Satheesh Ayyappan

Customer Success Manager • Chennai, TN, IN

Content Creation

Facebook Business Pages

Google My Business

SEO

Google Analyics

Digital Marketing

Search Engine Marketing

Google Tag Manager

Google Webmaster Tools

Google Ads

Available for hire fromNegotiable

Contracts

Freelancer | Customer Support Specialist

Graduating with a Bachelor of Arts in Economics from Vivekananda College Madurai in 2015, I have built a diverse career in customer support and freelancing. As a Customer Support Executive at PURNA ELEVATOR & ESCALATOR SOLUTIONS PRIVATE LIMITED from 2017 to 2024, I significantly enhanced customer satisfaction by delivering prompt quotations and streamlining invoicing processes. I also implemented effective stock maintenance and forecasting measures, negotiated with international suppliers, and managed various bank-related activities. Currently, as a Professional Freelancer, I leverage my skills and expertise to provide specialized services to clients on a project basis, ensuring high-quality work and client satisfaction.

Projects

google Professional Digital marketing Certificate

the fundamentals of digital marketing and e-commerce to gain the skills needed to land an entry-level job Attract and engage customers through digital marketing channels like search and email Measure marketing performance through analytics and present insights Build e-commerce stores, analyze online performance, and grow customer loyaltySee More

Digital marketing Institute Certified Digital Marketing Associate

The Certified Digital Marketing Essentials course is designed to help you understand the key concepts of digital, how it has changed customer behavior and the implications for your role and the wider businessSee More

University of Illinois at Urbana-Champaign Digital Marketing Certificate

This Specialization covers the concepts, tools, and techniques you need to both communicate with customers in a systematic and integrated way using multi-media channels and to create effective targeted promotional campaigns. See More

Digital Marketing Strategy and Planning Certificate

This Specialization introduced the core components of digital marketing and the purpose of digital strategy development. It covered the basic techniques, skills, and behaviors required in order to lead, develop, and nurture high-performing teams that are capable of successfully executing and optimizing a digital strategy. It also explained how to use digital channel planning, e-commerce, and other methods to provide consumers with a consistent brand experience across all touchpoints.See More

Concepts, Strategies in Performance Marketing Digital Advertising

This certificate comes with an understanding of popular digital ad types, including: display, video, social media, mobile, search . It also includes a deep dive into digital ad tactics geared for small businesses.See More

Search Engine Optimization (SEO)

hands-on SEO skills, such as: On-page and off-page optimization Optimizing search for local and international audiences Aligning SEO with overall business strategies Performing intelligent keyword search Conducting a full website audit Developing great content Making recommendations to improve optimization The Specialization culminates in an integrative Capstone Project in which i will conduct and lead a comprehensive SEO consulting projecSee More

Advanced Search Engine Optimization Strategies

find and fix problems, heighten visibility, improve site architecture, and accelerate page load speed within your website Develop engaging strategies to launch a global web marketing campaign Use tools to provide insightful data to evaluate your competitors Conduct data analysis to bring value to stakeholders See More

Social Media Management

establish and manage a social media presence create a brand, tone, and voice for a social media presence manage a content calendar for a social media presence evaluate the performance of content on social media and how to iterate on that performanceSee More

Advertising with Meta

Structure campaigns in Meta Ads Manager Build an ad that aligns with your marketing objectives and target it to your intended audience Set a budget, placement, and schedule for your ads in Meta Ads ManagerSee More

Marketing Analytics with Meta

optimize your marketing campaign by evaluating campaign results measure advertising effectiveness with Meta’s testing tools implement a full advertising analysis from the hypothesis formulation to presenting results and recommendationsSee More

Work History

Professional Freelancer

freelancerAs a Professional Freelancer, likely responsible for providing specialized services to clients on a project basis, leveraging skills and expertise to deliver high-quality work.

Customer Support Executive

PURNA ELEVATOR & ESCALATOR SOLUTIONS PRIVATE LIMITEDApr 2017 - Jan 2024 • 6 yrs 10 mos- Enhanced customer satisfaction by delivering quotations within 10-15 minutes during office hours. - Streamlined invoicing process, improving operational efficiency. - Implemented stock maintenance and forecasting measures, optimizing inventory levels. - Negotiated terms with Chinese suppliers for smooth customs clearance, strengthening supplier relationships. - Managed bank-related activities, including accurate cash deposits, withdrawals, and monthly statement reconciliation. - Ensured timely delivery of materials and invoices within 24 hours via email or WhatsApp.

Education

Vivekananda College Madurai

Bachelor of Arts - BA, Economics2011 - 2015

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