Top Talent like Sheila are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Sheila Gitau

Customer Success Manager • Springfield, MA, US
Remote Software
Interpersonal skills
Time Management
Microsoft Office
Customer Service
Customer Experience
Organization
Available for hire fromNegotiable
Full-Time Roles
Help desk specialist with experience diagnosing and resolving software and hardware issues. Manage and track tickets using advanced ticketing system.
University IT student with Help Desk specialist background. Strengths include careful, detailed work and flexibility to adapt to new projects, excellent verbal and written communication skills. Proven ability to lead and collaborate with team members and has a strong desire to learn and grow as a professional in the IT field.

Work History

M

Help Desk Specialist

Mass Mutual~Provide technical and User support majorly on issues related to computer systems; software and hardware for both Windows and MAC OS ~Assist users with Microsoft Office package issues ~Provide desktop support using SCCM, Quick Assist and Zoom ~Assist users with remote access on Cisco VPN, Citrix, and Multi-Factor Authentication ~Document interactions with users; capturing details and steps performed to resolve issues on the ticketing system

Education

B

Bay Path University

Bachelor's Degree, Digital Forensics Sep 2022

Quinsigamond Community College

Associate Degree, Cybersecurity2020 - Aug 2022

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Help desk specialist with experience diagnosing and resolving software and hardware issues. Manage and track tickets using advanced ticketing system.
University IT student with Help Desk specialist background. Strengths include careful, detailed work and flexibility to adapt to new projects, excellent verbal and written communication skills. Proven ability to lead and collaborate with team members and has a strong desire to learn and grow as a professional in the IT field.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Sheila are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Sheila Gitau

Customer Success Manager • Springfield, MA, US
Remote Software
Interpersonal skills
Time Management
Microsoft Office
Customer Service
Customer Experience
Organization
Available for hire fromNegotiable
Full-Time Roles

Work History

M

Help Desk Specialist

Mass Mutual~Provide technical and User support majorly on issues related to computer systems; software and hardware for both Windows and MAC OS ~Assist users with Microsoft Office package issues ~Provide desktop support using SCCM, Quick Assist and Zoom ~Assist users with remote access on Cisco VPN, Citrix, and Multi-Factor Authentication ~Document interactions with users; capturing details and steps performed to resolve issues on the ticketing system

Education

B

Bay Path University

Bachelor's Degree, Digital Forensics Sep 2022

Quinsigamond Community College

Associate Degree, Cybersecurity2020 - Aug 2022

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.