Top Talent like Richmond are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Richmond Dieujuste

Data Analyst •
Available for hire fromNegotiable
Contracts
Senior Helpdesk Technician
I am an innovative IT professional dedicated to staying ahead of the latest technological advancements and positioning myself at the forefront of industry innovation. My expertise lies in user support, top-tier customer service, and extensive database experience. I am committed to delivering technical excellence while prioritizing the protection of user data and access privileges. Additionally, I am well-versed in onboarding and offboarding using Microsoft Azure and Microsoft Intune. My proactive approach to continuous learning ensures that I am well-prepared to execute IT solutions for complex challenges successfully.

Work History

G

Sr.IT Analyst

GoodwinFeb 2024 - Jul 2024 • 6 mosI used Power BI to create and maintain interactive dashboards that tracked helpdesk performance metrics and KPIs. I also used advanced SQL techniques to perform in-depth data analysis on helpdesk interactions, identifying underlying patterns and inefficiencies. Additionally, I worked with end-users, providing training and workstation support to maximize workstation efficiency. I used diagnostic tools to identify root causes and implement stable solutions, reducing repeat incidents.
B

Senior IT Analyst

Beth Israel Lahey HealthOct 2023 - Mar 2024 • 6 mosAs a Healthcare Senior IT Analyst, I have expertise in managing Epic EHR systems. I am skilled in enhancing their functionality and patient care through customized workflows and robust security protocols. My job requires me to have a comprehensive understanding of the latest healthcare IT developments and remain calm and focused during critical situations. I collaborate effectively with multi-disciplinary teams and play a pivotal role in aligning IT solutions with healthcare objectives. Moreover, I navigate the high-pressure demands of the healthcare environment with empathy and patience.
S

Senior Information Technology Analyst

SharkNinjaJun 2022 - Oct 2023 • 1 yr 5 mosI managed Active Directory and Office 365 for 500 users, ensuring secure access, resolving access issues, implementing security measures, and handling data backups and disaster recovery. I collaborated with teams on IT projects and maintained a secure cloud-based infrastructure using Microsoft Azure services.
V

Sr.Technical Support Specialist

Vertex PharmaceuticalsJan 2021 - Jun 2022 • 1 yr 6 mosI have extensive experience in troubleshooting a diverse range of hardware and software issues. I am skilled in managing user accounts through Active Directory, and deploying Office 365 and Windows OS. Additionally, I provide remote support, use Docker for software deployment, and handle support requests through Jira. I prioritize critical issues and educate users on technology. I am proficient in managing IT inventories and collaborating on resolving complex network or hardware problems.
S

Information Technology Specialist

Studio 24Feb 2019 - Oct 2021 • 2 yrs 9 mosPrepare and finalize designs for printing. This involves adjusting color profiles, ensuring proper dimensions and resolution, and creating print-ready files. It's important that I have a good understanding of the printing process and how different materials and inks behave in order to be successful in my role.

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Senior Helpdesk Technician
I am an innovative IT professional dedicated to staying ahead of the latest technological advancements and positioning myself at the forefront of industry innovation. My expertise lies in user support, top-tier customer service, and extensive database experience. I am committed to delivering technical excellence while prioritizing the protection of user data and access privileges. Additionally, I am well-versed in onboarding and offboarding using Microsoft Azure and Microsoft Intune. My proactive approach to continuous learning ensures that I am well-prepared to execute IT solutions for complex challenges successfully.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Richmond are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Richmond Dieujuste

Data Analyst •
Available for hire fromNegotiable
Contracts

Work History

G

Sr.IT Analyst

GoodwinFeb 2024 - Jul 2024 • 6 mosI used Power BI to create and maintain interactive dashboards that tracked helpdesk performance metrics and KPIs. I also used advanced SQL techniques to perform in-depth data analysis on helpdesk interactions, identifying underlying patterns and inefficiencies. Additionally, I worked with end-users, providing training and workstation support to maximize workstation efficiency. I used diagnostic tools to identify root causes and implement stable solutions, reducing repeat incidents.
B

Senior IT Analyst

Beth Israel Lahey HealthOct 2023 - Mar 2024 • 6 mosAs a Healthcare Senior IT Analyst, I have expertise in managing Epic EHR systems. I am skilled in enhancing their functionality and patient care through customized workflows and robust security protocols. My job requires me to have a comprehensive understanding of the latest healthcare IT developments and remain calm and focused during critical situations. I collaborate effectively with multi-disciplinary teams and play a pivotal role in aligning IT solutions with healthcare objectives. Moreover, I navigate the high-pressure demands of the healthcare environment with empathy and patience.
S

Senior Information Technology Analyst

SharkNinjaJun 2022 - Oct 2023 • 1 yr 5 mosI managed Active Directory and Office 365 for 500 users, ensuring secure access, resolving access issues, implementing security measures, and handling data backups and disaster recovery. I collaborated with teams on IT projects and maintained a secure cloud-based infrastructure using Microsoft Azure services.
V

Sr.Technical Support Specialist

Vertex PharmaceuticalsJan 2021 - Jun 2022 • 1 yr 6 mosI have extensive experience in troubleshooting a diverse range of hardware and software issues. I am skilled in managing user accounts through Active Directory, and deploying Office 365 and Windows OS. Additionally, I provide remote support, use Docker for software deployment, and handle support requests through Jira. I prioritize critical issues and educate users on technology. I am proficient in managing IT inventories and collaborating on resolving complex network or hardware problems.
S

Information Technology Specialist

Studio 24Feb 2019 - Oct 2021 • 2 yrs 9 mosPrepare and finalize designs for printing. This involves adjusting color profiles, ensuring proper dimensions and resolution, and creating print-ready files. It's important that I have a good understanding of the printing process and how different materials and inks behave in order to be successful in my role.

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.