored metrics and developed actionable insights to improve efficiency and performance. Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues. Created customer support strategies to increase customer retention. Conducted training and mentored team members to promote productivity and commitment to friendly service. Managed successful negotiation of long-term contract renewals with franchise owners and sales affiliates. Assisted in organizing and overseeing assignments to drive operational excellence. Defined clear targets and objectives and communicated to other team members. Maintained professional demeanor by staying calm when addressing unhappy or angry customers. Developed detailed plans based on broad guidance and direction. Established team priorities, maintained schedules and monitored performance. Cultivated positive rapport with fellow employees to boost company morale and promote employee retention. Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.

Education

University of Maryland, Global Campus

Bachelor's Degree, Computer Networking and CybersecurityDec 2017 - Dec 2021

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