Top Talent like Rhascia are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Rhascia Pitts

Operations Manager • Business Intelligence Analyst • MD, US
Consulting
Communication
Interpersonal skills
Training
Account Management
Hospitality
Product Support
Quality Assurance
Customer Service
Customer Experience
Customer Relationship Management
Available for hire fromNegotiable
Freelance customer success manager passionate about customer advocacy
Hi! I am a freelance customer success manager with experience in project management, administration, and customer advocacy. I like to think I am a jack of all trades given my background and am looking for more freelance work.

Projects

Finding Remote Work for Clients

I have an ongoing project on social media of posting remote jobs for candidates looking for positions.

Work History

I

Customer Success Manager

iQuasarMonitored metrics and developed actionable insights to improve efficiency and performance. Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues. Created customer support strategies to increase customer retention. Conducted training and mentored team members to promote productivity and commitment to friendly service. Managed successful negotiation of long-term contract renewals with franchise owners and sales affiliates. Assisted in organizing and overseeing assignments to drive operational excellence. Defined clear targets and objectives and communicated to other team members. Maintained professional demeanor by staying calm when addressing unhappy or angry customers. Developed detailed plans based on broad guidance and direction. Established team priorities, maintained schedules and monitored performance. Cultivated positive rapport with fellow employees to boost company morale and promote employee retention. Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.

Education

University of Maryland, Global Campus

Bachelor's Degree, Computer Networking and CybersecurityDec 2017 - Dec 2021

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Freelance customer success manager passionate about customer advocacy
Hi! I am a freelance customer success manager with experience in project management, administration, and customer advocacy. I like to think I am a jack of all trades given my background and am looking for more freelance work.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Rhascia are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Rhascia Pitts

Operations Manager • Business Intelligence Analyst • MD, US
Consulting
Communication
Interpersonal skills
Training
Account Management
Hospitality
Product Support
Quality Assurance
Customer Service
Customer Experience
Customer Relationship Management
Available for hire fromNegotiable

Projects

Finding Remote Work for Clients

I have an ongoing project on social media of posting remote jobs for candidates looking for positions.

Work History

I

Customer Success Manager

iQuasarMonitored metrics and developed actionable insights to improve efficiency and performance. Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues. Created customer support strategies to increase customer retention. Conducted training and mentored team members to promote productivity and commitment to friendly service. Managed successful negotiation of long-term contract renewals with franchise owners and sales affiliates. Assisted in organizing and overseeing assignments to drive operational excellence. Defined clear targets and objectives and communicated to other team members. Maintained professional demeanor by staying calm when addressing unhappy or angry customers. Developed detailed plans based on broad guidance and direction. Established team priorities, maintained schedules and monitored performance. Cultivated positive rapport with fellow employees to boost company morale and promote employee retention. Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.

Education

University of Maryland, Global Campus

Bachelor's Degree, Computer Networking and CybersecurityDec 2017 - Dec 2021

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.