Top talent is on Pangea
You are viewing Ashley's profile as a guest. Book a free call with our team to discuss your options for hiring fractional workers on Pangea's industry-leading talent marketplace.Ashley Quasney
Customer Success Manager • Operations Manager • Project Manager • Glen Burnie, MD, US
Data Entry
Project Planning
Technical Consultancy
Customer Relationship Management
Project Management
Information Systems
Systems Engineering
Information Technology
- Versatile information technology technician with skills in the front-end and back-end of development
- BS in Management of Information Systems
Work History
R
IT Help Desk Manager
RE Michel CompanyOct 2019 - Present • 5 yrsManaged Help Desk with 7 employees and supporting 300 locations nationwide - Managed, trained, and conducted 15 employees - Organized and managed system conversion projects to implement for new system conversion Managed IT bills for department - Point of escalation for Tier 2 Technicians and entire Help Desk - Managing call volumes on Help Desk, and monitor technician calls - Frequently reviewing technician tickets to make necessary corrections to troubleshooting processes - Create SOPs when needed for documentation and instruction on processes - Reviewed and evaluated unnecessary IT bills to cut costs in department - Manage e-mails and service requests coming into Help Desk, and ensure all are being handled by technicians - Evaluate, Interview, and determine best candidates for new positions - Provide necessary onboarding processes for new employees to include training tools and resources needed -Setup workstations and necessary equipment for new hires, including profile access Weekly check-ins with employees to see what areas they need assistance in learning or may be struggling with - Create cases with Epicor when needed for extensive cases. Work closely with Programmers and Administrators involved. - Maintain printer contracts with printer vendor -Built consistent relationships with end users. Having many branch employees request to speak to me personally to work on issues. - Handle escalated situations for Help Desk employees struggling with end users. Can consist of Branch or Regional Managers. -Request feedback from end users for issues occurring and provide thorough resolutions on how to handle the situations moving forward. - Ability to meet SLA as dictated by ticketing systems and IT performance standards.S
Office & Sales Manager
State FarmNov 2013 - Oct 2019 • 6 yrsManage office with clients and issues, write insurance policies, collect payments, and handle elevated issues. (Licensed in Property/ Casualty & Life/ Health)G
Data Specialist
Global MedicalJan 2013 - Jul 2013 • 7 mosObtained documents for various regions, responsible for entering data into the system, answering phones, helping with accounts from hospice, hospitals, and other facilities, learning information about various medical equipmentEducation
Howard Community College
Associates of Arts, General StudiesAug 2011 - May 2014Howard Community College
Associates of Applied Science, Business ManagementAug 2014 - Dec 2015University of Maryland, Global Campus
Bachelors of Science, Management of Information SystemsJan 2021 - Dec 2023How Pangea Works
Effortlessly discover top talent
We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.Start working with talent today
The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.Track work and invoices in one place
Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!Talk with a Talent Expert
Members of our team are available to help you speed through the hiring process.
Available NowBook a Call
- Versatile information technology technician with skills in the front-end and back-end of development
- BS in Management of Information Systems
Talk with a Talent Expert
Members of our team are available to help you speed through the hiring process.Available NowBook a Call
Top talent is on Pangea
You are viewing Ashley's profile as a guest. Book a free call with our team to discuss your options for hiring fractional workers on Pangea's industry-leading talent marketplace.Ashley Quasney
Customer Success Manager • Operations Manager • Project Manager • Glen Burnie, MD, US
Data Entry
Project Planning
Technical Consultancy
Customer Relationship Management
Project Management
Information Systems
Systems Engineering
Information Technology
Work History
R
IT Help Desk Manager
RE Michel CompanyOct 2019 - Present • 5 yrsManaged Help Desk with 7 employees and supporting 300 locations nationwide - Managed, trained, and conducted 15 employees - Organized and managed system conversion projects to implement for new system conversion Managed IT bills for department - Point of escalation for Tier 2 Technicians and entire Help Desk - Managing call volumes on Help Desk, and monitor technician calls - Frequently reviewing technician tickets to make necessary corrections to troubleshooting processes - Create SOPs when needed for documentation and instruction on processes - Reviewed and evaluated unnecessary IT bills to cut costs in department - Manage e-mails and service requests coming into Help Desk, and ensure all are being handled by technicians - Evaluate, Interview, and determine best candidates for new positions - Provide necessary onboarding processes for new employees to include training tools and resources needed -Setup workstations and necessary equipment for new hires, including profile access Weekly check-ins with employees to see what areas they need assistance in learning or may be struggling with - Create cases with Epicor when needed for extensive cases. Work closely with Programmers and Administrators involved. - Maintain printer contracts with printer vendor -Built consistent relationships with end users. Having many branch employees request to speak to me personally to work on issues. - Handle escalated situations for Help Desk employees struggling with end users. Can consist of Branch or Regional Managers. -Request feedback from end users for issues occurring and provide thorough resolutions on how to handle the situations moving forward. - Ability to meet SLA as dictated by ticketing systems and IT performance standards.S
Office & Sales Manager
State FarmNov 2013 - Oct 2019 • 6 yrsManage office with clients and issues, write insurance policies, collect payments, and handle elevated issues. (Licensed in Property/ Casualty & Life/ Health)G
Data Specialist
Global MedicalJan 2013 - Jul 2013 • 7 mosObtained documents for various regions, responsible for entering data into the system, answering phones, helping with accounts from hospice, hospitals, and other facilities, learning information about various medical equipmentEducation
Howard Community College
Associates of Arts, General StudiesAug 2011 - May 2014Howard Community College
Associates of Applied Science, Business ManagementAug 2014 - Dec 2015University of Maryland, Global Campus
Bachelors of Science, Management of Information SystemsJan 2021 - Dec 2023How Pangea Works
Effortlessly discover top talent
We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.Start working with talent today
The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.Track work and invoices in one place
Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!Talk with a Talent Expert
Members of our team are available to help you speed through the hiring process.Available NowBook a Call
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